Question 1

Monitoring advertising and sales promotion activities enables salespeople to include current data and prices into sales presentations.

Accepted Answer

A) True 
 B)False

Question 2

Advertisements in a local newspaper for a locally owned garden center are examples of _____ advertising.

Accepted Answer

A) industrial 
B) national 
C) trade 
D) retail 
E) co-op 
A) industrial 
B) national 
C) trade 
D) retail 
E) co-op

Question 3

According to some experts,what has been an effect of the increased use of e-mailing and text messaging?

Accepted Answer

A) More personal interactions 
B) Less communication 
C) More competition 
D) Less productivity 
E) More rudeness 
A) More personal interactions 
B) Less communication 
C) More competition 
D) Less productivity 
E) More rudeness

Question 4

Terrence sells office equipment and is asked by a prospect,"How does your product compare to the one I'm currently using?" To prepare for this question,Terrence should have:

Accepted Answer

A) planned a trial close. 
B) examined the competition's ads. 
C) checked his firm's code of ethics. 
D) practiced question-avoidance techniques. 
E) talked to former employees of his competitors. 
A) planned a trial close. 
B) examined the competition's ads. 
C) checked his firm's code of ethics. 
D) practiced question-avoidance techniques. 
E) talked to former employees of his competitors.

Question 5

In sales,the need for netiquette mostly arises when using text messaging.

Accepted Answer

A) True 
 B)False

Question 6

While in the supermarket,you notice the label on a jar of Heinz pickle relish is marked,"30 cents off regular price." This is an example of a _____ discount.

Accepted Answer

A) loyalty 
B) cash 
C) noncumulative quantity 
D) consumer 
E) trade 
A) loyalty 
B) cash 
C) noncumulative quantity 
D) consumer 
E) trade

Monitoring advertising and sales promotion activities enables salespeople to include current data and prices into sales presentations.

Advertisements in a local newspaper for a locally owned garden center are examples of _____ advertising.

According to some experts,what has been an effect of the increased use of e-mailing and text messaging?

Terrence sells office equipment and is asked by a prospect,"How does your product compare to the one I'm currently using?" To prepare for this question,Terrence should have:

In sales,the need for netiquette mostly arises when using text messaging.

While in the supermarket,you notice the label on a jar of Heinz pickle relish is marked,"30 cents off regular price." This is an example of a _____ discount.

The Life, times, and Career of the Professional Salesperson

Ethics Firstthen Customer Relationships

The Psychology of Selling: Why People Buy

Communication for Relationship Building: Its Not All Talk

Prospecting : the Lifeblood of Selling

Planning the Sales Call Is a Must

Carefully Select Which Sales Presentation Method to Use

Begin Your Presentation Strategically

Elements of a Great Sales Presentation

Welcome Your Prospects Objections

Closing Begins the Relationship

Service and Follow-Up for Customer Retention

Time, territory, and Self-Management: Keys to Success

Filters

Exam 5: Sales Knowledge: Customers, products, technologies

Monitoring advertising and sales promotion activities enables salespeople to include current data and prices into sales presentations.

Advertisements in a local newspaper for a locally owned garden center are examples of _____ advertising.

According to some experts,what has been an effect of the increased use of e-mailing and text messaging?

Terrence sells office equipment and is asked by a prospect,"How does your product compare to the one I'm currently using?" To prepare for this question,Terrence should have:

In sales,the need for netiquette mostly arises when using text messaging.

While in the supermarket,you notice the label on a jar of Heinz pickle relish is marked,"30 cents off regular price." This is an example of a _____ discount.

The Life, times, and Career of the Professional Salesperson

Ethics Firstthen Customer Relationships

The Psychology of Selling: Why People Buy

Communication for Relationship Building: Its Not All Talk

Prospecting : the Lifeblood of Selling

Planning the Sales Call Is a Must

Carefully Select Which Sales Presentation Method to Use

Begin Your Presentation Strategically

Elements of a Great Sales Presentation

Welcome Your Prospects Objections

Closing Begins the Relationship

Service and Follow-Up for Customer Retention

Time, territory, and Self-Management: Keys to Success

Filters