Exam 7: Appraising and Managing Performance

Additional Case 7.2 Shannon is the CEO of a firm that provides high-tech service support to other small businesses. He plans to revise the performance appraisal system to align it more closely with company goals. The tailored program should be fair and ethical and should produce consistent results. Shannon wants service employees to work together to maximize service quality. Since the sales force has not been particularly aggressive, sales are lagging. Shannon believes that profits and customer satisfaction will increase if sales people start providing after-sale service to customers. In the past, Shannon's sales managers have been receiving the same raises, regardless of their effectiveness. Now, Shannon wants to identify and reward the best-performing managers. By comparing managers across functions, Shannon believes he will be able to identify workers who are ready for more challenging responsibilities. -Refer to Additional Case 7.2.Edward's employee evaluations show that Edward:

Additional Case 7.1 Shannon is the CEO of a firm that provides high-tech service support to other small businesses. He plans to revise the performance appraisal system to align it more closely with company goals. The tailored program should be fair and ethical and should produce consistent results. Shannon wants service employees to work together to maximize service quality. Since the sales force has not been particularly aggressive, sales are lagging. Shannon believes that profits and customer satisfaction will increase if sales people start providing after-sale service to customers. In the past, Shannon's sales managers have been receiving the same raises, regardless of their effectiveness. Now, Shannon wants to identify and reward the best-performing managers. By comparing managers across functions, Shannon believes he will be able to identify workers who are ready for more challenging responsibilities. -Refer to Additional Case 7.1.The best appraisal system for Shannon's sales management team would most likely be:

Your text argues that the performance appraisal process in most organizations is a(n):

A review of court decisions regarding performance appraisal legal issues shows that the courts tend to:

Like trait systems,behavioral systems are somewhat relative since the effectiveness and frequency of an important behavior is subjectively judged by the rater.

In team environments,experts recommend eliminating individual performance evaluation to avoid creating rivalries within teams.

Additional Case 7.2 Shannon is the CEO of a firm that provides high-tech service support to other small businesses. He plans to revise the performance appraisal system to align it more closely with company goals. The tailored program should be fair and ethical and should produce consistent results. Shannon wants service employees to work together to maximize service quality. Since the sales force has not been particularly aggressive, sales are lagging. Shannon believes that profits and customer satisfaction will increase if sales people start providing after-sale service to customers. In the past, Shannon's sales managers have been receiving the same raises, regardless of their effectiveness. Now, Shannon wants to identify and reward the best-performing managers. By comparing managers across functions, Shannon believes he will be able to identify workers who are ready for more challenging responsibilities. -Refer to Additional Case 7.2.Madeline's evaluation of Juan most likely involves a(n)________ error.

Which of the following is a drawback of a behavior-based performance appraisal system?

The critical-incident technique is useful for developing BARS.

Behavioral rating systems are well accepted by managers because they can be developed quickly.

Liking is an emotional and conscious response on the part of employers and is established over a long period of time.

Maximizing benefits over costs is the primary goal of rational performance appraisal.

An appraisal tool that asks a supervisor to make judgments about worker characteristics that tend to be consistent and enduring is referred to as a(n)________.

How do rater errors and personal emotions affect the performance appraisal process? How can firms manage the impact of both?

The legal requirements that any performance appraisal system must meet are set forth in:

An appraisal format that asks supervisors to compare an employee's performance to the performance of other employees doing the same job is referred to as ________.

Billy will be appraising employees at H.R.T.,Inc.He is compiling a list of aspects by which he will measure the employees.Billy is compiling:

The most significant court test of discrimination in performance appraisal was:

The performance appraisal system should praise and criticize past behavior and focus on the future in terms of how workers will achieve their potential.

Managers who follow a rational perspective when conducting performance appraisals: