Exam 18: Monitoring and Controlling

Sensitive, proprietary, and confidential information must be controlled lest it fall into the hands of people who wish to harm the organization, its customers and/or employees.

Which one of the following is a performance measurement tool that looks at four areas that contribute to a company's performance?

A service profit chain is the service sequence from employees to customers to profit.

Helen investigates an incident involving a shooting in her workplace. She wants to take measures to control its effects. By doing this she is exerting ________ control over the incident.

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

The Sarbanes-Oxley Act of 2002 requires senior managers to certify their financial results.

Most employees do their jobs well and never require disciplinary action.

The ________ ratios measure an organization's ability to meet its current debt obligations.

Managers engage in controlling activities to protect the organization and its assets.

Controlling is the process of monitoring, comparing, and correcting work performance.

________ is when a manager in the work area interacts directly with employees to maintain supervision.

An organization communicates openly to its employees about violent incidents in the workplace and what's being done to handle them. This is an example of a ________ control strategy.

________ is the final step in the management process, which provides a critical link back to ________.

Which one of the following represents the controlling function?

Festus believes organizational effectiveness is more important to the organization than organizational productivity. What could be the rationale behind this belief?

Which one of the following refers to the overall output of goods or services produced divided by the inputs needed to generate that output?

Which one of the following ratios measures how efficiently and effectively the firm is using its assets to generate revenue?

Which one of the following is considered the easiest way to increase organizational productivity?

________ corrects the problem at once to get performance back on track.

At the beginning of every shift, Cody records the amount of pizza sauce in inventory. At the end of every shift, he records the number of pizzas made and the amount of pizza sauce left in inventory. Why would he do this?