Question 1

SAP offers industry-specific packages that customize its product for particular uses.

Accepted Answer

A) True 
 B)False

Question 2

When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.

Accepted Answer

A) encouraging entities at different organizational levels to create separate information systems 
B) developing committees and steering groups for process management 
C) bringing conciliators or arbitrators into the company to sort the issues 
D) giving the responsibility of resolving issues to the company's CEO 
A) encouraging entities at different organizational levels to create separate information systems 
B) developing committees and steering groups for process management 
C) bringing conciliators or arbitrators into the company to sort the issues 
D) giving the responsibility of resolving issues to the company's CEO

Question 3

What is business process reengineering?

Accepted Answer

Business process reengineering is the ac

Question 4

Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.

Accepted Answer

A) distributed systems 
B) departmental information systems 
C) business intelligence systems 
D) integrated systems 
A) distributed systems 
B) departmental information systems 
C) business intelligence systems 
D) integrated systems

Question 5

________ is a major issue faced by companies when implementing enterprise systems.

Accepted Answer

A) The failure of applications to communicate and share data with each other 
B) The failure to incorporate accounting and human resource applications 
C) The lack of a centralized database where important data such as metadata can be stored 
D) The gap between the requirements of an organization and the capabilities of an application 
A) The failure of applications to communicate and share data with each other 
B) The failure to incorporate accounting and human resource applications 
C) The lack of a centralized database where important data such as metadata can be stored 
D) The gap between the requirements of an organization and the capabilities of an application

Question 6

Which of the following is a component of relationship management?

Accepted Answer

A) converting prospects into customers who need to be supported 
B) increasing the value of existing customers by selling them more products 
C) positioning products in the minds of customers through promotional strategies 
D) sending messages to target audiences to attract customer prospects 
A) converting prospects into customers who need to be supported 
B) increasing the value of existing customers by selling them more products 
C) positioning products in the minds of customers through promotional strategies 
D) sending messages to target audiences to attract customer prospects

Question 7

One of the reasons why people fear change is because it threatens their self-efficacies.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is most likely to make use of an enterprise information system?

Accepted Answer

A) hospitals 
B) drug salespersons 
C) PRIDE systems 
D) physician partnerships 
A) hospitals 
B) drug salespersons 
C) PRIDE systems 
D) physician partnerships

Question 9

Information silos arise as a result of ________.

Accepted Answer

A) data integration across several information systems within an organization 
B) the sharing of an inter-enterprise information system with several organizations 
C) too many users depending on a single enterprise-wide information system 
D) data being isolated in systems that are separated across different organizational levels 
A) data integration across several information systems within an organization 
B) the sharing of an inter-enterprise information system with several organizations 
C) too many users depending on a single enterprise-wide information system 
D) data being isolated in systems that are separated across different organizational levels

Question 10

________ is the last phase in the customer life cycle.

Accepted Answer

A) Marketing 
B) Customer acquisition 
C) Loss/churn 
D) Relationship management 
A) Marketing 
B) Customer acquisition 
C) Loss/churn 
D) Relationship management

Question 11

Which of the following statements is true of business process reengineering?

Accepted Answer

A) It is a very fast process and is easy to carry out. 
B) When combined with enterprise resource planning (ERP), it has a 100 percent success rate. 
C) It is a very expensive process. 
D) Due to its streamlined processes, it requires no expertise. 
A) It is a very fast process and is easy to carry out. 
B) When combined with enterprise resource planning (ERP), it has a 100 percent success rate. 
C) It is a very expensive process. 
D) Due to its streamlined processes, it requires no expertise.

Question 12

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

Accepted Answer

A) Enterprise resource planning (ERP)system 
B) Enterprise application integration (EAI) 
C) Customer relationship management (CRM)system 
D) Rich internet application (RI
A)  
A) Enterprise resource planning (ERP)system 
B) Enterprise application integration (EAI) 
C) Customer relationship management (CRM)system 
D) Rich internet application (RI
A)

Question 13

Business process reengineering is extremely fast and economical.

Accepted Answer

A) True 
 B)False

Question 14

During the ________ phase of the customer life cycle, prospects become customers who need to be supported by the organization.

Accepted Answer

A) customer engagement 
B) marketing 
C) customer acquisition 
D) relationship management 
A) customer engagement 
B) marketing 
C) customer acquisition 
D) relationship management

Question 15

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.

Accepted Answer

A) True 
 B)False

Question 16

A(n)________ exists when data are isolated in separated information systems.

Accepted Answer

A) walled garden 
B) information silo 
C) mashup 
D) viral hook 
A) walled garden 
B) information silo 
C) mashup 
D) viral hook

Question 17

Data inconsistency is a major problem caused by information silos at the department level.

Accepted Answer

A) True 
 B)False

Question 18

Standards such as http, https, html5, css3, JavaScript, and Web services enable programs on varied and disparate devices to flexibly communicate with the cloud servers and database and indirectly communicate with each other.

Accepted Answer

A) True 
 B)False

Question 19

Enterprise resource planning (ERP)helps in ________.

Accepted Answer

A) consolidating business operations into a single, consistent computing platform 
B) managing all the interactions with customers 
C) providing layers of software that connect applications together 
D) connecting several enterprises within the same industry 
A) consolidating business operations into a single, consistent computing platform 
B) managing all the interactions with customers 
C) providing layers of software that connect applications together 
D) connecting several enterprises within the same industry

Question 20

Which of the following statements is true of customer relationship management (CRM)systems?

Accepted Answer

A) They are applications used for consolidating business operations into a single, consistent, computing platform. 
B) They vary in the degree of functionality they provide. 
C) They incorporate accounting, manufacturing, inventory, and human resources applications. 
D) A major disadvantage of these systems is a lack of consistency in data. 
A) They are applications used for consolidating business operations into a single, consistent, computing platform. 
B) They vary in the degree of functionality they provide. 
C) They incorporate accounting, manufacturing, inventory, and human resources applications. 
D) A major disadvantage of these systems is a lack of consistency in data.

Exam 7: Organizations and Information Systems

SAP offers industry-specific packages that customize its product for particular uses.

When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.

What is business process reengineering?

Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.

________ is a major issue faced by companies when implementing enterprise systems.

Which of the following is a component of relationship management?

One of the reasons why people fear change is because it threatens their self-efficacies.

Which of the following is most likely to make use of an enterprise information system?

Information silos arise as a result of ________.

________ is the last phase in the customer life cycle.

Which of the following statements is true of business process reengineering?

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

Business process reengineering is extremely fast and economical.

During the ________ phase of the customer life cycle, prospects become customers who need to be supported by the organization.

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.

A(n)________ exists when data are isolated in separated information systems.

Data inconsistency is a major problem caused by information silos at the department level.

Standards such as http, https, html5, css3, JavaScript, and Web services enable programs on varied and disparate devices to flexibly communicate with the cloud servers and database and indirectly communicate with each other.

Enterprise resource planning (ERP)helps in ________.

Which of the following statements is true of customer relationship management (CRM)systems?

The Importance of Mis

Business Processes, Information Systems, and Information

Organizational Strategy, Information Systems

Hardware and Software

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Collaboration Information Systems for Decision Making

Collaborative Information Systems for Student Projects

Mobile Systems

Introduction to Microsoft Excel 2013

Database Design

Using Microsoft Access 2013

Using Excel and Access Together

Network and Cloud Technology

Enterprise Resource Planning Erpsystems

Supply Chain Management

Enterprise Social Networks and Knowledge Management

Database Marketing

Reporting Systems and Olap

Data Breaches

International Mis

Systems Development Project Management

Agile Development

Business Process Management

Filters