Question 1

Based on your reading of the chapter case, which of the following did Carter's implement to transform the role of its finance function?

Accepted Answer

A)  CAD 
B)  BPR 
C)  TQM 
D)  Benchmarking 
E)  Value chain analysis 
A)  CAD 
B)  BPR 
C)  TQM 
D)  Benchmarking 
E)  Value chain analysis

Question 2

Why should a company engage in business process reengineering? How would a company know if it needed or would gain from BPR?

Accepted Answer

A company should engage in BPR in order

Question 3

The value chain model:

Accepted Answer

A)  categorizes five related advantages for adding value to a firm's products or services. 
B)  sees the supply chain as the primary activity for adding value. 
C)  categorizes four basic strategies a firm can use to enhance its value chain. 
D)  helps a firm identify points at which information technology can most effectively enhance its competitive position. 
E)  focuses primarily on collaboration with suppliers. 
A)  categorizes five related advantages for adding value to a firm's products or services. 
B)  sees the supply chain as the primary activity for adding value. 
C)  categorizes four basic strategies a firm can use to enhance its value chain. 
D)  helps a firm identify points at which information technology can most effectively enhance its competitive position. 
E)  focuses primarily on collaboration with suppliers.

Question 4

Benchmarking:

Accepted Answer

A)  compares the efficiency and effectiveness of your business processes against strict standards. 
B)  allows industry participants to develop industry-wide standards. 
C)  is used to measure the speed and responsiveness of information technology. 
D)  synchronizes the business processes of customers, suppliers, and trading partners. 
E)  coordinates the value chains of independent firms to enable them to collectively produce a product or service. 
A)  compares the efficiency and effectiveness of your business processes against strict standards. 
B)  allows industry participants to develop industry-wide standards. 
C)  is used to measure the speed and responsiveness of information technology. 
D)  synchronizes the business processes of customers, suppliers, and trading partners. 
E)  coordinates the value chains of independent firms to enable them to collectively produce a product or service.

Question 5

In a ________ system configuration, separate information systems are designed and managed by each foreign unit.

Accepted Answer

A)  duplicated 
B)  centralized 
C)  decentralized 
D)  networked 
E)  virtual 
A)  duplicated 
B)  centralized 
C)  decentralized 
D)  networked 
E)  virtual

Question 6

Which of the following statements about BPR is not true?

Accepted Answer

A)  BPR can result in a paradigm shift. 
B)  BPR can lead to dramatic gains in productivity and efficiency. 
C)  BPR is the easiest type of BPM to implement. 
D)  Amazon is an example of BPR. 
E)  BPR typically involves radical change. 
A)  BPR can result in a paradigm shift. 
B)  BPR can lead to dramatic gains in productivity and efficiency. 
C)  BPR is the easiest type of BPM to implement. 
D)  Amazon is an example of BPR. 
E)  BPR typically involves radical change.

Question 7

The Internet raises the bargaining power of customers most effectively by:

Accepted Answer

A)  creating new opportunities for building loyal customer bases. 
B)  making more products available. 
C)  making information available to everyone. 
D)  lowering transaction costs. 
E)  reducing barriers to entry. 
A)  creating new opportunities for building loyal customer bases. 
B)  making more products available. 
C)  making information available to everyone. 
D)  lowering transaction costs. 
E)  reducing barriers to entry.

Question 8

The activities that measure the performance of your business processes against strict standards are called best practices.

Accepted Answer

A) True 
 B)False

Question 9

The emergence of software as a web service has acted as a disruptive technology for:

Accepted Answer

A)  traditional key-word search engines. 
B)  telecommunications providers. 
C)  PC manufacturers. 
D)  local Internet service providers. 
E)  traditional boxed software companies. 
A)  traditional key-word search engines. 
B)  telecommunications providers. 
C)  PC manufacturers. 
D)  local Internet service providers. 
E)  traditional boxed software companies.

Question 10

The law of diminishing returns does not apply to traditional products.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements about network economics is not true?

Accepted Answer

A)  eBay is an example of a business model that is based on the principle of network economics. 
B)  The law of diminishing returns does not always apply to every situation. 
C)  From a network economics perspective, the value of a community of people grows as the number of participants in the community increases. 
D)  Information technology can be strategically useful from a network economics perspective. 
E)  In network economics, the marginal cost of adding new members to the network is higher than the marginal gain. 
A)  eBay is an example of a business model that is based on the principle of network economics. 
B)  The law of diminishing returns does not always apply to every situation. 
C)  From a network economics perspective, the value of a community of people grows as the number of participants in the community increases. 
D)  Information technology can be strategically useful from a network economics perspective. 
E)  In network economics, the marginal cost of adding new members to the network is higher than the marginal gain.

Question 12

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.

Accepted Answer

A)  product differentiation 
B)  market niche 
C)  mass customization 
D)  process efficiency 
E)  market transparency 
A)  product differentiation 
B)  market niche 
C)  mass customization 
D)  process efficiency 
E)  market transparency

Question 13

TQM derives from concepts developed by Japanese quality experts.

Accepted Answer

A) True 
 B)False

Question 14

BPM tools can do all of the following except:

Accepted Answer

A)  capture and enforce business rules for performing processes. 
B)  integrate existing systems to support new or redesigned processes. 
C)  create models of improved processes. 
D)  document processes requiring improvement. 
E)  create a digital model of a part, product or structure. 
A)  capture and enforce business rules for performing processes. 
B)  integrate existing systems to support new or redesigned processes. 
C)  create models of improved processes. 
D)  document processes requiring improvement. 
E)  create a digital model of a part, product or structure.

Question 15

You are advising the owner of Smalltown Computer, a new, local computer repair store that also builds custom computers to order. Define 3-D printing and explain how it might be relevant to this business?

Accepted Answer

3-D printing, also known as additive man

Question 16

One of the best ways to reduce quality problems is to increase cycle time.

Accepted Answer

A) True 
 B)False

Question 17

A virtual company:

Accepted Answer

A)  uses networks to link people, assets, and ideas enabling it to ally with other companies to create and distribute products and services without being limited by traditional organizational boundaries or physical locations. 
B)  uses Internet technology to maintain a virtual storefront. 
C)  uses Internet technology to maintain a networked community of users. 
D)  provides entirely Internet-driven services, or virtual products. 
E)  is an example of the law of diminishing returns. 
A)  uses networks to link people, assets, and ideas enabling it to ally with other companies to create and distribute products and services without being limited by traditional organizational boundaries or physical locations. 
B)  uses Internet technology to maintain a virtual storefront. 
C)  uses Internet technology to maintain a networked community of users. 
D)  provides entirely Internet-driven services, or virtual products. 
E)  is an example of the law of diminishing returns.

Question 18

The most significant barrier to successful business process change is organizational culture.

Accepted Answer

A) True 
 B)False

Question 19

How are information systems used at the industry level to achieve strategic advantage?

Accepted Answer

A)  By building industry-wide, IT-supported consortia and symposia 
B)  By raising the bargaining power of suppliers 
C)  By encouraging the entry of new competitors 
D)  By enforcing standards that reduce the differences between competitors 
E)  By enabling companies to develop customer intimacy 
A)  By building industry-wide, IT-supported consortia and symposia 
B)  By raising the bargaining power of suppliers 
C)  By encouraging the entry of new competitors 
D)  By enforcing standards that reduce the differences between competitors 
E)  By enabling companies to develop customer intimacy

Question 20

The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

Accepted Answer

A)  domestic exporter 
B)  multinational 
C)  franchise 
D)  transnational 
E)  virtual company 
A)  domestic exporter 
B)  multinational 
C)  franchise 
D)  transnational 
E)  virtual company

Based on your reading of the chapter case, which of the following did Carter's implement to transform the role of its finance function?

Why should a company engage in business process reengineering? How would a company know if it needed or would gain from BPR?

The value chain model:

Benchmarking:

In a ________ system configuration, separate information systems are designed and managed by each foreign unit.

Which of the following statements about BPR is not true?

The Internet raises the bargaining power of customers most effectively by:

The activities that measure the performance of your business processes against strict standards are called best practices.

The emergence of software as a web service has acted as a disruptive technology for:

The law of diminishing returns does not apply to traditional products.

Which of the following statements about network economics is not true?

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.

TQM derives from concepts developed by Japanese quality experts.

BPM tools can do all of the following except:

You are advising the owner of Smalltown Computer, a new, local computer repair store that also builds custom computers to order. Define 3-D printing and explain how it might be relevant to this business?

One of the best ways to reduce quality problems is to increase cycle time.

A virtual company:

The most significant barrier to successful business process change is organizational culture.

How are information systems used at the industry level to achieve strategic advantage?

The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

Business Information Systems in Your Career

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 3: Achieving Competitive Advantage With Information Systems

Based on your reading of the chapter case, which of the following did Carter's implement to transform the role of its finance function?

Why should a company engage in business process reengineering? How would a company know if it needed or would gain from BPR?

The value chain model:

Benchmarking:

In a ________ system configuration, separate information systems are designed and managed by each foreign unit.

Which of the following statements about BPR is not true?

The Internet raises the bargaining power of customers most effectively by:

The activities that measure the performance of your business processes against strict standards are called best practices.

The emergence of software as a web service has acted as a disruptive technology for:

The law of diminishing returns does not apply to traditional products.

Which of the following statements about network economics is not true?

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.

TQM derives from concepts developed by Japanese quality experts.

BPM tools can do all of the following except:

You are advising the owner of Smalltown Computer, a new, local computer repair store that also builds custom computers to order. Define 3-D printing and explain how it might be relevant to this business?

One of the best ways to reduce quality problems is to increase cycle time.

A virtual company:

The most significant barrier to successful business process change is organizational culture.

How are information systems used at the industry level to achieve strategic advantage?

The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

Business Information Systems in Your Career

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters