Question 1

For process conflict to be productive, it must be ________.

Accepted Answer

A)  kept high 
B)  kept low 
C)  kept at low-to-moderate levels 
D)  kept at moderate levels 
E)  subject to managerial control 
A)  kept high 
B)  kept low 
C)  kept at low-to-moderate levels 
D)  kept at moderate levels 
E)  subject to managerial control

Question 2

Which of the following is most likely to promote the success of mediation?

Accepted Answer

A)  high motivation of the disputing parties 
B)  extensive experience of the mediator 
C)  high level of conflict intensity 
D)  shared perceptions of the mediator as coercive 
E)  shared perceptions of the mediator as biased 
A)  high motivation of the disputing parties 
B)  extensive experience of the mediator 
C)  high level of conflict intensity 
D)  shared perceptions of the mediator as coercive 
E)  shared perceptions of the mediator as biased

Question 3

Negotiation is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

Accepted Answer

A) True 
 B)False

Question 4

Integrative bargaining focuses on ________.

Accepted Answer

A)  competition 
B)  short-term benefits 
C)  zero-sum gains 
D)  ensuring balanced inputs 
E)  long-term relationships 
A)  competition 
B)  short-term benefits 
C)  zero-sum gains 
D)  ensuring balanced inputs 
E)  long-term relationships

Question 5

In third party negotiations, a consultant's role is not to settle the issues, but, rather, to improve relations between the conflicting parties so that they can reach a settlement themselves.

Accepted Answer

A) True 
 B)False

Question 6

The ________ perspective focuses on productive conflict resolution starting both before and after the behavioral stage of conflict occurs, in order to minimize the negative effects on the organization.

Accepted Answer

A)  interactionist conflict 
B)  task conflict 
C)  managed conflict 
D)  process conflict 
E)  traditional conflict 
A)  interactionist conflict 
B)  task conflict 
C)  managed conflict 
D)  process conflict 
E)  traditional conflict

Question 7

Define and describe the interactionist view of conflict.

Accepted Answer

The interactionist approach encourages c

Question 8

There are two general approaches to negotiation: distributive bargaining and integrative bargaining.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following conflict-handling orientations might involve attempting to find a win-win solution?

Accepted Answer

A)  avoiding 
B)  collaborating 
C)  accommodating 
D)  compromising 
E)  mollifying 
A)  avoiding 
B)  collaborating 
C)  accommodating 
D)  compromising 
E)  mollifying

Question 10

Define and describe the traditional view of conflict.

Accepted Answer

This school of thought has argued that c

Question 11

The idea of what a person would like to achieve out of a negotiation is called the ________.

Accepted Answer

A)  resistance point 
B)  distribution 
C)  target point 
D)  bargaining point 
E)  fixed point 
A)  resistance point 
B)  distribution 
C)  target point 
D)  bargaining point 
E)  fixed point

Question 12

Even when their performance and the outcomes they achieve are similar to men, female managers demonstrate less confidence in anticipating their negotiations and are less satisfied with their performance after the process is complete.

Accepted Answer

A) True 
 B)False

Question 13

Discuss the two general approaches to negotiation.

Accepted Answer

There are two general approaches to nego

Question 14

It seems that your work group is in conflict much of the time. One colleague has suggested that you, as the supervisor, are responsible for eliminating the conflict so that your work group can function harmoniously. Another colleague has suggested that conflict is good for stimulating creativity and productivity within the work environment. You are unsure about whether you should try to eliminate the conflict within your group or learn to deal with it positively.
-You decide to do more research on the view that conflict should be encouraged as a means to achieve change and innovation. This view is termed ________.

Accepted Answer

A)  the traditional view 
B)  the human relations view 
C)  the interactionist view 
D)  the acceptance view 
E)  the promotional view 
A)  the traditional view 
B)  the human relations view 
C)  the interactionist view 
D)  the acceptance view 
E)  the promotional view

Question 15

Which of the following methods of third-party negotiation always results in a settlement?

Accepted Answer

A)  mediation 
B)  consultancy 
C)  arbitration 
D)  conciliation 
E)  execution 
A)  mediation 
B)  consultancy 
C)  arbitration 
D)  conciliation 
E)  execution

Question 16

A Chinese manager is more likely to use which of the following techniques of conflict management?

Accepted Answer

A)  direct confrontation 
B)  authoritative command 
C)  avoidance 
D)  communication 
E)  competing tactics 
A)  direct confrontation 
B)  authoritative command 
C)  avoidance 
D)  communication 
E)  competing tactics

Question 17

How can functional conflict be created?

Accepted Answer

To create functional conflict, organizat

Question 18

Which of the following is a conflict-stimulation technique?

Accepted Answer

A)  expansion of resources 
B)  compromise 
C)  bringing in outsiders 
D)  exercising authoritative command 
E)  problem solving 
A)  expansion of resources 
B)  compromise 
C)  bringing in outsiders 
D)  exercising authoritative command 
E)  problem solving

Question 19

Which bargaining strategy is preferable for use in intraorganizational behavior?

Accepted Answer

A)  positive negotiation 
B)  distributive bargaining 
C)  integrative bargaining 
D)  equal bargaining 
E)  equity splitting 
A)  positive negotiation 
B)  distributive bargaining 
C)  integrative bargaining 
D)  equal bargaining 
E)  equity splitting

Question 20

Which of the following types of conflict identified by the interactionist view is the least functional and the most damaging to productivity?

Accepted Answer

A)  task 
B)  organizational 
C)  relationship 
D)  process 
E)  institutional 
A)  task 
B)  organizational 
C)  relationship 
D)  process 
E)  institutional

For process conflict to be productive, it must be ________.

Which of the following is most likely to promote the success of mediation?

Negotiation is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

Integrative bargaining focuses on ________.

In third party negotiations, a consultant's role is not to settle the issues, but, rather, to improve relations between the conflicting parties so that they can reach a settlement themselves.

The ________ perspective focuses on productive conflict resolution starting both before and after the behavioral stage of conflict occurs, in order to minimize the negative effects on the organization.

Define and describe the interactionist view of conflict.

There are two general approaches to negotiation: distributive bargaining and integrative bargaining.

Which of the following conflict-handling orientations might involve attempting to find a win-win solution?

Define and describe the traditional view of conflict.

The idea of what a person would like to achieve out of a negotiation is called the ________.

Even when their performance and the outcomes they achieve are similar to men, female managers demonstrate less confidence in anticipating their negotiations and are less satisfied with their performance after the process is complete.

Discuss the two general approaches to negotiation.

Which of the following methods of third-party negotiation always results in a settlement?

A Chinese manager is more likely to use which of the following techniques of conflict management?

How can functional conflict be created?

Which of the following is a conflict-stimulation technique?

Which bargaining strategy is preferable for use in intraorganizational behavior?

Which of the following types of conflict identified by the interactionist view is the least functional and the most damaging to productivity?

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

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Exam 14: Conflict and Negotiation

For process conflict to be productive, it must be ________.

Which of the following is most likely to promote the success of mediation?

Negotiation is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

Integrative bargaining focuses on ________.

In third party negotiations, a consultant's role is not to settle the issues, but, rather, to improve relations between the conflicting parties so that they can reach a settlement themselves.

The ________ perspective focuses on productive conflict resolution starting both before and after the behavioral stage of conflict occurs, in order to minimize the negative effects on the organization.

Define and describe the interactionist view of conflict.

There are two general approaches to negotiation: distributive bargaining and integrative bargaining.

Which of the following conflict-handling orientations might involve attempting to find a win-win solution?

Define and describe the traditional view of conflict.

The idea of what a person would like to achieve out of a negotiation is called the ________.

Even when their performance and the outcomes they achieve are similar to men, female managers demonstrate less confidence in anticipating their negotiations and are less satisfied with their performance after the process is complete.

Discuss the two general approaches to negotiation.

Which of the following methods of third-party negotiation always results in a settlement?

A Chinese manager is more likely to use which of the following techniques of conflict management?

How can functional conflict be created?

Which of the following is a conflict-stimulation technique?

Which bargaining strategy is preferable for use in intraorganizational behavior?

Which of the following types of conflict identified by the interactionist view is the least functional and the most damaging to productivity?

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters