Question 1

In performing usability testing, why is it a bad idea to use your own company's employees as test participants?

Accepted Answer

These employees might know mor

Question 2

One principle of usability testing is that it permeates product development. What does that mean?

Accepted Answer

A)  Designers and managers know that if a product fails the usability test given right before product launch, they will not be paid. 
B)  Once a product is permanently on the market, you no longer need to test it. 
C)  Conduct testing on prototypes, then conduct evaluations on final drafts. 
D)  You conduct testing in all stages of a product's development, not only at the end. 
A)  Designers and managers know that if a product fails the usability test given right before product launch, they will not be paid. 
B)  Once a product is permanently on the market, you no longer need to test it. 
C)  Conduct testing on prototypes, then conduct evaluations on final drafts. 
D)  You conduct testing in all stages of a product's development, not only at the end.

Question 3

Reviewing a document or website is the same thing as testing it.

Accepted Answer

A) True 
 B)False

Question 4

What are the three main principles of usability testing?

Accepted Answer

A)  Usability testing permeates product development. 
B)  Usability testing involves studying real users as they use a product. 
C)  Usability testing replaces quality assurance testing. 
D)  Usability testing involves setting measurable goals and determining whether a product meets them. 
E)  Usability testing is essential for every document. 
A)  Usability testing permeates product development. 
B)  Usability testing involves studying real users as they use a product. 
C)  Usability testing replaces quality assurance testing. 
D)  Usability testing involves setting measurable goals and determining whether a product meets them. 
E)  Usability testing is essential for every document.

Question 5

Which of the following does NOT involve legal and ethical issues?

Accepted Answer

A)  collecting informed consent from usability-test participants 
B)  managing data collected in a usability test 
C)  proofreading 
D)  managing data collected in focus groups 
A)  collecting informed consent from usability-test participants 
B)  managing data collected in a usability test 
C)  proofreading 
D)  managing data collected in focus groups

Question 6

Which of the following is NOT a technique for conducting usability evaluations?

Accepted Answer

A)  surveying or interviewing users 
B)  conducting focus groups 
C)  crafting a persona of a subject-matter expert 
D)  using a commercial usability service 
A)  surveying or interviewing users 
B)  conducting focus groups 
C)  crafting a persona of a subject-matter expert 
D)  using a commercial usability service

Question 7

A heuristic evaluation is usually performed by focus groups.

Accepted Answer

A) True 
 B)False

Question 8

what does it mean to evaluate a draft?

Accepted Answer

Evaluating refers to having ot

Question 9

What kinds of questions should a test administrator ask of a usability test participant who is unable to complete a task?

Accepted Answer

A)  closed questions 
B)  demographic questions 
C)  biased questions 
D)  leading questions 
A)  closed questions 
B)  demographic questions 
C)  biased questions 
D)  leading questions

Question 10

What is an SME?

Accepted Answer

An SME is

Question 11

The three phases of usability testing are revising, editing, and proofreading.

Accepted Answer

A) True 
 B)False

Question 12

One factor affecting your decision about whether to review, evaluate, or test a document is that document's relative importance. What are two other factors?

Accepted Answer

A)  subjective satisfaction 
B)  time 
C)  money 
D)  whether the document or website is written in English 
A)  subjective satisfaction 
B)  time 
C)  money 
D)  whether the document or website is written in English

Question 13

You work for a company that makes high-volume photocopiers for use in business settings. Your team is going to test the usability of the new repair manual for the company's Series 400 photocopier system. You are helping to write the test materials. Which of the following is an effective task to ask a user of the Series 400 repair manual to complete?

Accepted Answer

A)  Find "toner replacement" in the index. 
B)  Find the instructions for toner replacement. 
C)  Follow the instructions for toner replacement to replace the toner in this Series 400 copier. 
D)  Find every chapter that refers to "toner replacement." 
A)  Find "toner replacement" in the index. 
B)  Find the instructions for toner replacement. 
C)  Follow the instructions for toner replacement to replace the toner in this Series 400 copier. 
D)  Find every chapter that refers to "toner replacement."

Question 14

During which phase of usability testing is it important to tabulate the information?

