Question 1

The ability to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly is called social intelligence.

Accepted Answer

A) True 
 B)False

Question 2

The informal network inside an organization is also referred to as the grapevine.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following approaches will be most effective for solving business communication problems?

Accepted Answer

A)  Relying exclusively on heuristics to solve problems because they have worked in past situations 
B)  Treating all communication situations as well-defined problems 
C)  Using standardized solutions for solving business problems 
D)  Considering the likely effects of a number of different solutions 
E)  Using the formula that is applicable for solving well-defined problems 
A)  Relying exclusively on heuristics to solve problems because they have worked in past situations 
B)  Treating all communication situations as well-defined problems 
C)  Using standardized solutions for solving business problems 
D)  Considering the likely effects of a number of different solutions 
E)  Using the formula that is applicable for solving well-defined problems

Question 4

Which of the following best illustrates an ill-defined problem?

Accepted Answer

A)  The task of calculating the annual profits of a company 
B)  The task of calculating the money left in a department's budget 
C)  The task of counting the number of hours an employee stays in the office 
D)  The task of communicating a bad news to an employee 
E)  The task of deciding how much money to return to a customer during an approved complete refund 
A)  The task of calculating the annual profits of a company 
B)  The task of calculating the money left in a department's budget 
C)  The task of counting the number of hours an employee stays in the office 
D)  The task of communicating a bad news to an employee 
E)  The task of deciding how much money to return to a customer during an approved complete refund

Question 5

The main lines of operational communication in a business is the formal network.

Accepted Answer

A) True 
 B)False

Question 6

A business's communication with its suppliers is a typical example of internal-operational communication.

Accepted Answer

A) True 
 B)False

Question 7

Computational thinking is best defined as the ability to:

Accepted Answer

A)  interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes. 
B)  understand and adapt to other people's preference for individualism or collectivism, political environment and ideas about social hierarchy of different countries. 
C)  quickly assess the emotions of those around and adapt one's words, tone, and gestures accordingly. 
D)  determine the deeper, underlying meaning or significance of messages expressed by people. 
E)  manipulate people into accepting one's viewpoint regarding religion. 
A)  interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes. 
B)  understand and adapt to other people's preference for individualism or collectivism, political environment and ideas about social hierarchy of different countries. 
C)  quickly assess the emotions of those around and adapt one's words, tone, and gestures accordingly. 
D)  determine the deeper, underlying meaning or significance of messages expressed by people. 
E)  manipulate people into accepting one's viewpoint regarding religion.

Question 8

The widespread use of the Internet, which has resulted in an increased transparency in organizations' business practices and an increased accountability to the public has:

Accepted Answer

A)  resulted in an increased focus in developing a socially responsible image. 
B)  laid restrictions on the quick spread of negative information. 
C)  had an adverse affect on workforce diversity. 
D)  reduced the need for strong analytical skills. 
E)  eliminated the need for external-operational communication. 
A)  resulted in an increased focus in developing a socially responsible image. 
B)  laid restrictions on the quick spread of negative information. 
C)  had an adverse affect on workforce diversity. 
D)  reduced the need for strong analytical skills. 
E)  eliminated the need for external-operational communication.

Question 9

_____ is a type of oral communication.

Accepted Answer

A)  An email 
B)  A telephonic conversation 
C)  Text messaging 
D)  A letter 
E)  Instant messaging 
A)  An email 
B)  A telephonic conversation 
C)  Text messaging 
D)  A letter 
E)  Instant messaging

Question 10

The ability to meaningfully, accurately, and efficiently create and interpret pictures and other graphics is most accurately called:

Accepted Answer

A)  cross-cultural competency. 
B)  information literacy. 
C)  verbal literacy. 
D)  emotional quotient. 
E)  visual literacy. 
A)  cross-cultural competency. 
B)  information literacy. 
C)  verbal literacy. 
D)  emotional quotient. 
E)  visual literacy.

Question 11

The official culture and the actual culture in a company are not necessarily the same.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is true about the formal network of an organization?

Accepted Answer

A)  The formal channel includes the upward movement of information in an organization. 
B)  The formal channel does not include the downward movement of information in an organization. 
C)  The formal channel does not include the lateral movement of information in an organization. 
D)  The formal channel chiefly comprises all the personal communications within an organization. 
E)  The formal channel chiefly comprises all the personal communications between an organization and its regulatory agents. 
A)  The formal channel includes the upward movement of information in an organization. 
B)  The formal channel does not include the downward movement of information in an organization. 
C)  The formal channel does not include the lateral movement of information in an organization. 
D)  The formal channel chiefly comprises all the personal communications within an organization. 
E)  The formal channel chiefly comprises all the personal communications between an organization and its regulatory agents.

Question 13

What is the goal of business communication? Define mental filters and bypassing.

Accepted Answer

The goal of business communication is to

Question 14

List the two main types of problem. What is the approach followed in solving these problems?

Accepted Answer

Problems are broadly divided as well def

Question 15

The kind and amount of communicating a business does is independent of the nature of the business.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an example of external-operational communication?

