Question 1

Since positive words are the most effective for achieving desired effects, negative words should not be used in business messages.

Accepted Answer

A) True 
 B)False

Question 2

What are the three major techniques of emphasizing the positive and de-emphasizing the negative in business messages?

Accepted Answer

Using position, sentence structure, and

Question 3

Which of the following statements best illustrates the conversational style?

Accepted Answer

A)  With respect to your query dated 13th November, please find the required details listed below. 
B)  Enclosed please find the product details about which you inquired. 
C)  This is in reply to your letter of December 8, requesting a replacement of our product. 
D)  This is to acknowledge receipt of your letter dated 7th July. 
E)  We received your package on Tuesday. 
A)  With respect to your query dated 13th November, please find the required details listed below. 
B)  Enclosed please find the product details about which you inquired. 
C)  This is in reply to your letter of December 8, requesting a replacement of our product. 
D)  This is to acknowledge receipt of your letter dated 7th July. 
E)  We received your package on Tuesday.

Question 4

Which of the following sentences is the best example of the use of familiar words?

Accepted Answer

A)  We are buying new computers this week. 
B)  We have a platonic relationship. 
C)  Karen was livid with anger because Rob was late for the meeting. 
D)  Please try to expedite the process. 
E)  He wore an immaculate suit to office. 
A)  We are buying new computers this week. 
B)  We have a platonic relationship. 
C)  Karen was livid with anger because Rob was late for the meeting. 
D)  Please try to expedite the process. 
E)  He wore an immaculate suit to office.

Question 5

Redundancies usually increase the effectiveness of business messages.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following sentences avoids the use of cluttering phrases?

Accepted Answer

A)  This account was created for the purpose of contacting the client. 
B)  We are talking about something in the neighborhood of $40 million for donations. 
C)  With reference to the article written yesterday, there was a huge outcry demanding its retraction. 
D)  They agreed to abide by the rules in accordance with the treaty. 
E)  Please fill out the forms and provide all relevant documents to speed up the application process. 
A)  This account was created for the purpose of contacting the client. 
B)  We are talking about something in the neighborhood of $40 million for donations. 
C)  With reference to the article written yesterday, there was a huge outcry demanding its retraction. 
D)  They agreed to abide by the rules in accordance with the treaty. 
E)  Please fill out the forms and provide all relevant documents to speed up the application process.

Question 7

Which of the following is true about cliches?

Accepted Answer

A)  All business people like business cliches. 
B)  The heavy use of cliches in formal cross-cultural communication is advised because it helps in breaking cultural barriers. 
C)  Business cliches can sometimes increase your credibility with other business people. 
D)  Cliches do not run the risk of sounding dated. 
E)  Cliches catch on because they represent unpopular concepts. 
A)  All business people like business cliches. 
B)  The heavy use of cliches in formal cross-cultural communication is advised because it helps in breaking cultural barriers. 
C)  Business cliches can sometimes increase your credibility with other business people. 
D)  Cliches do not run the risk of sounding dated. 
E)  Cliches catch on because they represent unpopular concepts.

Question 8

For writing to be clear and effective, you should _____.

Accepted Answer

A)  avoid using familiar words 
B)  avoid using active verbs 
C)  avoid using stiff words 
D)  use complex words to exhibit your knowledge to your readers 
E)  use passive voice instead of active voice 
A)  avoid using familiar words 
B)  avoid using active verbs 
C)  avoid using stiff words 
D)  use complex words to exhibit your knowledge to your readers 
E)  use passive voice instead of active voice

Question 9

Choose the transitional word that best fits the following sentence. The people at the reunion had not seen each other for ten years. _____, they did not recognize each other immediately.

Accepted Answer

A)  Otherwise 
B)  However 
C)  Moreover 
D)  Therefore 
E)  Likewise 
A)  Otherwise 
B)  However 
C)  Moreover 
D)  Therefore 
E)  Likewise

Question 10

Lack of unity in sentences is usually caused by _____.

