Question 1

Role __________ is a process for discussing and agreeing upon what team members expect of one another.

Accepted Answer

A)  negotiation 
B)  agreement 
C)  overload 
D)  expectation 
E)  cooperation 
A)  negotiation 
B)  agreement 
C)  overload 
D)  expectation 
E)  cooperation

Question 2

In which approach does team building takes place during off-site meetings?

Accepted Answer

A)  Formal retreat approach 
B)  Informal withdrawal approach 
C)  Privacy approach 
D)  Informal isolation approach 
E)  Formal seclusion approach 
A)  Formal retreat approach 
B)  Informal withdrawal approach 
C)  Privacy approach 
D)  Informal isolation approach 
E)  Formal seclusion approach

Question 3

Effective teams have no further need for leadership efforts, after team building, to improve team processes.

Accepted Answer

A) True 
 B)False

Question 4

In terms of team productivity, the best-case scenario of a work team's performance norms and cohesiveness occurs with high performance norms and high team cohesiveness.

Accepted Answer

A) True 
 B)False

Question 5

The statement "on our team, people always try to work hard" is an example of a positive high-achievement norm.

Accepted Answer

A) True 
 B)False

Question 6

To achieve group consensus, members should adhere to all of the following guidelines EXCEPT:

Accepted Answer

A)  don't argue blindly; consider others' reactions to your points. 
B)  don't change your mind just to reach quick agreement. 
C)  don't use voting, coin tossing, and bargaining to avoid conflict. 
D)  don't try to involve everyone in the decision process. 
E)  don't focus on winning versus losing; seek alternatives acceptable to all. 
A)  don't argue blindly; consider others' reactions to your points. 
B)  don't change your mind just to reach quick agreement. 
C)  don't use voting, coin tossing, and bargaining to avoid conflict. 
D)  don't try to involve everyone in the decision process. 
E)  don't focus on winning versus losing; seek alternatives acceptable to all.

Question 7

Cohesiveness of a group or team is the degree to which group or team members are attracted to and motivated to remain a part of the group or team.

Accepted Answer

A) True 
 B)False

Question 8

The last step in the team-building process occurs when members work together to evaluate the results.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements regarding characteristics of high-performance teams is false?

Accepted Answer

A)  High-performance teams have strong core values. 
B)  High-performance teams turn a general sense of purpose into specific performance objectives. 
C)  High-performance teams have members who focus on individual effort and excellence. 
D)  Members of high-performance teams have the right mix of skills. 
E)  Members of high-performance teams feel "collectively accountable." 
A)  High-performance teams have strong core values. 
B)  High-performance teams turn a general sense of purpose into specific performance objectives. 
C)  High-performance teams have members who focus on individual effort and excellence. 
D)  Members of high-performance teams have the right mix of skills. 
E)  Members of high-performance teams feel "collectively accountable."

Question 10

The performance norm conveys expectations about how hard group members should work and what the team should accomplish.

Accepted Answer

A) True 
 B)False

Question 11

When workspace architecture is studied as an influence on communication behavior, this is part of:

Accepted Answer

A)  cohesiveness. 
B)  proxemics. 
C)  virtual communication networks. 
D)  team building. 
E)  relationships. 
A)  cohesiveness. 
B)  proxemics. 
C)  virtual communication networks. 
D)  team building. 
E)  relationships.

Question 12

From a manager's perspective, the worst-case scenario of a work team's performance norms and cohesiveness occurs with __________ performance norms and __________ team cohesiveness.

Accepted Answer

A)  high; high 
B)  high; low 
C)  negative; high 
D)  negative; low 
E)  positive; low 
A)  high; high 
B)  high; low 
C)  negative; high 
D)  negative; low 
E)  positive; low

Question 13

Role conflict occurs when someone is unable to meet the expectations of others.

Accepted Answer

A) True 
 B)False

Question 14

A group decision-making approach developed by the Rand Corporation for use in situations where group members are unable to meet face to face is

Accepted Answer

A)  electronic brainstorming. 
B)  the nominal group technique. 
C)  the Delphi technique. 
D)  the freewheeling technique. 
E)  computer-mediated analysis. 
A)  electronic brainstorming. 
B)  the nominal group technique. 
C)  the Delphi technique. 
D)  the freewheeling technique. 
E)  computer-mediated analysis.

Question 15

High-performance teams turn a general sense of purpose into specific performance objectives.

Accepted Answer

A) True 
 B)False

Question 16

__________ are work arrangements where members work on tasks independently, while linked through some form of central coordination.

