Question 1

Inventory and safety stock planning ________.

Accepted Answer

A)  leads to the development of the overall demand forecast 
B)  focuses on the coordination of all activities needed to create the product or service 
C)  leads to the development of a sourcing plan 
D)  focuses on delivering products or services to consumers as well as warehousing 
E)  leads to the development of a transportation schedule 
A)  leads to the development of the overall demand forecast 
B)  focuses on the coordination of all activities needed to create the product or service 
C)  leads to the development of a sourcing plan 
D)  focuses on delivering products or services to consumers as well as warehousing 
E)  leads to the development of a transportation schedule

Question 2

Fen-phen was an anti-obesity medication that consisted of two drugs: fenfluramine and phentermine.Fenfluramine was initially marketed by American Home Products,but was shown to cause potentially fatal pulmonary hypertension and heart valve problems.This eventually led to the withdrawal of the product and legal damages of over $13 billion.This is an example of ________.

Accepted Answer

A)  a product recall 
B)  lean manufacturing 
C)  production control 
D)  the bullwhip effect 
E)  a green business 
A)  a product recall 
B)  lean manufacturing 
C)  production control 
D)  the bullwhip effect 
E)  a green business

Question 3

________ tools help a company in the execution of the CRM strategy by improving the management of promotional campaigns.

Accepted Answer

A)  Business intelligence 
B)  Sales force automation 
C)  Enterprise marketing management 
D)  Customer interaction center 
E)  Execution management 
A)  Business intelligence 
B)  Sales force automation 
C)  Enterprise marketing management 
D)  Customer interaction center 
E)  Execution management

Question 4

Which of the following statements about an RFID active tag is true?

Accepted Answer

A)  They are inexpensive,with prices starting at 10 cents. 
B)  They have a range up to 40 feet. 
C)  They are small compared to passive tags. 
D)  They include a battery. 
E)  They are less expensive as compared to passive tags. 
A)  They are inexpensive,with prices starting at 10 cents. 
B)  They have a range up to 40 feet. 
C)  They are small compared to passive tags. 
D)  They include a battery. 
E)  They are less expensive as compared to passive tags.

Question 5

The key use of the manufacturing execution module of supply chain management is to ________.

Accepted Answer

A)  forecast and plan anticipated demand for products 
B)  support production processes taking into account capacity and material constraints 
C)  ensure that the materials required for production are available where needed,when needed 
D)  assign optimal safety stock and target stock levels in all inventories in the supply network 
E)  support receiving,storing,and picking of goods in a warehouse 
A)  forecast and plan anticipated demand for products 
B)  support production processes taking into account capacity and material constraints 
C)  ensure that the materials required for production are available where needed,when needed 
D)  assign optimal safety stock and target stock levels in all inventories in the supply network 
E)  support receiving,storing,and picking of goods in a warehouse

Question 6

Which of the following statements is true about XML?

Accepted Answer

A)  XML is not standardized. 
B)  XML specifies a particular formatting. 
C)  XML cannot be tailored to share any data across applications over the Web. 
D)  XML tags are incapable of supplying interactive content to a Web page. 
E)  XML instructs systems as to how information should be interpreted and used. 
A)  XML is not standardized. 
B)  XML specifies a particular formatting. 
C)  XML cannot be tailored to share any data across applications over the Web. 
D)  XML tags are incapable of supplying interactive content to a Web page. 
E)  XML instructs systems as to how information should be interpreted and used.

Question 7

One major problem affecting supply chains are ripple effects referred to as the ________.

Accepted Answer

A)  backflush effect 
B)  multiplier effect 
C)  bullwhip effect 
D)  incremental effect 
E)  stockwhip effect 
A)  backflush effect 
B)  multiplier effect 
C)  bullwhip effect 
D)  incremental effect 
E)  stockwhip effect

Question 8

Briefly describe the information flow element of a supply chain.

Accepted Answer

Information flow refers to the movement

Question 9

Supply chain execution ________.

Accepted Answer

A)  involves the development of a sourcing plan 
B)  refers to the use of key performance indicators to monitor production 
C)  involves the management of product flow,information flow,and financial flow 
D)  refers to the ability to track products as they move through the supply chain 
E)  involves the development of demand forecast 
A)  involves the development of a sourcing plan 
B)  refers to the use of key performance indicators to monitor production 
C)  involves the management of product flow,information flow,and financial flow 
D)  refers to the ability to track products as they move through the supply chain 
E)  involves the development of demand forecast

Question 10

The only drawback of XML is that it is not customizable.

Accepted Answer

A) True 
 B)False

Question 11

The primary use of extranets in organizations is for managing their supply chains.

Accepted Answer

A) True 
 B)False

Question 12

Supply chain management is primarily used to optimize business processes within the organization.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements is true about RFID systems?

Accepted Answer

A)  RFID scanning can be done at greater distances than bar code scanning. 
B)  RFID information is readable depending on the entity's position. 
C)  RFID tags contain less information than bar codes. 
D)  All RFID tags are small and relatively inexpensive. 
E)  RFID requires time-consuming hand scanning. 
A)  RFID scanning can be done at greater distances than bar code scanning. 
B)  RFID information is readable depending on the entity's position. 
C)  RFID tags contain less information than bar codes. 
D)  All RFID tags are small and relatively inexpensive. 
E)  RFID requires time-consuming hand scanning.

Question 14

Which of the following is a main objective of customer relationship management applications focusing on downstream information flows?

