Exam 2: Ethics Firstthen Customer Relationships

If a video game manufacturer required its resellers to stock a line of games based on the financially-disappointing movie War of the Worlds in order to carry games based on the very popular TV show Survivor,it would be an example of:

A salesperson competing in a foreign country may end up competing with foreign companies that are allowed to do things considered unethical by U.S.standards.

A salesperson should thoroughly educate all customers before making a sale to avoid future legal problems.

A code of ethics that _____ is classified as a principle-based statement.

Evan's income is based on commissions at Innovative Installers,and his income has declined in recent months.As a result,Evans has taken an additional job renting apartments.Although Evans mostly works on weekends,he sometimes shows apartments to clients during the week when he works for Innovative Installers.Which of the following best describes Evans's actions?

Which term refers to giving some customers promotional allowances and support while not making other customers aware of such opportunities?

Most salespeople operate at what level of moral development?

"I'll let you sell the Harley-Davidson designer clothes only if you'll also sell a new line of clothes designed by Paula Abdul,too." This statement made by a salesperson to a specialty retailer is potentially an example of _____ and may be in violation of the Clayton Act prohibition if the action substantially lessens competition.

An ethics ombudsperson:

Individuals at the principled moral level base ethical decisions on laws and consequences.

A salesperson can minimize exposure to costly misrepresentation and breach of warranty lawsuits if he/she:

Which of the following statements about employee rights is true?

Suzanne,a sales representative at MedEx,a pharmaceutical firm,was being sexually harassed by her manager,Phil.After Suzanne refused to submit to Phil's advances,he threatened to fire her.Suzanne can most likely sue MedEx based on which type of sexual harassment?

At the preconventional moral development level,an individual conforms to the expectations of others. FALSE

Durham Building Supplies requires anyone who wants to use its product to purchase only from it;this contractual arrangement is called an exclusive dealership.

According to the U.S.Supreme Court,sexual harassment violates ________ if it is unwelcome and "sufficiently severe" and creates an "abusive working environment."

Managerial concern about the solvency of Innovative Installers has led to excessive pressure on salespeople to sell unneeded services to customers.The issue of whether the company should be more concerned about maintaining its existence or providing the best possible service to its customers produces a(n):

A person with integrity is honest without compromise or corruption.

In Turkey,a salesperson wants to sell a block of 75 symphony tickets to an Armenian senior citizen center to hand out to its members.If he can sell these remaining tickets,he will receive a $500 bonus.When the center director asks him if there will be adequate security at the event,the Turk assures her the arena has doubled its security force for the event even though no special security arrangements have been made in spite of recent threats made against Armenians.The Turkish salesperson is most likely functioning at the _____ stage of moral development.

Harold Williams was the Managing Director of Web Power,which was being merged with another company.He raised concerns that false invoices were being used to support the merger proposal.He was dismissed from the company unfairly for indulging in: