Question 1

How might a business letter to someone from a very different culture differ from a business letter to someone from your own culture?

Accepted Answer

A)  in the salutation 
B)  in the tone 
C)  in the level of specificity of the information 
D)  All responses are correct. 
A)  in the salutation 
B)  in the tone 
C)  in the level of specificity of the information 
D)  All responses are correct.

Question 2

What types of incidents and developments related to your organization should be the subject of posts on a company-sponsored microblog?

Accepted Answer

Incidents and develo

Question 3

Chapter 14 describes two common letter formats. One is modified block. What is the other format described in the chapter?

Accepted Answer

The answer of Chapter 14 describes two common letter formats....

Question 4

What does it mean to "link generously" when posting to a microblog at work?

Accepted Answer

A)  Post links to websites and articles that are relevant to a subject you are discussing online. 
B)  Post links to as many online articles about your company as possible. 
C)  Post links for opportunities to give to charities. 
D)  Post links to a competitor's website after each link to your own company's information. 
A)  Post links to websites and articles that are relevant to a subject you are discussing online. 
B)  Post links to as many online articles about your company as possible. 
C)  Post links for opportunities to give to charities. 
D)  Post links to a competitor's website after each link to your own company's information.

Question 5

which of the following is NOT a guideline for effective on-the-job microblogging?

Accepted Answer

A)  Sound like a person. 
B)  Apologize when you make a mistake. 
C)  Regard your followers as a market for your company's products and services. 
D)  Learn the technology. 
A)  Sound like a person. 
B)  Apologize when you make a mistake. 
C)  Regard your followers as a market for your company's products and services. 
D)  Learn the technology.

Question 6

In what situation should you use an attention line in a letter?

Accepted Answer

A)  You hope your letter will attract the reader's attention. 
B)  You want to convey a sense of urgency. 
C)  You do not know the name of a specific person at the company you are writing to, so you do not know who will read the letter. 
D)  You want to identify the subject of your letter. 
A)  You hope your letter will attract the reader's attention. 
B)  You want to convey a sense of urgency. 
C)  You do not know the name of a specific person at the company you are writing to, so you do not know who will read the letter. 
D)  You want to identify the subject of your letter.

Question 7

A writing team regularly uses email to coordinate projects and to maintain a friendly, collaborative work environment. Which of the flaws listed below does the following email exhibit? To: Documentation Department Subject: Status of Trace Instrument's Consulting Project > It would be nice to know the status of the Trace project so I can > plan my summer hours with some accuracy. I understand that the uncertainty with the Trace Instrument's project is causing some scheduling nightmares. I want to briefly update you. The project smaller than we first thought. Initially it seemed like a cast of thousands would be involved. However, the company will pay for only three of us. Steve, Ming, and Stacy will work on the project. While you may be disappointed, I'm sure some "cost overruns" by the team will teach Trace Instruments a lesson I have your name and will contract you if the project grows. Wilma Vogel

Accepted Answer

A)  The writer failed to proofread the message before sending. 
B)  The writer failed to understand the permanent nature of email messages. 
C)  The writer wasted bandwidth by quoting an earlier message. 
D)  The writer flamed the writer of an earlier message. 
A)  The writer failed to proofread the message before sending. 
B)  The writer failed to understand the permanent nature of email messages. 
C)  The writer wasted bandwidth by quoting an earlier message. 
D)  The writer flamed the writer of an earlier message.

Question 8

Chapter 14 states two reasons language errors in correspondence are unprofessional. One is that they suggest a lack of respect for your reader and for yourself. What is the other reason?

Accepted Answer

They cause your read

Question 9

Which of the following statements is true?

Accepted Answer

A)  Clichés make your writing shorter and more efficient. 
B)  Clichés are a good way to write with the "you attitude." 
C)  Clichés give your writing a stilted tone. 
D)  Clichés give your writing a contemporary touch. 
A)  Clichés make your writing shorter and more efficient. 
B)  Clichés are a good way to write with the "you attitude." 
C)  Clichés give your writing a stilted tone. 
D)  Clichés give your writing a contemporary touch.

Question 10

Email is usually archived digitally (backed up in some way).

Accepted Answer

A) True 
 B)False

Question 11

What do you call a letter in which you respond to a claim and tell the author how you plan to handle the situation described in the letter?

Accepted Answer

The answer of What do you call a letter in...

Question 12

Chapter 14 offers several guidelines for writing inquiry letters. One is to explain who you are and why you are writing. What is another guideline?

Accepted Answer

The other guidelines are to make your qu

Question 13

Which of the following is NOT a means of adhering to netiquette guidelines?

Accepted Answer

A)  Avoid dispensing harsh criticism. 
B)  Take a friendly, casual tone. 
C)  Keep messages brief. 
D)  Avoid forwarding a message to online forums without obtaining the writer's permission. 
A)  Avoid dispensing harsh criticism. 
B)  Take a friendly, casual tone. 
C)  Keep messages brief. 
D)  Avoid forwarding a message to online forums without obtaining the writer's permission.

Question 14

which of the correspondence types below is generally considered the least formal?

Accepted Answer

A)  letters 
B)  email 
C)  memos 
D)  microblogs 
A)  letters 
B)  email 
C)  memos 
D)  microblogs

Question 15

Chapter 14 describes two common letter formats. One is modified block. What is the other format?

Accepted Answer

A)  full block style 
B)  modified block with enhanced formatting 
C)  simplified block 
D)  full-justified block 
A)  full block style 
B)  modified block with enhanced formatting 
C)  simplified block 
D)  full-justified block

Question 16

You are writing a research paper on the hydrological impacts of hydraulic fracturing, or fracking, on groundwater in your state. In your research, you have found that a professor at a university in another state, Dr. Thomas Henry Wright, has conducted similar research. You decide to write an inquiry letter to ask him some questions. Which salutation is most appropriate for your letter?

Accepted Answer

A)  Dear Tom: 
B)  Dear Thomas Henry Wright: 
C)  Dear Dr. Wright: 
D)  Dear Professor: 
A)  Dear Tom: 
B)  Dear Thomas Henry Wright: 
C)  Dear Dr. Wright: 
D)  Dear Professor:

Question 17

Which of the following can be an unintended consequence of posting an informal social-media message?

Accepted Answer

A)  trading multiple public insults after starting an online "flame war" 
B)  embarrassing the company 
C)  making a hasty, bold statement about your company that later turns out to be untrue 
D)  All responses are correct. 
A)  trading multiple public insults after starting an online "flame war" 
B)  embarrassing the company 
C)  making a hasty, bold statement about your company that later turns out to be untrue 
D)  All responses are correct.

Question 18

In a bad-news adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with you again.

Accepted Answer

A) True 
 B)False

Question 19

Provide an example of a salutation.

Accepted Answer

Answers will vary. The traditi

Question 20

Your company intends to open a new office on the other side of the country. The goal is to expand the company's operations and move into some newer, more exclusive markets. This is a major step for the company, and you want your shareholders to be impressed. Which type of correspondence should you use to communicate with your shareholders?

Accepted Answer

A)  memo 
B)  letter 
C)  email 
D)  microblog post 
A)  memo 
B)  letter 
C)  email 
D)  microblog post

How might a business letter to someone from a very different culture differ from a business letter to someone from your own culture?

What types of incidents and developments related to your organization should be the subject of posts on a company-sponsored microblog?

Chapter 14 describes two common letter formats. One is modified block. What is the other format described in the chapter?

What does it mean to "link generously" when posting to a microblog at work?

which of the following is NOT a guideline for effective on-the-job microblogging?

In what situation should you use an attention line in a letter?

Chapter 14 states two reasons language errors in correspondence are unprofessional. One is that they suggest a lack of respect for your reader and for yourself. What is the other reason?

Which of the following statements is true?

Email is usually archived digitally (backed up in some way).

What do you call a letter in which you respond to a claim and tell the author how you plan to handle the situation described in the letter?

Chapter 14 offers several guidelines for writing inquiry letters. One is to explain who you are and why you are writing. What is another guideline?

Which of the following is NOT a means of adhering to netiquette guidelines?

which of the correspondence types below is generally considered the least formal?

Chapter 14 describes two common letter formats. One is modified block. What is the other format?

Which of the following can be an unintended consequence of posting an informal social-media message?

In a bad-news adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with you again.

Provide an example of a salutation.

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Reviewing, Evaluating, and Testing Documents and Web Sites

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters

Exam 14: Writing Correspondence

How might a business letter to someone from a very different culture differ from a business letter to someone from your own culture?

What types of incidents and developments related to your organization should be the subject of posts on a company-sponsored microblog?

Chapter 14 describes two common letter formats. One is modified block. What is the other format described in the chapter?

What does it mean to "link generously" when posting to a microblog at work?

which of the following is NOT a guideline for effective on-the-job microblogging?

In what situation should you use an attention line in a letter?

Chapter 14 states two reasons language errors in correspondence are unprofessional. One is that they suggest a lack of respect for your reader and for yourself. What is the other reason?

Which of the following statements is true?

Email is usually archived digitally (backed up in some way).

What do you call a letter in which you respond to a claim and tell the author how you plan to handle the situation described in the letter?

Chapter 14 offers several guidelines for writing inquiry letters. One is to explain who you are and why you are writing. What is another guideline?

Which of the following is NOT a means of adhering to netiquette guidelines?

which of the correspondence types below is generally considered the least formal?

Chapter 14 describes two common letter formats. One is modified block. What is the other format?

Which of the following can be an unintended consequence of posting an informal social-media message?

In a bad-news adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with you again.

Provide an example of a salutation.

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Reviewing, Evaluating, and Testing Documents and Web Sites

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters