Exam 1: Using Operations to Compete

What are the three key functions of a firm and what is each responsible for?

A set of activities that delivers value to external customers is a:

Support functions in an organization include Accounting,Human Resources and Engineering.

Strategic plans are developed farther into the future than tactical plans.

Competitive priorities define the dimensions on which companies should excel in producing their products or services.Which one of the following statements is TRUE?

In response to social and political moves to discourage cigarette smoking,major cigarette manufacturers have had to diversify into other products.Identifying the pressures against smoking is an example of:

Labor productivity is an index of the output per person or hours worked.

Quality is more easily measured in a service process than in a manufacturing process.

The increased global presence of many firms has lessened the burden to behave ethically.

Core competencies are:

________ is how industrial buyers often refer to delivery speed.

Manufacturing processes tend to be capital intensive,while service processes tend to be more labor intensive.

Table 1.2 The Abco Company manufactures electrical assemblies.The current process uses 10 workers and produces 200 units per hour.You are considering changing the process with new assembly methods that increase output to 300 units per hour,but will require 14 workers.Particulars are as follows: Workers are paid at a rate of $10 per hour,and overhead is charged at 140% (or 1.4 times)labor costs.Finished switches sell for $20 / unit. -Use the information provided in Table 1.2.What is the multifactor productivity of the new process?

It takes the Blacksburg shipyard twenty six weeks with 500 workers to build a small tanker.Material costs are $32 million and overhead costs are $2 million.Workers cost $40 per hour including benefits and work 40 hours per week.The ship sells for $75 million.What is the multifactor productivity ratio?

Name the two competitive priorities for quality and give an example of each.

Table 1.2 The Abco Company manufactures electrical assemblies.The current process uses 10 workers and produces 200 units per hour.You are considering changing the process with new assembly methods that increase output to 300 units per hour,but will require 14 workers.Particulars are as follows: Workers are paid at a rate of $10 per hour,and overhead is charged at 140% (or 1.4 times)labor costs.Finished switches sell for $20 / unit. -Use the information provided in Table 1.2.Based on your productivity calculations,what decision should you make?

A manufacturing process requires 12 minutes of labor to make 10 units of production.Which of the following actions will increase productivity? 1.Increase labor per 10 units of production 2.Decrease labor per 10 units of production 3.Increase number of units per 10 minutes of labor 4.Decrease number of units per 12 minutes of labor

Competitive priorities:

The framework for carrying out all of an organization's functions is:

The process that designs and develops new products and services is called the: