Question 1

three elements are nearly always found at the top of the second and subsequent pages of a memo. One is the page number. What are the other two elements?

Accepted Answer

The other two elemen

Question 2

You are writing a research paper on the hydrological impacts of hydraulic fracturing, or fracking, on groundwater in your state. In your research, you have found that a professor at a university in another state, Dr. Thomas Henry Wright, has conducted similar research. You decide to write an inquiry letter to ask him some questions. Which salutation is most appropriate for your letter?

Accepted Answer

A)  Dear Tom: 
B)  Dear Thomas Henry Wright: 
C)  Dear Dr. Wright: 
D)  Dear Professor: 
A)  Dear Tom: 
B)  Dear Thomas Henry Wright: 
C)  Dear Dr. Wright: 
D)  Dear Professor:

Question 3

Which of the following is NOT a means of adhering to netiquette guidelines?

Accepted Answer

A)  Avoid dispensing harsh criticism. 
B)  Take a friendly, casual tone. 
C)  Keep messages brief. 
D)  Avoid forwarding a message to online forums without obtaining the writer's permission. 
A)  Avoid dispensing harsh criticism. 
B)  Take a friendly, casual tone. 
C)  Keep messages brief. 
D)  Avoid forwarding a message to online forums without obtaining the writer's permission.

Question 4

Generally speaking, the netiquette guidelines that apply to emails do not apply to microblog posts.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following best defines writing that projects the "you attitude"?

Accepted Answer

A)  writing that clearly sets the responsibility for a problem on the reader 
B)  writing that adopts the reader's point of view and has content, structure, and tone adjusted to meet his or her needs 
C)  writing that conveys defensiveness and self-protection 
D)  writing that addresses the reader as "you" 
A)  writing that clearly sets the responsibility for a problem on the reader 
B)  writing that adopts the reader's point of view and has content, structure, and tone adjusted to meet his or her needs 
C)  writing that conveys defensiveness and self-protection 
D)  writing that addresses the reader as "you"

Question 6

Email is usually archived digitally (stored permanently).

Accepted Answer

A) True 
 B)False

Question 7

If you are writing a letter using company stationery, which piece of information is most likely to be provided so that you do not have to type it?

Accepted Answer

A)  the date 
B)  the inside address 
C)  the return address 
D)  the attention line 
A)  the date 
B)  the inside address 
C)  the return address 
D)  the attention line

Question 8

Provide an example of a salutation.

Accepted Answer

Answers will vary. The traditi

Question 9

Your company intends to open a new office on the other side of the country. The goal is to expand the company's operations and move into some new and more exclusive markets. This is a major step for the company, and you want your shareholders to be impressed. Which type of correspondence should you use to communicate with your shareholders?

Accepted Answer

A)  memo 
B)  letter 
C)  email 
D)  microblog post 
A)  memo 
B)  letter 
C)  email 
D)  microblog post

Question 10

in which type of letter is flattering the recipient appropriate?

Accepted Answer

A)  an inquiry letter 
B)  a claim letter 
C)  a "good news" adjustment letter 
D)  a "bad news" adjustment letter 
A)  an inquiry letter 
B)  a claim letter 
C)  a "good news" adjustment letter 
D)  a "bad news" adjustment letter

Question 11

which of the following is NOT a guideline for effective on-the-job microblogging?

Accepted Answer

A)  Sound like a person. 
B)  Apologize when you make a mistake. 
C)  Regard your followers as a market for your company's products and services. 
D)  Learn the technology. 
A)  Sound like a person. 
B)  Apologize when you make a mistake. 
C)  Regard your followers as a market for your company's products and services. 
D)  Learn the technology.

Question 12

Provide an example of a correspondence cliché.

Accepted Answer

Answers will vary. "As per you

Question 13

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?

Accepted Answer

A)  memo 
B)  email 
C)  letter 
D)  fax 
A)  memo 
B)  email 
C)  letter 
D)  fax

Question 14

In what situation should you use an attention line in a letter?

Accepted Answer

A)  You hope your letter will attract the reader's attention. 
B)  You want to convey a sense of urgency. 
C)  You do not know the name of a specific person at the company you are writing to, but you want whoever holds a particular position to read the letter. 
D)  You want to identify the subject of your letter. 
A)  You hope your letter will attract the reader's attention. 
B)  You want to convey a sense of urgency. 
C)  You do not know the name of a specific person at the company you are writing to, but you want whoever holds a particular position to read the letter. 
D)  You want to identify the subject of your letter.

Question 15

How might a business letter to someone from a very different culture differ from a business letter to someone from your own culture?

Accepted Answer

A)  in the salutation 
B)  in the tone 
C)  in the level of specificity of the information 
D)  All responses are correct. 
A)  in the salutation 
B)  in the tone 
C)  in the level of specificity of the information 
D)  All responses are correct.

Question 16

Chapter 9 offers several guidelines for writing inquiry letters. One is to explain who you are and why you are writing. What is another guideline?

Accepted Answer

The other guidelines are to make your qu

Question 17

In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.

Accepted Answer

A) True 
 B)False

Question 18

One disadvantage of correspondence clichés is that they can be hard to understand.

Accepted Answer

A) True 
 B)False

Question 19

Twitter tweets and Facebook posts can be forms of business correspondence.

Accepted Answer

A) True 
 B)False

Question 20

What is flaming?

Accepted Answer

To flame is to scorch a reader

three elements are nearly always found at the top of the second and subsequent pages of a memo. One is the page number. What are the other two elements?

Which of the following is NOT a means of adhering to netiquette guidelines?

Generally speaking, the netiquette guidelines that apply to emails do not apply to microblog posts.

Which of the following best defines writing that projects the "you attitude"?

Email is usually archived digitally (stored permanently).

If you are writing a letter using company stationery, which piece of information is most likely to be provided so that you do not have to type it?

Provide an example of a salutation.

in which type of letter is flattering the recipient appropriate?

which of the following is NOT a guideline for effective on-the-job microblogging?

Provide an example of a correspondence cliché.

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?

In what situation should you use an attention line in a letter?

How might a business letter to someone from a very different culture differ from a business letter to someone from your own culture?

Chapter 9 offers several guidelines for writing inquiry letters. One is to explain who you are and why you are writing. What is another guideline?

In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.

One disadvantage of correspondence clichés is that they can be hard to understand.

Twitter tweets and Facebook posts can be forms of business correspondence.

What is flaming?

Introduction to Technical Communication

Introduction to Technical Communication

Understanding Ethical and Legal Obligations

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Writing for Your Readers

Designing Print and Online Documents

Creating Graphics

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Definitions, Descriptions, and Instructions

Filters

Exam 9: Writing Correspondence

three elements are nearly always found at the top of the second and subsequent pages of a memo. One is the page number. What are the other two elements?

Which of the following is NOT a means of adhering to netiquette guidelines?

Generally speaking, the netiquette guidelines that apply to emails do not apply to microblog posts.

Which of the following best defines writing that projects the "you attitude"?

Email is usually archived digitally (stored permanently).

If you are writing a letter using company stationery, which piece of information is most likely to be provided so that you do not have to type it?

Provide an example of a salutation.

in which type of letter is flattering the recipient appropriate?

which of the following is NOT a guideline for effective on-the-job microblogging?

Provide an example of a correspondence cliché.

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?

In what situation should you use an attention line in a letter?

How might a business letter to someone from a very different culture differ from a business letter to someone from your own culture?

Chapter 9 offers several guidelines for writing inquiry letters. One is to explain who you are and why you are writing. What is another guideline?

In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.

One disadvantage of correspondence clichés is that they can be hard to understand.

Twitter tweets and Facebook posts can be forms of business correspondence.

What is flaming?

Introduction to Technical Communication

Introduction to Technical Communication

Understanding Ethical and Legal Obligations

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Writing for Your Readers

Designing Print and Online Documents

Creating Graphics

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Definitions, Descriptions, and Instructions

Filters