Exam 18: Performance Measurement to Support Business Strategy

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The concept of a balanced scorecard is to measure how well the organization is doing from the view of employees,suppliers,customers,business partners,and the community,as well as the shareholders.This is the basic idea behind the balanced scorecard.

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A balanced scorecard is basically a balance sheet prepared using nonfinancial measures.A balanced scorecard is more than multiple performance measures.

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In general,the use of multiple measures to evaluate performance is better than the use of a single performance measure.Single measures can only reflect a single characteristic while a manager's job is multi-faceted.

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The Alma Company collected the following information (in days): The Alma Company collected the following information (in days):   What is the manufacturing cycle time? What is the manufacturing cycle time?

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The Baxter Milling Co.has the following information for last year: The Baxter Milling Co.has the following information for last year:   The partial productivity for materials is: The partial productivity for materials is:

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The primary objective of benchmarking is to evaluate performance of an activity,operation,or organization relative to the performance by other companies.This is a basic definition of benchmarking.

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A business model attempts to minimize problems associated with:

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In general,performance measures-financial and nonfinancial-should relate to what managers at different levels control.Managers should be measured on what they can control.

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The ABC Manufacturing Company collected the following information (in days): The ABC Manufacturing Company collected the following information (in days):   What is the manufacturing cycle time? What is the manufacturing cycle time?

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In general,a balanced scorecard is used to evaluate an organization's performance using:

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Which of the following balanced scorecard perspectives focuses on employee development?

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Partial factor productivity is the ratio of the value of output to the value of all key inputs.This is total factor productivity.

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Which of the following represents value-added time in the manufacturing cycle?

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Benchmarks are used to evaluate the performance of an activity or operation relative to other organizations or other parts of one's own organization.Which of the following is not a guideline for using benchmarks to evaluate performance?

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Manufacturing cycle efficiency is computed by dividing process time by:

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One reason financial measures are used to evaluate performance is that they are easily quantifiable.Financial measures by definition are quantitative.

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The Lutsen Machining Co.has the following information for last year: The Lutsen Machining Co.has the following information for last year:   The partial productivity for labor is: The partial productivity for labor is:

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Functional performance measures differ from customer satisfaction performance measures in that they are used primarily to evaluate:

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Which of the following statements is (are)false regarding financial measures? (A)In general,the use of multiple measures to evaluate performance is better than the use of a single performance measure.(B)Managers evaluated using multiple measures will most likely act differently than managers evaluated using single measures.

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Scottso Enterprises has provided the following information for last year: Scottso Enterprises has provided the following information for last year:   The total factor productivity measure is: The total factor productivity measure is:

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