Exam 5: Writing Good-News and Neutral Messages

Harry wants a response from a certain client on the same day he sends a message. Which of the following closing statements should he use in his message to the client?

(Multiple Choice)

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Question 21

If your response to an inquiry includes some bad news along with the good news, you should place the bad news at the beginning and ending of the message as a whole.

(True/False)

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Question 22

What are the special needs to be considered when granting an adjustment?

(Essay)

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Question 23

The _____ is the best approach to use when a message is likely to evoke a positive response from the reader.

(Multiple Choice)

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Question 24

Depending on the situation, claim messages can either be written using the direct order or the indirect order.

(True/False)

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Question 25

Which of the following is the most effective method of making questions stand out in a routine message?

(Multiple Choice)

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Question 26

When is it best to use the indirect approach in creating a message?

(Multiple Choice)

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Question 27

Which of the following guidelines should be followed when writing an effective message carrying good-news?

(Multiple Choice)

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Question 28

How does the assessment of a reader's likely reaction influence the construction of a business message?

(Essay)

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Question 29

In the context of writing order acknowledgements, when delays are routine and expected and do not pose a serious problem, you should use the indirect approach.

(True/False)

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Question 30

Which of the following guidelines should be followed when writing a message carrying good-news?

(Multiple Choice)

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Question 31

Which of the following claim messages presents its content in the most appropriate manner?

(Multiple Choice)

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Question 32

Internal-operational messages are those emails and hard-copy messages written by the employees of a company to suppliers and service organizations outside the company.

(True/False)

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Question 33

Which of the following guidelines should be followed when writing order acknowledgement messages?

(Multiple Choice)

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Question 34

Combining two or more questions in a sentence _____.

(Multiple Choice)

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Question 35

Which of the following should be followed when granting an adjustment?

(Multiple Choice)

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Question 36

Which of the following is the most appropriate beginning for a typical routine inquiry message?

(Multiple Choice)

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Question 37

An order acknowledgment message begins with good news and ends on a goodwill note.

(True/False)

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Question 38

Which of the following is an ideal opening for a direct claim?

(Multiple Choice)

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Question 39

Internal-operational communications are highly casual exchanges between employees of the same company.

(True/False)

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Question 40

Showing 21 - 40 of 74

Harry wants a response from a certain client on the same day he sends a message. Which of the following closing statements should he use in his message to the client?

If your response to an inquiry includes some bad news along with the good news, you should place the bad news at the beginning and ending of the message as a whole.

What are the special needs to be considered when granting an adjustment?

The _____ is the best approach to use when a message is likely to evoke a positive response from the reader.

Depending on the situation, claim messages can either be written using the direct order or the indirect order.

Which of the following is the most effective method of making questions stand out in a routine message?

When is it best to use the indirect approach in creating a message?

Which of the following guidelines should be followed when writing an effective message carrying good-news?

How does the assessment of a reader's likely reaction influence the construction of a business message?

In the context of writing order acknowledgements, when delays are routine and expected and do not pose a serious problem, you should use the indirect approach.

Which of the following guidelines should be followed when writing a message carrying good-news?

Which of the following claim messages presents its content in the most appropriate manner?

Internal-operational messages are those emails and hard-copy messages written by the employees of a company to suppliers and service organizations outside the company.

Which of the following guidelines should be followed when writing order acknowledgement messages?

Combining two or more questions in a sentence _____.

Which of the following should be followed when granting an adjustment?

Which of the following is the most appropriate beginning for a typical routine inquiry message?

An order acknowledgment message begins with good news and ends on a goodwill note.

Which of the following is an ideal opening for a direct claim?

Internal-operational communications are highly casual exchanges between employees of the same company.

Communicating in the Workplace

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

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