Exam 14: Writing Correspondence

Chapter 14 states two reasons language errors in correspondence are unprofessional. One is that they suggest a lack of respect for your reader and for yourself. What is the other reason?

Generally speaking, the netiquette guidelines that apply to microblog posts do not apply to email.

A salutation is a greeting at the beginning of a letter, traditionally consisting of the word "Dear," the reader's courtesy title and last name, and a colon.

Which of the following can be an unintended consequence of posting an informal social-media message?

You are one of four people on a search committee interviewing candidates for a marketing manager position in your department. The Human Resources (HR) department has asked each person on the committee to provide feedback after every interview. The candidate you interviewed this afternoon, Mr. Zoolander, did not seem at ease, and you were disappointed in several of his responses to questions. Which passage would be best to include in your email to the HR department?

Provide an example of a letter cliché.

Chapter 14 describes two common letter formats. One is modified block. What is the other format?

Which of the following best defines writing that projects the "you attitude"?

In what situation should you use an attention line in a letter?

A small manufacturer of computer games discovers an error in the instructions shipped with the latest product. A writer at the company has been asked to write a letter to recent purchasers of the product explaining the correct information and apologizing for the mistake. Which of the following elements would NOT appropriately be included in this letter?

it is inappropriate to use headings in informal documents such as memos or email.

three elements are always found at the top of the second and subsequent pages of a memo. One is the page number. What are the other two?

How might a business letter to someone from a very different culture differ from a business letter to someone from your own culture?

What do you call a letter in which you respond to a claim and tell the author how you plan to handle the situation described in the letter?

three elements are nearly always found at the top of the second and subsequent pages of a memo. One is the page number. What are the other two elements?

which of the following is NOT a guideline for effective on-the-job microblogging?

Which of the following statements is true?

In a bad-news adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with you again.

Why is it important to communicate honestly, no matter what type of document you create?

What is flaming?