Accepted Answer

The answer of __________ are work arrangements where members work...

Question 17

Team cohesiveness tends to be low when members are similar in age, attitudes, needs, and backgrounds.

Accepted Answer

A) True 
 B)False

Question 18

In the co-acting team pattern, information flows to a central person and is redistributed to form a centralized communication network.

Accepted Answer

A) True 
 B)False

Question 19

The team decision technique of __________ asks everyone to respond individually and in writing to a basic question such as: "What should be done to improve the effectiveness of this work team?"

Accepted Answer

A)  statutory technique 
B)  nominal group technique 
C)  brainstorming technique 
D)  freewheeling technique 
E)  Delphi technique 
A)  statutory technique 
B)  nominal group technique 
C)  brainstorming technique 
D)  freewheeling technique 
E)  Delphi technique

Question 20

Maintenance activities directly contribute to the performance of important group tasks.

Accepted Answer

A) True 
 B)False

Role __________ is a process for discussing and agreeing upon what team members expect of one another.

In which approach does team building takes place during off-site meetings?

Effective teams have no further need for leadership efforts, after team building, to improve team processes.

In terms of team productivity, the best-case scenario of a work team's performance norms and cohesiveness occurs with high performance norms and high team cohesiveness.

The statement "on our team, people always try to work hard" is an example of a positive high-achievement norm.

To achieve group consensus, members should adhere to all of the following guidelines EXCEPT:

Cohesiveness of a group or team is the degree to which group or team members are attracted to and motivated to remain a part of the group or team.

The last step in the team-building process occurs when members work together to evaluate the results.

Which of the following statements regarding characteristics of high-performance teams is false?

The performance norm conveys expectations about how hard group members should work and what the team should accomplish.

When workspace architecture is studied as an influence on communication behavior, this is part of:

From a manager's perspective, the worst-case scenario of a work team's performance norms and cohesiveness occurs with performance norms and team cohesiveness.

Role conflict occurs when someone is unable to meet the expectations of others.

A group decision-making approach developed by the Rand Corporation for use in situations where group members are unable to meet face to face is

High-performance teams turn a general sense of purpose into specific performance objectives.

__________ are work arrangements where members work on tasks independently, while linked through some form of central coordination.

Team cohesiveness tends to be low when members are similar in age, attitudes, needs, and backgrounds.

In the co-acting team pattern, information flows to a central person and is redistributed to form a centralized communication network.

The team decision technique of __________ asks everyone to respond individually and in writing to a basic question such as: "What should be done to improve the effectiveness of this work team?"

Maintenance activities directly contribute to the performance of important group tasks.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Decision Making and Creativity

Conflict and Negotiation

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 8: Teamwork and Performance

Role __________ is a process for discussing and agreeing upon what team members expect of one another.

In which approach does team building takes place during off-site meetings?

Effective teams have no further need for leadership efforts, after team building, to improve team processes.

In terms of team productivity, the best-case scenario of a work team's performance norms and cohesiveness occurs with high performance norms and high team cohesiveness.

The statement "on our team, people always try to work hard" is an example of a positive high-achievement norm.

To achieve group consensus, members should adhere to all of the following guidelines EXCEPT:

Cohesiveness of a group or team is the degree to which group or team members are attracted to and motivated to remain a part of the group or team.

The last step in the team-building process occurs when members work together to evaluate the results.

Which of the following statements regarding characteristics of high-performance teams is false?

The performance norm conveys expectations about how hard group members should work and what the team should accomplish.

When workspace architecture is studied as an influence on communication behavior, this is part of:

From a manager's perspective, the worst-case scenario of a work team's performance norms and cohesiveness occurs with __________ performance norms and __________ team cohesiveness.

Role conflict occurs when someone is unable to meet the expectations of others.

A group decision-making approach developed by the Rand Corporation for use in situations where group members are unable to meet face to face is

High-performance teams turn a general sense of purpose into specific performance objectives.

__________ are work arrangements where members work on tasks independently, while linked through some form of central coordination.

Team cohesiveness tends to be low when members are similar in age, attitudes, needs, and backgrounds.

In the co-acting team pattern, information flows to a central person and is redistributed to form a centralized communication network.

The team decision technique of __________ asks everyone to respond individually and in writing to a basic question such as: "What should be done to improve the effectiveness of this work team?"

Maintenance activities directly contribute to the performance of important group tasks.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Decision Making and Creativity

Conflict and Negotiation

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

From a manager's perspective, the worst-case scenario of a work team's performance norms and cohesiveness occurs with performance norms and team cohesiveness.