Accepted Answer

A)  unrelated ideas 
B)  the use of active verbs 
C)  the use of active voice 
D)  the elimination of two-word verbs 
E)  the elimination of cluttering phrases 
A)  unrelated ideas 
B)  the use of active verbs 
C)  the use of active voice 
D)  the elimination of two-word verbs 
E)  the elimination of cluttering phrases

Question 11

Which of the following is true about paragraph design?

Accepted Answer

A)  Paragraphs should usually be longer than ten sentences. 
B)  The topic sentence expresses the main idea of a paragraph. 
C)  One-line paragraphs fail to emphasize major points in business messages. 
D)  The most common paragraph arrangement begins with the supporting material followed by the topic sentence. 
E)  The opening and closing paragraphs each need at least three sentences. 
A)  Paragraphs should usually be longer than ten sentences. 
B)  The topic sentence expresses the main idea of a paragraph. 
C)  One-line paragraphs fail to emphasize major points in business messages. 
D)  The most common paragraph arrangement begins with the supporting material followed by the topic sentence. 
E)  The opening and closing paragraphs each need at least three sentences.

Question 12

Which of the following sentences does NOT have a camouflaged verb?

Accepted Answer

A)  The broker was forced to make an appearance at the court. 
B)  The chairperson postponed the dinner until next week. 
C)  Dale gave her assistance to Dave during the procedure. 
D)  The committee decided to have a discussion regarding pay rise for the employees. 
E)  She was asked to make a commitment on behalf of the company. 
A)  The broker was forced to make an appearance at the court. 
B)  The chairperson postponed the dinner until next week. 
C)  Dale gave her assistance to Dave during the procedure. 
D)  The committee decided to have a discussion regarding pay rise for the employees. 
E)  She was asked to make a commitment on behalf of the company.

Question 13

Which of the following sentences is the best example of the use of concrete words?

Accepted Answer

A)  Sally scored poorly in her last exams. 
B)  Sally fared poorly in her last exams. 
C)  Sally's last exams did not go very well. 
D)  Sally did not fare well in her last exams. 
E)  Sally got 20 points out of 100 in her last exams. 
A)  Sally scored poorly in her last exams. 
B)  Sally fared poorly in her last exams. 
C)  Sally's last exams did not go very well. 
D)  Sally did not fare well in her last exams. 
E)  Sally got 20 points out of 100 in her last exams.

Question 14

To communicate clearly, you must use words that your readers are familiar with.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following sentences is gender-neutral?

Accepted Answer

A)  A teacher is responsible for his students' behavior in class. 
B)  He was elected as the chairman of the committee. 
C)  All the freshmen assembled outside the dean's office. 
D)  You can call a policeman when in need. 
E)  Please ask the coordinator for directions. 
A)  A teacher is responsible for his students' behavior in class. 
B)  He was elected as the chairman of the committee. 
C)  All the freshmen assembled outside the dean's office. 
D)  You can call a policeman when in need. 
E)  Please ask the coordinator for directions.

Question 16

It is mandatory for every paragraph in a business report to have a topic sentence.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following sentences is an example of a mixed construction?

Accepted Answer

A)  Gary and Joan were both asked to attend "sensitivity" training. 
B)  Alex was down with fever, so he asked his manager if he could be excused from work. 
C)  Laura is busy preparing for tomorrow's big presentation. 
D)  The manager graded the employment test, and the candidates were given the test scores. 
E)  She was asked to reduce the planned operating expenses in order for her budget to be approved. 
A)  Gary and Joan were both asked to attend "sensitivity" training. 
B)  Alex was down with fever, so he asked his manager if he could be excused from work. 
C)  Laura is busy preparing for tomorrow's big presentation. 
D)  The manager graded the employment test, and the candidates were given the test scores. 
E)  She was asked to reduce the planned operating expenses in order for her budget to be approved.

