Exam 9: Writing Bad-News Messages

Shalene works for a hotel and needs to write a bad-news message to a group that has asked to use the hotel's conference space at a drastically reduced rate that wouldn't cover the expense of setting up the room and cleaning it after. In setting up her negative news, Shalene's goal is to

(Multiple Choice)

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Question 21

What strategies should one consider when faced with the situation of making a negative announcement?

(Essay)

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Question 22

Which of the following statements is true of using a strategic buffer in bad-news messages?

(Multiple Choice)

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Question 23

Your company manufactures riding lawn mowers. One of your customers, Marie, writes a claim, demanding a compensation for her faulty mower. On examining the faulty product, a service executive in your company discovers that someone dismantled the mower and attempted to fix it. Which of the following statements is the best way to phrase your refusal of Marie's claim for adjustment?

(Multiple Choice)

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Question 24

The direct approach could be a good choice for a bad-news message if you expect

(Multiple Choice)

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Question 25

Apologies in bad-news messages may have legal implications if they can be construed as admissions of guilt.

(True/False)

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Question 26

Which of the following is a good strategy to use when delivering bad-news messages?

(Multiple Choice)

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Question 27

Dexter needs to write a message refusing a request for the use of a company's garden space for a photo shoot. Which of the following is the best way to begin?

(Multiple Choice)

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Question 28

Which of the following best exemplifies the way a sentence should be structured when delivering negative news?

(Multiple Choice)

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Question 29

Which of the following would be the least effective closing for the refusal of a request?

(Multiple Choice)

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Question 30

Which of the following should be used to close an adjustment refusal message?

(Multiple Choice)

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Question 31

How should the closing in a refusal letter be worded?

(Essay)

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Question 32

Which of the following is the best strategy to set up negative news in an indirect order message?

(Multiple Choice)

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Question 33

Nils is asked to participate as a speaker at an official event, but he decides to write a message declining the request. Which of the following sentences should Nils use to end his message?

(Multiple Choice)

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Question 34

Opening a message directly with the news that you are refusing the reader's request builds goodwill.

(True/False)

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Question 35

The closing in a negative announcement should

(Multiple Choice)

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Question 36

Which of the following should be the first step when preparing a negative announcement?

(Multiple Choice)

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Question 37

When presenting bad news, you should avoid using

(Multiple Choice)

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Question 38

A preliminary explanation in a bad-news message does not cushion the shock of bad news.

(True/False)

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Question 39

Which of the following is true of writing messages following the general indirect plan?

(Multiple Choice)

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Question 40

Showing 21 - 40 of 75

Shalene works for a hotel and needs to write a bad-news message to a group that has asked to use the hotel's conference space at a drastically reduced rate that wouldn't cover the expense of setting up the room and cleaning it after. In setting up her negative news, Shalene's goal is to

What strategies should one consider when faced with the situation of making a negative announcement?

Which of the following statements is true of using a strategic buffer in bad-news messages?

The direct approach could be a good choice for a bad-news message if you expect

Apologies in bad-news messages may have legal implications if they can be construed as admissions of guilt.

Which of the following is a good strategy to use when delivering bad-news messages?

Dexter needs to write a message refusing a request for the use of a company's garden space for a photo shoot. Which of the following is the best way to begin?

Which of the following best exemplifies the way a sentence should be structured when delivering negative news?

Which of the following would be the least effective closing for the refusal of a request?

Which of the following should be used to close an adjustment refusal message?

How should the closing in a refusal letter be worded?

Which of the following is the best strategy to set up negative news in an indirect order message?

Nils is asked to participate as a speaker at an official event, but he decides to write a message declining the request. Which of the following sentences should Nils use to end his message?

Opening a message directly with the news that you are refusing the reader's request builds goodwill.

The closing in a negative announcement should

Which of the following should be the first step when preparing a negative announcement?

When presenting bad news, you should avoid using

A preliminary explanation in a bad-news message does not cushion the shock of bad news.

Which of the following is true of writing messages following the general indirect plan?

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

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