Exam 17: Refunds and Appeals
Exam 1: Introduction to Professional Billing and Coding Careers90 Questions
Exam 2: Understanding Managed Care: Insurance Plans92 Questions
Exam 3: Understanding Managed Care: Medical Contracts and Ethics91 Questions
Exam 4: Hipaa: Health Insurance Portability and Accountability Act of 199691 Questions
Exam 5: ICD-9-CM Medical Coding91 Questions
Exam 6: ICD-10-CM Medical Coding91 Questions
Exam 7: Introduction to Cpt and Place of Service Coding91 Questions
Exam 8: Coding Procedures and Services91 Questions
Exam 9: Hcpcs and Coding Compliance91 Questions
Exam 10: Auditing91 Questions
Exam 11: Physician Medical Billing91 Questions
Exam 12: Hospital Medical Billing90 Questions
Exam 13: Medicare Medical Billing89 Questions
Exam 14: Medicaid Medical Billing91 Questions
Exam 15: Tricare Medical Billing90 Questions
Exam 16: Explanation of Benefits and Payment Adjudication88 Questions
Exam 17: Refunds and Appeals91 Questions
Exam 18: Workers Compensation90 Questions
Exam 19: Electronic Medical Claims Processing91 Questions
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When rebilling using paper claims, the second submission should be clearly identified as a(n) __________ billing.
(Short Answer)
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(72)
The second level of Medicare appeals is a request for:
A)review by a qualified independent contractor.
B)redetermination by the carrier.
C)review by an administrative law judge.
D)review by the state insurance commissioner.
(Short Answer)
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Using the SOAP format, the patient's chief complaint and reason for the encounter as the patient told it to the doctor are:
A)subjective information.
B)objective information.
C)assessment information.
D)the plan.
(Short Answer)
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Under the Employee Retirement Income Security Act (ERISA), a carrier must respond to a claim that has been filed within 120 days.
(True/False)
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The second level of appeal for a Medicare claim is handled by __________ who process reconsiderations.
(Short Answer)
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List at least three reasons for contacting an insurance carrier to follow up on a claim.
(Essay)
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Approximately 50% of all claims are overturned on the first or second appeal.
(True/False)
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The law that protects the interests of beneficiaries enrolled in private employee benefit plans is known as:
A)Title XXI of the Social Security Act.
B)HIPAA.
C)ERISA.
D)FECA.
(Short Answer)
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(86)
The medical office specialist can learn about an insurance carrier's appeals process through:
A)an administrative manual.
B)newsletters from the carrier.
C)phone calls to the carrier.
D)all of the above.
(Short Answer)
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Church and government health benefit plans are NOT regulated by the Employee Retirement Income Security Act (ERISA).
(True/False)
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When appealing disallowances resulting from low maximum allowable fees, the medical office assistant should include information:
A)from the patient medical record.
B)about payment from other carriers for the reported service.
C)about the physician's financial situation
D)about why the patient cannot afford to pay more.
(Short Answer)
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An examination and verification of claims and supporting documentation submitted by a physician is known as a(n):
A)appeal.
B)audit.
C)reconsideration.
D)review.
(Short Answer)
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Subjective information in the medical record includes the history of the present illness (HPI).
(True/False)
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Some insurance carriers perceive automatic rebilling after 30 days to be aggressive and a:
A)requirement.
B)fraudulent practice.
C)sign of error on the part of the physician's office.
D)recommended practice.
(Short Answer)
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(74)
If a procedure is NOT documented in the medical record, it cannot be reported or billed.
(True/False)
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The number one reason that appeals of Medicare Part B claims are returned is for not:
A)filing within the specified time limit.
B)including a valid signature.
C)including necessary documentation.
D)having patient consent.
(Short Answer)
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To ensure timely payment, claim status must be __________ and follow-up done with the insurance carrier.
(Short Answer)
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Using the SOAP format, medication ordered for the patient is:
A)subjective information.
B)objective information.
C)part of the assessment.
D)part of the plan.
(Short Answer)
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A copy of an appeal letter sent to a carrier should also be sent to the patient.
(True/False)
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A patient's vital signs, height, and weight would be documented as subjective information in the medical record.
(True/False)
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