Question 18

The various techniques that are needed to tie the information together in a paragraph are known as _____ devices.

Accepted Answer

A)  roundabout 
B)  transitional 
C)  stringy 
D)  see-saw 
E)  surplus 
A)  roundabout 
B)  transitional 
C)  stringy 
D)  see-saw 
E)  surplus

Question 19

The you-viewpoint is also called the _____.

Accepted Answer

A)  you-arrogance 
B)  you-attitude 
C)  you-experience 
D)  you-stamp 
E)  you-practice 
A)  you-arrogance 
B)  you-attitude 
C)  you-experience 
D)  you-stamp 
E)  you-practice

Question 20

Which of the following sentences is an example of a discriminatory sentence?

Accepted Answer

A)  Firefighters were immediately called after noticing a fire in the office lobby. 
B)  A repair technician was called to fix a broken machine. 
C)  The lawyers asked their clients to accept the deal. 
D)  The Hispanic manager at Arcadia Stores is always neatly dressed. 
E)  The secretary stops people from barging into the chairperson's chamber. 
A)  Firefighters were immediately called after noticing a fire in the office lobby. 
B)  A repair technician was called to fix a broken machine. 
C)  The lawyers asked their clients to accept the deal. 
D)  The Hispanic manager at Arcadia Stores is always neatly dressed. 
E)  The secretary stops people from barging into the chairperson's chamber.

Since positive words are the most effective for achieving desired effects, negative words should not be used in business messages.

What are the three major techniques of emphasizing the positive and de-emphasizing the negative in business messages?

Which of the following statements best illustrates the conversational style?

Which of the following sentences is the best example of the use of familiar words?

Redundancies usually increase the effectiveness of business messages.

Which of the following sentences avoids the use of cluttering phrases?

Which of the following is true about cliches?

For writing to be clear and effective, you should _____.

Choose the transitional word that best fits the following sentence. The people at the reunion had not seen each other for ten years. _____, they did not recognize each other immediately.

Lack of unity in sentences is usually caused by _____.

Which of the following is true about paragraph design?

Which of the following sentences does NOT have a camouflaged verb?

Which of the following sentences is the best example of the use of concrete words?

To communicate clearly, you must use words that your readers are familiar with.

Which of the following sentences is gender-neutral?

It is mandatory for every paragraph in a business report to have a topic sentence.

Which of the following sentences is an example of a mixed construction?

The various techniques that are needed to tie the information together in a paragraph are known as _____ devices.

The you-viewpoint is also called the _____.

Which of the following sentences is an example of a discriminatory sentence?

Communicating in the Workplace

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters

Exam 4: Using an Appropriate Style

Since positive words are the most effective for achieving desired effects, negative words should not be used in business messages.

What are the three major techniques of emphasizing the positive and de-emphasizing the negative in business messages?

Which of the following statements best illustrates the conversational style?

Which of the following sentences is the best example of the use of familiar words?

Redundancies usually increase the effectiveness of business messages.

Which of the following sentences avoids the use of cluttering phrases?

Which of the following is true about cliches?

For writing to be clear and effective, you should _____.

Choose the transitional word that best fits the following sentence. The people at the reunion had not seen each other for ten years. _____, they did not recognize each other immediately.

Lack of unity in sentences is usually caused by _____.

Which of the following is true about paragraph design?

Which of the following sentences does NOT have a camouflaged verb?

Which of the following sentences is the best example of the use of concrete words?

To communicate clearly, you must use words that your readers are familiar with.

Which of the following sentences is gender-neutral?

It is mandatory for every paragraph in a business report to have a topic sentence.

Which of the following sentences is an example of a mixed construction?

The various techniques that are needed to tie the information together in a paragraph are known as _____ devices.

The you-viewpoint is also called the _____.

Which of the following sentences is an example of a discriminatory sentence?

Communicating in the Workplace

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters