Exam 3: Process Strategy

With a dramatic flourish,the team leader tore the employee orientation guidelines into pieces.He then distributed blank pieces of paper to the team and asked them to envision the perfect orientation process without regard to how it has always been done.This team is probably engaging in process reengineering.

A(n)________ gives the relative importance of each pair of operations or departments being located close together.

Use the following to answer the questions below. A company is considering two options for the production of a part needed downstream in the manufacturing process.Particulars are as follows: -Refer to the instruction above.For a monthly volume of 3,000 units,which automation approach should be chosen?

Customer,materials,or information move in diverse ways in processes that have ________.

Which one of the following statements concerning process management is best?

Job processes generally have higher volumes than batch processes.

Use the following to answer the questions below. Acme Machine is a job shop that makes specialty parts for the airline industry.Figure #1 below shows the block plan for key manufacturing operations in its current facility.Acme believes there may be a way to reduce the total distance traveled between departments.Consider the two revisions that have been suggested,based on the closeness matrix shown below the block plans.The aisles are shown by the dotted lines in Figure 1. -If travel between departments is restricted to the aisles shown in Figure 1,what is the total weighted-distance (wd)score for the block plan shown in Revision 2?

Which one of the following statements about flexible automation is best?

A front office structure features high levels of customer contact where the service provider interacts directly with the internal or external customer.

A(n)________ process would probably not be used to produce products before a customer has placed a firm order.

When the process choice is a job process,it requires:

A process selected for reengineering should be a:

Which one of the following statements about process management is best?

Processes,by their nature,are found only in the operations function of an organization.

What is the meaning of process reengineering and how can it be applied to a major process with which you are familiar? Be as complete as time permits.

Process structure is the mix of equipment and human skills in a process.

Combining a line process with the make-to-stock strategy is sometimes called:

Active contact in services means that the customer is very much part of the creation of the service.

As it relates to process management,the concept of a flexible workforce is defined as:

What are three principles of process strategy that should govern choices that process designers make? Provide examples of well-conceived process strategy choices to illustrate each of your three principles.