Question 1

Because of their efficiency,__________ are frequently used in work settings.

Accepted Answer

A) three-way communications 
B) two-way communications 
C) one-way communications 
D) group communications 
E) individual communications 
A) three-way communications 
B) two-way communications 
C) one-way communications 
D) group communications 
E) individual communications

Question 2

Communicating with someone through facial expressions,body posture,eye contact,and other physical gestures is referred to as non-audible communication.

Accepted Answer

A) True 
 B)False

Question 3

__________ tools are software that allow a user to view others' real-time availability status and readiness to communicate.

Accepted Answer

The answer of __________ tools are software that allow a...

Question 4

Feedback communicates how one feels about something another person has done or said.

Accepted Answer

A) True 
 B)False

Question 5

__________ is often accompanied by an unwillingness to understand alternative points of view and to take the values they represent seriously.

Accepted Answer

A) Ethnocentrism 
B) Proxemics 
C) Kinesics 
D) Internal affirmation 
E) Self importance 
A) Ethnocentrism 
B) Proxemics 
C) Kinesics 
D) Internal affirmation 
E) Self importance

Question 6

Fortunately,the choice of communication channel does not have an impact on the communication process.

Accepted Answer

A) True 
 B)False

Question 7

Information flows in organizations through both formal and informal channels of communication.

Accepted Answer

A) True 
 B)False

Question 8

Communication is the process of sending and receiving symbols with attached meanings.

Accepted Answer

A) True 
 B)False

Question 9

Software that allows users to view others' real-time availability and readiness to communicate is known as __________.

Accepted Answer

A) the 24/7 environment 
B) presence-aware tools 
C) electronic eavesdropping 
D) privacy tools 
E) flaming 
A) the 24/7 environment 
B) presence-aware tools 
C) electronic eavesdropping 
D) privacy tools 
E) flaming

Question 10

A problem in electronic communication today is controlling one's emotions.

Accepted Answer

A) True 
 B)False

Question 11

Briefly describe each of the following communication flows: downward,upward,and lateral.What does each type of flow accomplish in an organization?
Suggested

Accepted Answer

Downward communication follows the chain

Question 12

Upward communication keeps higher organizational levels informed about the organization's strategies and policies.

Accepted Answer

A) True 
 B)False

Question 13

Nonverbal communication can take place through the physical arrangement of space.

Accepted Answer

A) True 
 B)False

Question 14

Inside an organization,employees communicate across departmental levels through parallel communication.

Accepted Answer

A) True 
 B)False

Question 15

The process of translating an idea or thought into a message consisting of verbal,written,or nonverbal symbols,or some combination of them,is called decoding.

Accepted Answer

A) True 
 B)False

Question 16

Successful organizations value and promote effective communication across organizational boundaries but fortunately not at the interpersonal level.

Accepted Answer

A) True 
 B)False

Question 17

Nonverbal communication occurs by facial expressions,body position,eye contact,and other physical gestures.

Accepted Answer

A) True 
 B)False

Question 18

The ability to listen well is a distinct asset to anyone whose job involves a large proportion of their time spent communicating with other people.

Accepted Answer

A) True 
 B)False

Question 19

The flow of messages from lower to higher organizational levels is downward communication.

Accepted Answer

A) True 
 B)False

Question 20

The term __________ is sometimes used to describe rudeness in electronic communication.

Accepted Answer

A) flaming 
B) filtering 
C) selective perception 
D) noise 
E) presence 
A) flaming 
B) filtering 
C) selective perception 
D) noise 
E) presence

Because of their efficiency,__________ are frequently used in work settings.

Communicating with someone through facial expressions,body posture,eye contact,and other physical gestures is referred to as non-audible communication.

__________ tools are software that allow a user to view others' real-time availability status and readiness to communicate.

Feedback communicates how one feels about something another person has done or said.

__________ is often accompanied by an unwillingness to understand alternative points of view and to take the values they represent seriously.

Fortunately,the choice of communication channel does not have an impact on the communication process.

Information flows in organizations through both formal and informal channels of communication.

Communication is the process of sending and receiving symbols with attached meanings.

Software that allows users to view others' real-time availability and readiness to communicate is known as __________.

A problem in electronic communication today is controlling one's emotions.

Briefly describe each of the following communication flows: downward,upward,and lateral.What does each type of flow accomplish in an organization? Suggested

Upward communication keeps higher organizational levels informed about the organization's strategies and policies.

Nonverbal communication can take place through the physical arrangement of space.

Inside an organization,employees communicate across departmental levels through parallel communication.

The process of translating an idea or thought into a message consisting of verbal,written,or nonverbal symbols,or some combination of them,is called decoding.

Successful organizations value and promote effective communication across organizational boundaries but fortunately not at the interpersonal level.

Nonverbal communication occurs by facial expressions,body position,eye contact,and other physical gestures.

The ability to listen well is a distinct asset to anyone whose job involves a large proportion of their time spent communicating with other people.

The flow of messages from lower to higher organizational levels is downward communication.

The term __________ is sometimes used to describe rudeness in electronic communication.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 11: Communication and Collaboration

Because of their efficiency,__________ are frequently used in work settings.

Communicating with someone through facial expressions,body posture,eye contact,and other physical gestures is referred to as non-audible communication.

__________ tools are software that allow a user to view others' real-time availability status and readiness to communicate.

Feedback communicates how one feels about something another person has done or said.

__________ is often accompanied by an unwillingness to understand alternative points of view and to take the values they represent seriously.

Fortunately,the choice of communication channel does not have an impact on the communication process.

Information flows in organizations through both formal and informal channels of communication.

Communication is the process of sending and receiving symbols with attached meanings.

Software that allows users to view others' real-time availability and readiness to communicate is known as __________.

A problem in electronic communication today is controlling one's emotions.

Briefly describe each of the following communication flows: downward,upward,and lateral.What does each type of flow accomplish in an organization? Suggested

Upward communication keeps higher organizational levels informed about the organization's strategies and policies.

Nonverbal communication can take place through the physical arrangement of space.

Inside an organization,employees communicate across departmental levels through parallel communication.

The process of translating an idea or thought into a message consisting of verbal,written,or nonverbal symbols,or some combination of them,is called decoding.

Successful organizations value and promote effective communication across organizational boundaries but fortunately not at the interpersonal level.

Nonverbal communication occurs by facial expressions,body position,eye contact,and other physical gestures.

The ability to listen well is a distinct asset to anyone whose job involves a large proportion of their time spent communicating with other people.

The flow of messages from lower to higher organizational levels is downward communication.

The term __________ is sometimes used to describe rudeness in electronic communication.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Teamwork and Team Performance

Decision-Making and Creativity

Conflict and Negotiation

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters