Exam 11: Strategic Leadership: Creating a Learning Organization and an Ethical Organization

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Which component of emotional intelligence (EI)enables a manager to have a deep understanding of the existence and importance of cultural and ethnic differences?

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In the compliance-based approach to ethics management,the methods used include

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A drawback of EI is that a leader can find it easy to over-identify with others and confuse ________ with ________.

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The medical products company,Medtronic,works to restore patients to full life.They have a holiday party that includes patients,their families,and their doctors who share their survival and recovery stories.What purpose does this holiday party serve for the learning organization?

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Texas Instruments teaches ethics to its employees.They include all levels of the organization in the exchange of knowledge and auditing of behaviors.This is a good example of a(n)________ ethics program.

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Which of the following is not a characteristic of a successful learning organization?

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A highly ethical organization must have all the following elements except

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Inspiring and motivating people with a mission or purpose is a ________ for developing an organization that can learn and adapt.

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________ are obstacles in which the design of organization structure,information processing,and reporting relationships,impede the proper flow and evaluation of information.

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The chance of ethical crises occurring is enhanced if

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Fisk Johnson is the fifth generation CEO of the family firm,SC Johnson.The combination of the ________,its ________,and its story-driven culture reinforce the willingness of the firm to lead the market in environmental awareness.

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Which of the following is not a source for acquiring external environmental information for the firm mentioned in the text?

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Behavioral barriers to change occur because of conflicts between departments,conflicts arising from power relationships,and refusal to share information.

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Expert power is derived from

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Setting a direction is the leadership activity that involves developing a strategic vision of what the organization could become.

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________ is rarely self-sustaining in an organization.

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Proactive measures to prevent organizational ethics problems do not include

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Refusal to share information,conflicts over resources,conflicts between departments and divisions,and petty interpersonal differences are symptoms of which type of barrier to change?

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Functional benchmarking

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The expression the dark side of competition means that

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