Exam 2: Organizational Strategy, Competitive Advantage, and Information Systems

When Amazon welcomes you by name back to its Web site on your second visit, it is employing which strategy for competitive advantage?

The introduction of the ATM in the banking industry is an example of the innovation strategy.

Which of the following statements concerning technology pressures on modern businesses is true?

BPM is an implementation of BPR.

An organization's business processes can create a competitive advantage.

An entry barrier is a long-term competitive advantage.

The digital divide is an example of which type of societal pressure?

Which strategy for competitive advantage involves improving the manner in which an organization executes its internal business processes?

Porter's competitive forces model helps organizations identify _____, whereas his value chain model helps organizations identify specific _____.

Managing account collections is an example of a(n):

A business process has inputs and outputs

Which of the following statements concerning business processes is false?

A business process always includes information systems.

Today's customers have ________ .

Managing purchasing is an example of a(n):

The visibility of Internet applications on the Web makes proprietary systems more difficult to keep secret. This is an example of which of Porter's five forces?

Producing customized items in large quantities is called:

The Internet decreases customers' bargaining power.

Refer to IT's About Business 2.5 - Massachusetts Mutual Transforms Its Information Systems: What kind of transformation did Massachusetts Mutual Transforms undergo?

If there are _____ substitutes for an organization's products or services, then the threat of substitutes is _____.