Accepted Answer

A)  to track global spending on suppliers 
B)  to encourage the bullwhip effect 
C)  to develop demand forecasts 
D)  to portray a positive corporate image 
E)  to collaborate demand and production planning 
A)  to track global spending on suppliers 
B)  to encourage the bullwhip effect 
C)  to develop demand forecasts 
D)  to portray a positive corporate image 
E)  to collaborate demand and production planning

Question 15

Which of the following is a component of the operational CRM system?

Accepted Answer

A)  sales force automation 
B)  data warehouses 
C)  ERP systems 
D)  data mining and visualization 
E)  business intelligence 
A)  sales force automation 
B)  data warehouses 
C)  ERP systems 
D)  data mining and visualization 
E)  business intelligence

Question 16

________ refers to using multiple communication channels to support the communication preferences of users,such as the Web,the company's Facebook page,industry blogs,telephone,and so on.

Accepted Answer

A)  Business intelligence 
B)  Customer interaction center 
C)  Enterprise marketing management 
D)  Execution management 
E)  Sales force automation 
A)  Business intelligence 
B)  Customer interaction center 
C)  Enterprise marketing management 
D)  Execution management 
E)  Sales force automation

Question 17

Comptel,a world leader in computer hardware,differentiates itself from its competitors by providing excellent after-sales service.This implies that the competitive strategy used by Comptel would most likely focus on ________.

Accepted Answer

A)  supply chain analytics 
B)  supply chain visibility 
C)  supply chain effectiveness 
D)  supply network collaboration 
E)  supply chain efficiency 
A)  supply chain analytics 
B)  supply chain visibility 
C)  supply chain effectiveness 
D)  supply network collaboration 
E)  supply chain efficiency

Question 18

Collaborative customer relationship management enhances communication by understanding customer history and current needs.

Accepted Answer

A) True 
 B)False

Question 19

Rather than engaging in conversations with their customers,organizations need to start seeing customers as an audience.

Accepted Answer

A) True 
 B)False

Question 20

Supply chain efficiency is the extent to which a company's supply chain is focusing on maximizing customer service regardless of procurement,production,and transportation costs.

Accepted Answer

A) True 
 B)False

Inventory and safety stock planning ________.

________ tools help a company in the execution of the CRM strategy by improving the management of promotional campaigns.

Which of the following statements about an RFID active tag is true?

The key use of the manufacturing execution module of supply chain management is to ________.

Which of the following statements is true about XML?

One major problem affecting supply chains are ripple effects referred to as the ________.

Briefly describe the information flow element of a supply chain.

Supply chain execution ________.

The only drawback of XML is that it is not customizable.

The primary use of extranets in organizations is for managing their supply chains.

Supply chain management is primarily used to optimize business processes within the organization.

Which of the following statements is true about RFID systems?

Which of the following is a main objective of customer relationship management applications focusing on downstream information flows?

Which of the following is a component of the operational CRM system?

________ refers to using multiple communication channels to support the communication preferences of users,such as the Web,the company's Facebook page,industry blogs,telephone,and so on.

Comptel,a world leader in computer hardware,differentiates itself from its competitors by providing excellent after-sales service.This implies that the competitive strategy used by Comptel would most likely focus on ________.

Collaborative customer relationship management enhances communication by understanding customer history and current needs.

Rather than engaging in conversations with their customers,organizations need to start seeing customers as an audience.

Supply chain efficiency is the extent to which a company's supply chain is focusing on maximizing customer service regardless of procurement,production,and transportation costs.

Managing in the Digital World

Gaining Competitive Advantage Through Information Systems

Managing the Information Systems Infrastructure and Services

Enabling Business-to-Consumer Electronic Commerce

Enhancing Organizational Communication and Collaboration Using Social Media

Enhancing Business Intelligence Using Information Systems

Enhancing Business Processes Using Enterprise Information Systems

Developing and Acquiring Information Systems

Securing Information Systems

Foundations of Information Systems Infrastructure

Filters

Exam 8: Strengthening Business-to-Business Relationships via Supply Chain and Customer Relationship

Inventory and safety stock planning ________.

________ tools help a company in the execution of the CRM strategy by improving the management of promotional campaigns.

Which of the following statements about an RFID active tag is true?

The key use of the manufacturing execution module of supply chain management is to ________.

Which of the following statements is true about XML?

One major problem affecting supply chains are ripple effects referred to as the ________.

Briefly describe the information flow element of a supply chain.

Supply chain execution ________.

The only drawback of XML is that it is not customizable.

The primary use of extranets in organizations is for managing their supply chains.

Supply chain management is primarily used to optimize business processes within the organization.

Which of the following statements is true about RFID systems?

Which of the following is a main objective of customer relationship management applications focusing on downstream information flows?

Which of the following is a component of the operational CRM system?

________ refers to using multiple communication channels to support the communication preferences of users,such as the Web,the company's Facebook page,industry blogs,telephone,and so on.

Comptel,a world leader in computer hardware,differentiates itself from its competitors by providing excellent after-sales service.This implies that the competitive strategy used by Comptel would most likely focus on ________.

Collaborative customer relationship management enhances communication by understanding customer history and current needs.

Rather than engaging in conversations with their customers,organizations need to start seeing customers as an audience.

Supply chain efficiency is the extent to which a company's supply chain is focusing on maximizing customer service regardless of procurement,production,and transportation costs.

Managing in the Digital World

Gaining Competitive Advantage Through Information Systems

Managing the Information Systems Infrastructure and Services

Enabling Business-to-Consumer Electronic Commerce

Enhancing Organizational Communication and Collaboration Using Social Media

Enhancing Business Intelligence Using Information Systems

Enhancing Business Processes Using Enterprise Information Systems

Developing and Acquiring Information Systems

Securing Information Systems

Foundations of Information Systems Infrastructure

Filters