Accepted Answer

A)  in the first phase, preparing 
B)  in the last phase, interpreting and reporting 
C)  in the middle phase, testing 
D)  after the final phase 
A)  in the first phase, preparing 
B)  in the last phase, interpreting and reporting 
C)  in the middle phase, testing 
D)  after the final phase

Question 15

Usability testing is the process of performing experiments to determine that a product functions at a minimally acceptable level before the manufacturer devotes time, money, and other resources to creating documentation for the product.

Accepted Answer

A) True 
 B)False

Question 16

Why is it important to conduct a usability test with a team as opposed to a single usability specialist?

Accepted Answer

A)  Usability testing involves a lot of work. 
B)  Usability testing involves watching for small details that are revealed very quickly during testing. 
C)  A well-rounded team can develop more effective test materials than a single person can. 
D)  All responses are correct. 
A)  Usability testing involves a lot of work. 
B)  Usability testing involves watching for small details that are revealed very quickly during testing. 
C)  A well-rounded team can develop more effective test materials than a single person can. 
D)  All responses are correct.

Question 17

what is a prototype?

Accepted Answer

A prototype is a model that is

Question 18

You are a technical writer for a company that makes electrical control devices such as thermostats. You have just finished writing a draft of a document to be used by electricians who install your company's devices and by homeowners who purchase them. Now your supervisor has decided that the company should publish one document for electricians and a separate one for homeowners. What is the name of the process you will engage in when you look at your document to determine how to change it in light of the decision to make two separate documents?

Accepted Answer

The answer of You are a technical writer for a...

Question 19

Your company makes cell phones that are sold around the world. You have carried out several focus groups of users in China, with the help of an excellent interpreter. Unfortunately, although you are good at conducting focus groups, these focus groups have not yielded as much useful information as you had hoped. What might be the problem?

Accepted Answer

Because you are not from the s

Question 20

which type of person is NOT typically involved in a usability evaluation?

Accepted Answer

A)  subject-matter expert (SM
E)  
B)  user of the item being evaluated 
C)  informed-consent coordinator 
D)  usability expert 
A)  subject-matter expert (SM
E)  
B)  user of the item being evaluated 
C)  informed-consent coordinator 
D)  usability expert

In performing usability testing, why is it a bad idea to use your own company's employees as test participants?

One principle of usability testing is that it permeates product development. What does that mean?

Reviewing a document or website is the same thing as testing it.

What are the three main principles of usability testing?

Which of the following does NOT involve legal and ethical issues?

Which of the following is NOT a technique for conducting usability evaluations?

A heuristic evaluation is usually performed by focus groups.

what does it mean to evaluate a draft?

What kinds of questions should a test administrator ask of a usability test participant who is unable to complete a task?

What is an SME?

The three phases of usability testing are revising, editing, and proofreading.

One factor affecting your decision about whether to review, evaluate, or test a document is that document's relative importance. What are two other factors?

During which phase of usability testing is it important to tabulate the information?

Usability testing is the process of performing experiments to determine that a product functions at a minimally acceptable level before the manufacturer devotes time, money, and other resources to creating documentation for the product.

Why is it important to conduct a usability test with a team as opposed to a single usability specialist?

what is a prototype?

which type of person is NOT typically involved in a usability evaluation?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters

Exam 13: Reviewing, Evaluating, and Testing Documents and Web Sites

In performing usability testing, why is it a bad idea to use your own company's employees as test participants?

One principle of usability testing is that it permeates product development. What does that mean?

Reviewing a document or website is the same thing as testing it.

What are the three main principles of usability testing?

Which of the following does NOT involve legal and ethical issues?

Which of the following is NOT a technique for conducting usability evaluations?

A heuristic evaluation is usually performed by focus groups.

what does it mean to evaluate a draft?

What kinds of questions should a test administrator ask of a usability test participant who is unable to complete a task?

What is an SME?

The three phases of usability testing are revising, editing, and proofreading.

One factor affecting your decision about whether to review, evaluate, or test a document is that document's relative importance. What are two other factors?

During which phase of usability testing is it important to tabulate the information?

Usability testing is the process of performing experiments to determine that a product functions at a minimally acceptable level before the manufacturer devotes time, money, and other resources to creating documentation for the product.

Why is it important to conduct a usability test with a team as opposed to a single usability specialist?

what is a prototype?

which type of person is NOT typically involved in a usability evaluation?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters