Question 1

Because the nature of jobs can change quickly, value chain management companies often need to make a significant investment in ________.

Accepted Answer

A)  heavy equipment 
B)  market research 
C)  light equipment 
D)  job training 
A)  heavy equipment 
B)  market research 
C)  light equipment 
D)  job training

Question 2

Dell uses ________ to coordinate suppliers, customers, and its own employees to stay on top of orders that come in.

Accepted Answer

A)  frequent telephone calls 
B)  an enterprise resource planning system 
C)  email 
D)  Facebook and Twitter 
A)  frequent telephone calls 
B)  an enterprise resource planning system 
C)  email 
D)  Facebook and Twitter

Question 3

The key to any job in a successful value chain is that it ________.

Accepted Answer

A)  is well defined and easy to carry out 
B)  best helps the chain create customer value 
C)  is maximally efficient 
D)  saves time and money 
A)  is well defined and easy to carry out 
B)  best helps the chain create customer value 
C)  is maximally efficient 
D)  saves time and money

Question 4

Northrup Grumman Corporation empowers employees to ________ about products throughout the manufacturing process as a means of monitoring quality.

Accepted Answer

A)  accept decisions 
B)  reject decisions 
C)  make accept/reject decisions 
D)  obey decisions 
A)  accept decisions 
B)  reject decisions 
C)  make accept/reject decisions 
D)  obey decisions

Question 5

In a short essay, identify and discuss the leadership requirements for successful value chain management.

Accepted Answer

Successful value chain management isn't

Question 6

The durability an expensive pair of shoes provides has value since ________ are willing to ________ it.

Accepted Answer

A)  suppliers; provide 
B)  customers; pay for 
C)  manufacturers; make 
D)  managers; plan for 
A)  suppliers; provide 
B)  customers; pay for 
C)  manufacturers; make 
D)  managers; plan for

Question 7

Many experts believe that for firms to compete globally they must focus solely on the quantity of production and reducing costs.

Accepted Answer

A) True 
 B)False

Question 8

In a short essay, explain how people can be an obstacle to effective management of a value chain.

Accepted Answer

People can be obstacles to successful va

Question 9

________ is the process of managing the sequence of activities and information along the entire value chain for a product.

Accepted Answer

A)  Supply chain management 
B)  Value chain management 
C)  Supply management 
D)  Customer management 
A)  Supply chain management 
B)  Value chain management 
C)  Supply management 
D)  Customer management

Question 10

Courtesy and timeliness are measures of ________.

Accepted Answer

A)  product quality 
B)  service quality 
C)  product appeal 
D)  service cost 
A)  product quality 
B)  service quality 
C)  product appeal 
D)  service cost

Question 11

The requirement for value chain management that is most closely associated with defining and communicating expectations is ________.

Accepted Answer

A)  coordination and collaboration 
B)  technology investment 
C)  organizational culture and attitudes 
D)  leadership 
A)  coordination and collaboration 
B)  technology investment 
C)  organizational culture and attitudes 
D)  leadership

Question 12

The transformation process transforms ________.

Accepted Answer

A)  goods and services into products 
B)  inputs into services only 
C)  materials into goods only 
D)  inputs into goods and services 
A)  goods and services into products 
B)  inputs into services only 
C)  materials into goods only 
D)  inputs into goods and services

Question 13

The requirement for value chain management that involves better product demand forecasting information is ________.

Accepted Answer

A)  leadership 
B)  organizational culture and attitudes 
C)  coordination and collaboration 
D)  organizational processes 
A)  leadership 
B)  organizational culture and attitudes 
C)  coordination and collaboration 
D)  organizational processes

Because the nature of jobs can change quickly, value chain management companies often need to make a significant investment in ________.

Dell uses ________ to coordinate suppliers, customers, and its own employees to stay on top of orders that come in.

The key to any job in a successful value chain is that it ________.

Northrup Grumman Corporation empowers employees to ________ about products throughout the manufacturing process as a means of monitoring quality.

In a short essay, identify and discuss the leadership requirements for successful value chain management.

The durability an expensive pair of shoes provides has value since are willing to it.

Many experts believe that for firms to compete globally they must focus solely on the quantity of production and reducing costs.

In a short essay, explain how people can be an obstacle to effective management of a value chain.

________ is the process of managing the sequence of activities and information along the entire value chain for a product.

Courtesy and timeliness are measures of ________.

The requirement for value chain management that is most closely associated with defining and communicating expectations is ________.

The transformation process transforms ________.

The requirement for value chain management that involves better product demand forecasting information is ________.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

A Entrepreneurship Module

Filters

Exam 18: Operations Management

Because the nature of jobs can change quickly, value chain management companies often need to make a significant investment in ________.

Dell uses ________ to coordinate suppliers, customers, and its own employees to stay on top of orders that come in.

The key to any job in a successful value chain is that it ________.

Northrup Grumman Corporation empowers employees to ________ about products throughout the manufacturing process as a means of monitoring quality.

In a short essay, identify and discuss the leadership requirements for successful value chain management.

The durability an expensive pair of shoes provides has value since ________ are willing to ________ it.

Many experts believe that for firms to compete globally they must focus solely on the quantity of production and reducing costs.

In a short essay, explain how people can be an obstacle to effective management of a value chain.

________ is the process of managing the sequence of activities and information along the entire value chain for a product.

Courtesy and timeliness are measures of ________.

The requirement for value chain management that is most closely associated with defining and communicating expectations is ________.

The transformation process transforms ________.

The requirement for value chain management that involves better product demand forecasting information is ________.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

A Entrepreneurship Module

Filters

The durability an expensive pair of shoes provides has value since are willing to it.