Question 1

During the course of their communication, Albert and Nathan attach different meanings to the same word. This is an example of:

Accepted Answer

A)  sugging. 
B)  bypassing. 
C)  masking. 
D)  brainstorming. 
E)  heckling. 
A)  sugging. 
B)  bypassing. 
C)  masking. 
D)  brainstorming. 
E)  heckling.

Question 2

The major, well-established channels for information exchange within an organization are collectively called its _____.

Accepted Answer

A)  personal communication network 
B)  formal network 
C)  core business partners 
D)  regulatory agents 
E)  grapevine network 
A)  personal communication network 
B)  formal network 
C)  core business partners 
D)  regulatory agents 
E)  grapevine network

Question 3

Which of the following statements is true about organizational culture?

Accepted Answer

A)  Organizational culture is independent of an organization's communication. 
B)  The communication of a multicultural organization requires more adaptation to participants' values than that of a relatively homogeneous organization. 
C)  The focus on organizational culture by management consultants and theorists has drastically decreased over time. 
D)  The official organization culture is the same as the actual organizational culture. 
E)  Organization culture is the customary way of perceiving things and is rarely stated. 
A)  Organizational culture is independent of an organization's communication. 
B)  The communication of a multicultural organization requires more adaptation to participants' values than that of a relatively homogeneous organization. 
C)  The focus on organizational culture by management consultants and theorists has drastically decreased over time. 
D)  The official organization culture is the same as the actual organizational culture. 
E)  Organization culture is the customary way of perceiving things and is rarely stated.

Question 4

Discuss new media.

Accepted Answer

The forms of communication that have rep

Question 5

_____ are typical examples of new media.

Accepted Answer

A)  Podcasts 
B)  Postcards 
C)  Printed reports 
D)  Letters 
E)  Memos 
A)  Podcasts 
B)  Postcards 
C)  Printed reports 
D)  Letters 
E)  Memos

Question 6

Which of the following is a major trend in the present business arena?

Accepted Answer

A)  Increased popularity of hierarchical company structures 
B)  Decreased diversity of employees in the workplace 
C)  Increased focus on corporate social responsibility 
D)  Increased rejection of the new media 
E)  Decreased usage of electronic correspondence by business writers 
A)  Increased popularity of hierarchical company structures 
B)  Decreased diversity of employees in the workplace 
C)  Increased focus on corporate social responsibility 
D)  Increased rejection of the new media 
E)  Decreased usage of electronic correspondence by business writers

Question 7

No two people have identical contexts or mental "filters."

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements is true about email?

Accepted Answer

A)  Email came into existence during the 1950s. 
B)  Email has entirely replaced phone and face-to-face conversations. 
C)  Email is a form of oral communication. 
D)  Email allows a communicator to reach only one person at a time. 
E)  Email is a type of new media. 
A)  Email came into existence during the 1950s. 
B)  Email has entirely replaced phone and face-to-face conversations. 
C)  Email is a form of oral communication. 
D)  Email allows a communicator to reach only one person at a time. 
E)  Email is a type of new media.

Question 9

Communication ranks at or near the top of the business skills needed for success.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements is true about increasing globalism and workplace diversity?

Accepted Answer

A)  The attitudes about punctuality and efficiency remains constant among businesspeople around the world. 
B)  Countries and cultures seem to be less interconnected as businesses expand their reach around the world. 
C)  Increase in globalism has resulted in the requirement for cultural agility. 
D)  People around the world share standardized notions of business and communication. 
E)  Cultural differences are the sole reason for workplace diversity. 
A)  The attitudes about punctuality and efficiency remains constant among businesspeople around the world. 
B)  Countries and cultures seem to be less interconnected as businesses expand their reach around the world. 
C)  Increase in globalism has resulted in the requirement for cultural agility. 
D)  People around the world share standardized notions of business and communication. 
E)  Cultural differences are the sole reason for workplace diversity.

Question 11

Solving a communication problem is typically a linear process.

Accepted Answer

A) True 
 B)False

Question 12

Social intelligence, which is the ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly, is a type of _____.

Accepted Answer

A)  computational thinking 
B)  interpretive skill 
C)  visual literacy 
D)  technological competence 
E)  bypassing 
A)  computational thinking 
B)  interpretive skill 
C)  visual literacy 
D)  technological competence 
E)  bypassing

Question 13

The higher the position in an organization, the more important communication skills become.

Accepted Answer

A) True 
 B)False

During the course of their communication, Albert and Nathan attach different meanings to the same word. This is an example of:

The major, well-established channels for information exchange within an organization are collectively called its _____.

Which of the following statements is true about organizational culture?

Discuss new media.

_____ are typical examples of new media.

Which of the following is a major trend in the present business arena?

No two people have identical contexts or mental "filters."

Which of the following statements is true about email?

Communication ranks at or near the top of the business skills needed for success.

Which of the following statements is true about increasing globalism and workplace diversity?

Solving a communication problem is typically a linear process.

Social intelligence, which is the ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly, is a type of _____.

The higher the position in an organization, the more important communication skills become.

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Writing for a Positive Effect

Developing Your Writing Process and Choosing the Best Form

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Communicating Effectively in Meetings and Conversations

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters

Exam 1: Understanding Workplace Communication

During the course of their communication, Albert and Nathan attach different meanings to the same word. This is an example of:

The major, well-established channels for information exchange within an organization are collectively called its _____.

Which of the following statements is true about organizational culture?

Discuss new media.

_____ are typical examples of new media.

Which of the following is a major trend in the present business arena?

No two people have identical contexts or mental "filters."

Which of the following statements is true about email?

Communication ranks at or near the top of the business skills needed for success.

Which of the following statements is true about increasing globalism and workplace diversity?

Solving a communication problem is typically a linear process.

Social intelligence, which is the ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly, is a type of _____.

The higher the position in an organization, the more important communication skills become.

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Writing for a Positive Effect

Developing Your Writing Process and Choosing the Best Form

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Communicating Effectively in Meetings and Conversations

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters