Exam 9: Writing Correspondence

Chapter 9 states two reasons language errors in correspondence are unprofessional. One is that they suggest a lack of respect for your reader and for yourself. What is the other reason?

What does the notation cc stand for in a letter, memo, or email?

When it appears in a letter, memo, or email, what does the symbol c stand for?

What does the term bandwidth refer to in Chapter 9?

What does it mean to "link generously" when posting to a microblog at work?

You are one of four people on a search committee interviewing candidates for a marketing manager position in your department. The Human Resources (HR) department has asked each person on the committee to provide feedback after every interview. The candidate you interviewed this afternoon, Mr. Zoolander, did not seem at ease, and you were disappointed in several of his responses to questions. Which passage would be best to include in your email to the HR department?

What do you call a letter in which you respond to a claim and tell the customer how you plan to handle the situation described in the letter?

The terms letter and memo are interchangeable.

Which of these sentences best avoids clichés?

Why is it important to communicate honestly, no matter what type of document you create?

it is inappropriate to use headings in memos.

What level of formality should be used in workplace correspondence with digital applications such as email and microblogs?

Which of the following statements is true?

The number following an enclosure notation at the bottom of a letter indicates the number of sheets of paper enclosed with the letter.

A writing team regularly uses email to coordinate projects and to maintain a friendly, collaborative work environment. Which of the flaws listed below does the following email exhibit? To: Documentation Department Subject: Status of Trace Instrument's Consulting Project <snip> > It would be nice to know the status of the Trace project so I can > plan my summer hours with some accuracy. <snip> I understand that the uncertainty with the Trace Instrument's project is causing some scheduling nightmares. I want to briefly update you. The project smaller than we first thought. Initially it seemed like a cast of thousands would be involved. However, the company will pay for only three of us. Steve, Ming, and Stacy will work on the project. While you may be disappointed, I'm sure some "cost overruns" by the team will teach Trace Instruments a lesson I have your name and will contract you if the project grows. Wilma Vogel

A salutation is a greeting at the beginning of a letter, traditionally consisting of "Dear," the reader's courtesy title and last name, and a colon.

three elements are always found at the top of the second and subsequent pages of a memo. One is the page number. What are the other two?

In a "bad news" adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with your company again.

what is one reason to avoid using clichés in correspondence?

What types of incidents and developments related to your organization should be the subject of posts on a company-sponsored microblog?