Accepted Answer

A)  Discussions that senior management holds to determine the goals and processes of the business 
B)  The orders and instructions that supervisors give employees about dealing with angry customers 
C)  Discussion between the heads of two companies about the possibility of a merger between their companies 
D)  The reports that employees prepare concerning sales, production, inventories, finance and maintenance 
E)  The messages that employees write to their supervisors regarding the progress of their work 
A)  Discussions that senior management holds to determine the goals and processes of the business 
B)  The orders and instructions that supervisors give employees about dealing with angry customers 
C)  Discussion between the heads of two companies about the possibility of a merger between their companies 
D)  The reports that employees prepare concerning sales, production, inventories, finance and maintenance 
E)  The messages that employees write to their supervisors regarding the progress of their work

Question 17

Which of the following is true about the informal network of an organization?

Accepted Answer

A)  It consists of the major, well-established channels for information exchange. 
B)  It forms the main lines of operational communication. 
C)  It is simple and follows a set pattern. 
D)  It runs alongside the formal network. 
E)  It is called a grapevine when it exists outside an organization. 
A)  It consists of the major, well-established channels for information exchange. 
B)  It forms the main lines of operational communication. 
C)  It is simple and follows a set pattern. 
D)  It runs alongside the formal network. 
E)  It is called a grapevine when it exists outside an organization.

Question 18

Personal communication interferes with good work relationships and should be prohibited in the workplace.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is an example of internal-operational communication?

Accepted Answer

A)  A letter addressed by a consumer to the customer care service of an organization that provides post-purchase support 
B)  A memo containing the production and sales target for an organization 
C)  An order form submitted to an organization's supplier of raw materials 
D)  A letter addressed to a government official 
E)  An advertisement put on a company's website for the general public 
A)  A letter addressed by a consumer to the customer care service of an organization that provides post-purchase support 
B)  A memo containing the production and sales target for an organization 
C)  An order form submitted to an organization's supplier of raw materials 
D)  A letter addressed to a government official 
E)  An advertisement put on a company's website for the general public

Question 20

In the process of communication, once the primary sender of the message develops a well-informed sense of the situation, the next logical step is to:

Accepted Answer

A)  analyze the potential audiences. 
B)  interpret the message. 
C)  choose an appropriate time to send the message. 
D)  draft and then revise a message carefully so that it will get the job done and also reflect well on the sender 
E)  extract information from the message. 
A)  analyze the potential audiences. 
B)  interpret the message. 
C)  choose an appropriate time to send the message. 
D)  draft and then revise a message carefully so that it will get the job done and also reflect well on the sender 
E)  extract information from the message.

The ability to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly is called social intelligence.

The informal network inside an organization is also referred to as the grapevine.

Which of the following approaches will be most effective for solving business communication problems?

Which of the following best illustrates an ill-defined problem?

The main lines of operational communication in a business is the formal network.

A business's communication with its suppliers is a typical example of internal-operational communication.

Computational thinking is best defined as the ability to:

The widespread use of the Internet, which has resulted in an increased transparency in organizations' business practices and an increased accountability to the public has:

_____ is a type of oral communication.

The ability to meaningfully, accurately, and efficiently create and interpret pictures and other graphics is most accurately called:

The official culture and the actual culture in a company are not necessarily the same.

Which of the following is true about the formal network of an organization?

What is the goal of business communication? Define mental filters and bypassing.

List the two main types of problem. What is the approach followed in solving these problems?

The kind and amount of communicating a business does is independent of the nature of the business.

Which of the following is an example of external-operational communication?

Which of the following is true about the informal network of an organization?

Personal communication interferes with good work relationships and should be prohibited in the workplace.

Which of the following is an example of internal-operational communication?

In the process of communication, once the primary sender of the message develops a well-informed sense of the situation, the next logical step is to:

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Writing for a Positive Effect

Developing Your Writing Process and Choosing the Best Form

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Communicating Effectively in Meetings and Conversations

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters

Exam 1: Understanding Workplace Communication

The ability to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly is called social intelligence.

The informal network inside an organization is also referred to as the grapevine.

Which of the following approaches will be most effective for solving business communication problems?

Which of the following best illustrates an ill-defined problem?

The main lines of operational communication in a business is the formal network.

A business's communication with its suppliers is a typical example of internal-operational communication.

Computational thinking is best defined as the ability to:

The widespread use of the Internet, which has resulted in an increased transparency in organizations' business practices and an increased accountability to the public has:

_____ is a type of oral communication.

The ability to meaningfully, accurately, and efficiently create and interpret pictures and other graphics is most accurately called:

The official culture and the actual culture in a company are not necessarily the same.

Which of the following is true about the formal network of an organization?

What is the goal of business communication? Define mental filters and bypassing.

List the two main types of problem. What is the approach followed in solving these problems?

The kind and amount of communicating a business does is independent of the nature of the business.

Which of the following is an example of external-operational communication?

Which of the following is true about the informal network of an organization?

Personal communication interferes with good work relationships and should be prohibited in the workplace.

Which of the following is an example of internal-operational communication?

In the process of communication, once the primary sender of the message develops a well-informed sense of the situation, the next logical step is to:

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Writing for a Positive Effect

Developing Your Writing Process and Choosing the Best Form

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Communicating Effectively in Meetings and Conversations

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters