Exam 6: Personal and Interprofessional Communication

George the nurse is seated in a chair that allows him to be at eye level with his client Elizabeth. The nurse is maintaining eye contact and is leaning slightly forward toward his client. After listening to Elizabeth, George restates what the client has told him to make sure he has understood her. Identify the effective communication skills that demonstrate caring and the use of supportive therapeutic communication skills used by the nurse.

According to the text, what does the highest level of information processing lead to?

Which form of communication is touching considered to be?

Which type of organizational communication occurs when two nurses discuss how to best change a client's dressing?

Medication reconciliation is a formal process of identifying a complete and accurate list of medications a client is taking, and using the list to provide correct medication information for the client at each transaction of care. What actions taken by the nurse demonstrate her/his ability to collect required data prior to medication administration demonstrate their ability to maintain acceptable medication safety practices? (Select all that apply.) The nurse will

Communication through emails is very important. List and describe four (4) professional communication tips that should be used when drafting and sending a professional email.

An individual with limited English proficiency who is seeking health care has the right to know what is happening and to be updated on the care they need or will receive. Which of the following nursing interventions should the nurse consider for their client who may present with literacy or health literacy challenges? (Select all that apply.)

A barrier in communication that can occur when words, actions, and responses in relation to communication do not match the appropriateness or context of the situation is called a (an) ___________.

Which type of organizational communication occurs when a nurse recommends to her nurse manager a more efficient approach to organizing care?

Which of the following factors is considered the most influential in conveying a verbal message?

Examine the following email and comment on the areas where professional communication is NOT being displayed. Find four (4) examples. HELLO TOM! I AM SO GLAD TO HEAR YOU ARE FEELING BETTER SINCE OUR LAST TALK last pm!! IHAVE RELAYED YOUR INFORMATION THE THE DOCTOR :-)) YOUR BLOOD PRESSURE RESULTS ARE NORMAL AND YOUR THE LATEST RESULTS OF YOUR XRAY ARE ALL NORMAL to. I REMEmber a time when I had to have an X-ray for a broken arm I had to wait in the doctor's office for such a long time and then when i was next in line i was told that there was someone ahead of me who needed more urgent care and assessment. It was so awful. LOL………… I WILL GET IN TOUCH IN THE PM to let you now what the doctor says. OK? BYE for now, Nancy RN

Giving advice to another person can become a barrier to communication, especially if the nurse does not allow the client to make their own decisions. The nurse can prevent this by

Interpersonal communication is one of three levels of communication cited by the author. Interpersonal communication involves

What is the term for a conflict resolution that results in NEITHER party getting all they wanted?

Lack of communication centred on medication management and administration is a serious concern in workplace communication. Reducing medication-related errors is a priority in Canada's health care industry today. Which of the following is one of the formal processes used to decrease errors related to medications?

Intrapersonal communication is one of three levels of communication. Intrapersonal communication involves

Which type of organizational communication occurs among people with similar status?

The traditional modes of communication are verbal and nonverbal. Which of the following methods is considered the third mode of communication?

Which of the following elements is most important in nonverbal, face-to-face communication?

In addition to visual and auditory sensory stimuli, which of the following factors is involved in almost every nursing interaction with others?