Exam 18: Operations Management

The requirement for value chain management that involves being flexible and sharing information is ________.

A laptop computer company is a ________ organization because its product is ________.

In a short essay, explain how cultural attitudes can be an obstacle to effective management of a value chain.

In the 1960s and 1970s, many U.S. manufacturers fell behind because they ignored production issues and focused on ________.

ISO 9000 certification provides proof that a quality operations system is in place in a facility.

As a product, piano lessons are ________.

Beginning in the 1950s, U.S. firms began to focus on manufacturing rather than finance and marketing.

Service organizations ________.

Sharing information is part of the coordination and collaboration requirement for successful value chain management.

________ management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services.

Organizational culture and attitudes are shared by ________ value chain partners.

McDonald's recently made productivity gains by cutting the ________.

In many value chains, an organization must have the ability to educate ________.

A product such as an iPod that has a design that is appealing to customers is said to have good ________.

It is estimated that in the United States, about ________ of all economic output is toward making tangible, physical objects.

This is the most important resource in any value chain.

Productivity goals, according to Deming, should be strictly numerical to avoid ambiguity.

The ________ is the series of work actions that add value to a product as it is being transformed from inputs to finished product.

High-quality service that gives customers a cheerful and helpful experience is called ________.

The goal of value chain management is to meet, but never to exceed, the needs and desires of customers.