Question 1

The caring-civility link is best exemplified by which of the following?

Accepted Answer

A) Helping in disasters in foreign countries 
B) Conducting scholarly research into overcoming health-care disparities 
C) Accepting criticisms from physicians even though unjustified 
D) Making nursing assignments based on clients' needs and nurses' skills 
A) Helping in disasters in foreign countries 
B) Conducting scholarly research into overcoming health-care disparities 
C) Accepting criticisms from physicians even though unjustified 
D) Making nursing assignments based on clients' needs and nurses' skills B

Question 2

What is an example of horizontal violence?

Accepted Answer

A) A student talking back to an instructor in the classroom 
B) Posting false and derogatory information on YouTube about a fellow student 
C) Faculty assigning additional homework when students fall asleep during class 
D) Keying the cars of faculty who are unreasonable and unfair 
A) A student talking back to an instructor in the classroom 
B) Posting false and derogatory information on YouTube about a fellow student 
C) Faculty assigning additional homework when students fall asleep during class 
D) Keying the cars of faculty who are unreasonable and unfair B

Question 3

Identify the characteristic that would commonly be found in an individual recognized as a "violator/tormentor."

Accepted Answer

A) Self-absorption and negative attitudes 
B) High self-esteem and rigid behavior 
C) Positive attitudes and codependence 
D) High energy levels and manipulative behavior 
A) Self-absorption and negative attitudes 
B) High self-esteem and rigid behavior 
C) Positive attitudes and codependence 
D) High energy levels and manipulative behavior A

Question 4

How does transformational leadership (TL) aid in reversing incivility in the work or school environment?

Accepted Answer

A) Nurse leaders learn how to develop plans to deal with incivility when it occurs. 
B) It acts as a lens through which leaders can reflect and change inequalities. 
C) It creates a more open channel of communication from workers to leaders. 
D) It maintains the status quo so that the environment is more predictable, thereby reducing workers' stress levels. 
A) Nurse leaders learn how to develop plans to deal with incivility when it occurs. 
B) It acts as a lens through which leaders can reflect and change inequalities. 
C) It creates a more open channel of communication from workers to leaders. 
D) It maintains the status quo so that the environment is more predictable, thereby reducing workers' stress levels.

Question 5

Why are interpersonal bonds important in establishing an environment of civility?

Accepted Answer

A) They provide individuals with a feeling that they have a duty to each other 
B) Individuals are less likely to demonstrate incivility to others they know well 
C) A close family atmosphere always enhances civility 
D) People are more likely to overlook individuals' imperfections 
A) They provide individuals with a feeling that they have a duty to each other 
B) Individuals are less likely to demonstrate incivility to others they know well 
C) A close family atmosphere always enhances civility 
D) People are more likely to overlook individuals' imperfections

Question 6

What has been identified as a key element to effective education of nursing students?

Accepted Answer

A) A feeling of personal safety in the classroom setting 
B) Low stress levels produced by decreased work assignments 
C) Permitting students to use cell phones during classes 
D) High-quality interpersonal relationships between students and teachers 
A) A feeling of personal safety in the classroom setting 
B) Low stress levels produced by decreased work assignments 
C) Permitting students to use cell phones during classes 
D) High-quality interpersonal relationships between students and teachers

Question 7

What is the underlying principle upon which all definitions of civility are built?

Accepted Answer

A) Good manners 
B) The Civil Rights Act of 1964 
C) Recognizing the importance of all human beings 
D) The fight against injustice and oppression 
A) Good manners 
B) The Civil Rights Act of 1964 
C) Recognizing the importance of all human beings 
D) The fight against injustice and oppression

Question 8

What action would contribute most in preventing experienced nurses from "eating their young"?

Accepted Answer

A) Punishing experienced nurses with extra shifts for displaying incivility to new graduates 
B) Keeping new graduate nurses segregated as much as possible from hostile experienced nurses until they gain more on-the-job experience 
C) Providing in-service training sessions for experienced nurses on civility 
D) Teaching new nurses to be more assertive and to express their opinions without fear 
A) Punishing experienced nurses with extra shifts for displaying incivility to new graduates 
B) Keeping new graduate nurses segregated as much as possible from hostile experienced nurses until they gain more on-the-job experience 
C) Providing in-service training sessions for experienced nurses on civility 
D) Teaching new nurses to be more assertive and to express their opinions without fear

Question 9

What is the first step in defusing the spiral of incivility?

Accepted Answer

A) Reflection upon the problem 
B) Developing a plan to resolve the problem 
C) Active listening to a fellow worker's accounts of incivility 
D) Reporting the incident to a superior 
A) Reflection upon the problem 
B) Developing a plan to resolve the problem 
C) Active listening to a fellow worker's accounts of incivility 
D) Reporting the incident to a superior

Question 10

Which element increases the likelihood of incivility?

Accepted Answer

A) Using a problem-solving approach 
B) Using assertive communication 
C) Internalizing workplace issues 
D) Increased levels of stress 
A) Using a problem-solving approach 
B) Using assertive communication 
C) Internalizing workplace issues 
D) Increased levels of stress

The caring-civility link is best exemplified by which of the following?

What is an example of horizontal violence?

Identify the characteristic that would commonly be found in an individual recognized as a "violator/tormentor."

How does transformational leadership (TL) aid in reversing incivility in the work or school environment?

Why are interpersonal bonds important in establishing an environment of civility?

What has been identified as a key element to effective education of nursing students?

What is the underlying principle upon which all definitions of civility are built?

What action would contribute most in preventing experienced nurses from "eating their young"?

What is the first step in defusing the spiral of incivility?

Which element increases the likelihood of incivility?

The Development of the Profession

Historical Perspectives

The Evolution of Licensure, Certification, and Nursing Organizations

Theories and Models of Nursing

The Process of Educating Nurses

Critical Thinking

Ethics in Nursing

Bioethical Issues

Nursing Law and Liability

How to Take and Pass Tests

Nclex: What You Need to Know

Reality Shock in the Workplace

Principles of Leadership and Management

Communicating Successfully

Delegation in Nursing

Governance and Collective Bargaining

Health-Care Delivery Systems

Nursing Informatics

The Politically Active Nurse

Spirituality and Health Care

Cultural Diversity

Developments in Current Nursing Practice

Client Education: a Moral Imperative

Nursing Research and Evidence-Based Practice

Alternative and Complementary Healing Practices

Filters

Exam 15: Incivility: the Antithesis of Caring

The caring-civility link is best exemplified by which of the following?

What is an example of horizontal violence?

Identify the characteristic that would commonly be found in an individual recognized as a "violator/tormentor."

How does transformational leadership (TL) aid in reversing incivility in the work or school environment?

Why are interpersonal bonds important in establishing an environment of civility?

What has been identified as a key element to effective education of nursing students?

What is the underlying principle upon which all definitions of civility are built?

What action would contribute most in preventing experienced nurses from "eating their young"?

What is the first step in defusing the spiral of incivility?

Which element increases the likelihood of incivility?

The Development of the Profession

Historical Perspectives

The Evolution of Licensure, Certification, and Nursing Organizations

Theories and Models of Nursing

The Process of Educating Nurses

Critical Thinking

Ethics in Nursing

Bioethical Issues

Nursing Law and Liability

How to Take and Pass Tests

Nclex: What You Need to Know

Reality Shock in the Workplace

Principles of Leadership and Management

Communicating Successfully

Delegation in Nursing

Governance and Collective Bargaining

Health-Care Delivery Systems

Nursing Informatics

The Politically Active Nurse

Spirituality and Health Care

Cultural Diversity

Developments in Current Nursing Practice

Client Education: a Moral Imperative

Nursing Research and Evidence-Based Practice

Alternative and Complementary Healing Practices

Filters