Exam 18: Monitoring and Controlling

Which of the following ratios measures how efficiently and effectively the firm is using its assets to generate revenue?

Mark recommends that the managers at Statco should identify how and why performance has deviated beyond the acceptable range of variation,and then correct the source of the deviation.Here,Mark is recommending ________.

An organization hires additional personnel as soon as they get a major contract.The organization is using ________ control.

Donald discovers major flaws in the packaging department.He consults the production manager and formulates control measures to improve packaging.Here,Donald is using the ________ control.

Which of the following sources usually provides filtered information which cannot be documented?

________ is the search for the best practices among competitors or noncompetitors that lead to their superior performance.

Productivity decreases when an organization raises the prices of its products.

Employers establish specific policies defining theft and fraud and discipline procedures.This is an example of a concurrent control measure to control employee theft.

Charles wants to prevent problems before their occurrence.Which of the following is the most desirable type of control to achieve this goal?

In order to increase the ratio of outputs to inputs,a manager would have to ________.

Brenda is always ready with a story to tell about performance in her area.Unfortunately,Brenda sometimes leaves out important facts and makes statements that cannot be corroborated.Brenda is delivering ________.

Irene was quite upset to learn her employer read her e-mails.She thought all her messages were private.Which of the following arguments would best explain her employer's actions?

Managers should do nothing if the variance observed from the standard is acceptable.

Which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance?

Control techniques can be quite different for different countries.The differences are primarily in the ________.

Which of the following sources of information for measuring performance is subject to personal biases,time consuming,and obtrusive?

Which of the following is one of the main advantages of using statistical reports as the source of information?

Helen investigates an incident involving a shooting in her workplace.She wants to take measures to control its effects.By doing this she is exerting ________ control over the incident.

Having a control system reduces the scope of employee empowerment and autonomy.

________ ratios measure how efficiently the firm is using its assets.