Question 1

You must be honest with your feelings and blame the reader when resolving a problem concerning him or her.

Accepted Answer

A) True 
 B)False

Question 2

Which of these positions in a letter would give an idea the greatest emphasis?

Accepted Answer

A)  First sentence of the middle paragraph 
B)  First sentence of the first paragraph 
C)  Middle sentence of the first paragraph 
D)  Middle sentence of the middle paragraph 
E)  Last sentence of the middle paragraph 
A)  First sentence of the middle paragraph 
B)  First sentence of the first paragraph 
C)  Middle sentence of the first paragraph 
D)  Middle sentence of the middle paragraph 
E)  Last sentence of the middle paragraph

Question 3

A department manager manages to procure a sum of $12,000 for a project as opposed to the $15,000 budget put forth by his subordinate. Which of the following is the most positive way of putting across this message?

Accepted Answer

A)  The accounting department has refused to grant the full amount that you have stated. A sum of $12,000 has been approved instead and has been credited to the project's account. 
B)  You must be well aware of the current economic slump. As a result, I have not been able to procure the amount as suggested in the budget. An amount of $12,000 has been credited to the project's account. 
C)  The sum of $15,000 has been rejected. It has been credited to the project's account. Contact me for further assistance. 
D)  Funds have been credited to the project's account. The $12,000 that has been granted should allow you to complete the project. For options or assistance, you can contact me. 
E)  I will not be able to comply to the request. If you can cut the budget by $3000, the funds will be granted. Contact me with a revised budget at the earliest to proceed with the project. 
A)  The accounting department has refused to grant the full amount that you have stated. A sum of $12,000 has been approved instead and has been credited to the project's account. 
B)  You must be well aware of the current economic slump. As a result, I have not been able to procure the amount as suggested in the budget. An amount of $12,000 has been credited to the project's account. 
C)  The sum of $15,000 has been rejected. It has been credited to the project's account. Contact me for further assistance. 
D)  Funds have been credited to the project's account. The $12,000 that has been granted should allow you to complete the project. For options or assistance, you can contact me. 
E)  I will not be able to comply to the request. If you can cut the budget by $3000, the funds will be granted. Contact me with a revised budget at the earliest to proceed with the project.

Question 4

In the interest of fairness, all of the facts we write about in a message should be given equal emphasis.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements handles its subject most negatively?

Accepted Answer

A)  All the items in the third and fourth page of the catalogue are available for purchase. 
B)  I regret to inform you that your requested product has already been sold. 
C)  Only the red and blue versions of your requested product are currently available. 
D)  You will be notified as soon as we have your requested product in stock again. 
E)  You can book in advance for the next batch of the requested product. 
A)  All the items in the third and fourth page of the catalogue are available for purchase. 
B)  I regret to inform you that your requested product has already been sold. 
C)  Only the red and blue versions of your requested product are currently available. 
D)  You will be notified as soon as we have your requested product in stock again. 
E)  You can book in advance for the next batch of the requested product.

Question 6

In the context of business messages, discuss preaching, its different forms and explain why it is not courteous to preach in business messages.

Accepted Answer

Preaching involves using the tone of a l

Question 7

You can enhance the positivity of a business message by:

Accepted Answer

A)  minimizing the negative content and emphasizing the positive content. 
B)  maximizing the negative content and de-emphasizing the positive content. 
C)  minimizing the negative content and de-emphasizing the positive content. 
D)  maximizing the negative content and emphasizing the positive content. 
E)  equalizing the emphasis on the positive and the negative content. 
A)  minimizing the negative content and emphasizing the positive content. 
B)  maximizing the negative content and de-emphasizing the positive content. 
C)  minimizing the negative content and de-emphasizing the positive content. 
D)  maximizing the negative content and emphasizing the positive content. 
E)  equalizing the emphasis on the positive and the negative content.

Question 8

In which of the following cases will a less formal style of communication be most appropriate?

Accepted Answer

A)  When communicating with someone at a higher level than the writer 
B)  When communicating with someone who is acquainted with the writer 
C)  When writing a ceremonial message, such as a commendation or inspirational announcement 
D)  When writing an official reprimand 
E)  When using genres such as letters, long reports, or external proposals 
A)  When communicating with someone at a higher level than the writer 
B)  When communicating with someone who is acquainted with the writer 
C)  When writing a ceremonial message, such as a commendation or inspirational announcement 
D)  When writing an official reprimand 
E)  When using genres such as letters, long reports, or external proposals

Question 9

Joe has received an email from a supplier regarding the delay of his order. In order to maintain goodwill with the supplier, while writing his reply, Joe must:

Accepted Answer

A)  adopt a passive voice. 
B)  be frank and clearly express his anger. 
C)  focus on the supplier and not the facts leading to the failure. 
D)  use the word 'you' as much as possible to make the supplier understand the situation better. 
E)  use more negative words than positive words. 
A)  adopt a passive voice. 
B)  be frank and clearly express his anger. 
C)  focus on the supplier and not the facts leading to the failure. 
D)  use the word 'you' as much as possible to make the supplier understand the situation better. 
E)  use more negative words than positive words.

Question 10

Discuss the impact of negative words in business messages.

Accepted Answer

People generally prefer positive to nega

Question 11

The you-viewpoint can be used to pursue unethical goals.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is true about conversational language?

Accepted Answer

A)  Conversational language is warm, natural, and personable. 
B)  In business, a conversational style involves the use of impersonal wording. 
C)  In business, a conversational style involves the use of stiff wording. 
D)  Conversational language is mostly used for writing ceremonial messages. 
E)  Conversational language is most appropriate for writing a crisis response. 
A)  Conversational language is warm, natural, and personable. 
B)  In business, a conversational style involves the use of impersonal wording. 
C)  In business, a conversational style involves the use of stiff wording. 
D)  Conversational language is mostly used for writing ceremonial messages. 
E)  Conversational language is most appropriate for writing a crisis response.

Question 13

You can help give your documents a courteous effect by:

Accepted Answer

A)  refraining from using the conversational language. 
B)  using the we-viewpoint instead of the you-viewpoint. 
C)  preaching to the reader. 
D)  refraining from blaming the reader. 
E)  refraining from personalizing a message for a reader. 
A)  refraining from using the conversational language. 
B)  using the we-viewpoint instead of the you-viewpoint. 
C)  preaching to the reader. 
D)  refraining from blaming the reader. 
E)  refraining from personalizing a message for a reader.

Question 14

Less important information can best be de-emphasized in a business message by:

Accepted Answer

A)  including it in a short sentence. 
B)  including it as a modifying phrase. 
C)  including it in a simple sentence. 
D)  including it as a main clause. 
E)  including it at the start of an opening statement. 
A)  including it in a short sentence. 
B)  including it as a modifying phrase. 
C)  including it in a simple sentence. 
D)  including it as a main clause. 
E)  including it at the start of an opening statement.

Question 15

Longer sentences give more emphasis to their contents than do shorter sentences.

Accepted Answer

A) True 
 B)False

You must be honest with your feelings and blame the reader when resolving a problem concerning him or her.

Which of these positions in a letter would give an idea the greatest emphasis?

A department manager manages to procure a sum of $12,000 for a project as opposed to the $15,000 budget put forth by his subordinate. Which of the following is the most positive way of putting across this message?

In the interest of fairness, all of the facts we write about in a message should be given equal emphasis.

Which of the following statements handles its subject most negatively?

In the context of business messages, discuss preaching, its different forms and explain why it is not courteous to preach in business messages.

You can enhance the positivity of a business message by:

In which of the following cases will a less formal style of communication be most appropriate?

Joe has received an email from a supplier regarding the delay of his order. In order to maintain goodwill with the supplier, while writing his reply, Joe must:

Discuss the impact of negative words in business messages.

The you-viewpoint can be used to pursue unethical goals.

Which of the following is true about conversational language?

You can help give your documents a courteous effect by:

Less important information can best be de-emphasized in a business message by:

Longer sentences give more emphasis to their contents than do shorter sentences.

Understanding Workplace Communication

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Developing Your Writing Process and Choosing the Best Form

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Communicating Effectively in Meetings and Conversations

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters

Exam 5: Writing for a Positive Effect

You must be honest with your feelings and blame the reader when resolving a problem concerning him or her.

Which of these positions in a letter would give an idea the greatest emphasis?

A department manager manages to procure a sum of $12,000 for a project as opposed to the $15,000 budget put forth by his subordinate. Which of the following is the most positive way of putting across this message?

In the interest of fairness, all of the facts we write about in a message should be given equal emphasis.

Which of the following statements handles its subject most negatively?

In the context of business messages, discuss preaching, its different forms and explain why it is not courteous to preach in business messages.

You can enhance the positivity of a business message by:

In which of the following cases will a less formal style of communication be most appropriate?

Joe has received an email from a supplier regarding the delay of his order. In order to maintain goodwill with the supplier, while writing his reply, Joe must:

Discuss the impact of negative words in business messages.

The you-viewpoint can be used to pursue unethical goals.

Which of the following is true about conversational language?

You can help give your documents a courteous effect by:

Less important information can best be de-emphasized in a business message by:

Longer sentences give more emphasis to their contents than do shorter sentences.

Understanding Workplace Communication

Communicating Across Cultures

Adapting Your Words to Your Readers

Constructing Clear Sentences and Paragraphs

Developing Your Writing Process and Choosing the Best Form

Getting to the Point in Good-News and Neutral Messages

Maintaining Goodwill in Bad-News Messages

Making Your Case With Persuasive Messages and Proposals

Conducting a Winning Job Campaign

Preparing Informative and Influential Business Reports

Choosing the Right Type of Report

Conducting Research for Decision Makers

Using Visuals to Make Your Point

Communicating Effectively in Meetings and Conversations

Delivering Oral Reports and Business Speeches

Leveraging Technology for Better Writing

Conveying Professionalism Through Correctness

Filters