Question 1

Which of the following questions pertains to maintaining security in an information system?

Accepted Answer

A)  Should the IT department add users to a system or hand over the responsibility to concerned departments? 
B)  Should the information system be shut down once a month to carry out maintenance tasks? 
C)  Should the system administrators log all changes made to the data, irrespective of the employee? 
D)  Should an employee be allowed to delete or access data that another employee inputs into the information system? 
A)  Should the IT department add users to a system or hand over the responsibility to concerned departments? 
B)  Should the information system be shut down once a month to carry out maintenance tasks? 
C)  Should the system administrators log all changes made to the data, irrespective of the employee? 
D)  Should an employee be allowed to delete or access data that another employee inputs into the information system?

Question 2

The use of an information system in a grocery store would improve customer satisfaction by ________.

Accepted Answer

A)  providing self-service checkouts 
B)  enabling identification of items without barcodes 
C)  giving inventory information to customers 
D)  using sophisticated identification checks to avoid theft. 
A)  providing self-service checkouts 
B)  enabling identification of items without barcodes 
C)  giving inventory information to customers 
D)  using sophisticated identification checks to avoid theft.

Question 3

InfoTech Horizons, an IT company, is seeking to hire an experienced IT professional to assist the Chief Information Officer in his role. The new hire will be groomed to take on the role of the Chief Information Officer. Which of the following candidates, all of whom have good technical skills, will prove to be the best choice?

Accepted Answer

A)  a computer professional with good knowledge of business 
B)  a computer professional who uses jargon very often while interacting with internal customers 
C)  a computer professional who is of the opinion that people without technical knowledge should be laid-off 
D)  a computer professional who discourages ideas from employees about changing the information systems 
A)  a computer professional with good knowledge of business 
B)  a computer professional who uses jargon very often while interacting with internal customers 
C)  a computer professional who is of the opinion that people without technical knowledge should be laid-off 
D)  a computer professional who discourages ideas from employees about changing the information systems

Question 4

Which of the following statements is true of web-based shopping and online self-service applications?

Accepted Answer

A)  They reduce understanding of customer requirements and motives in the long term. 
B)  They increase the amount of time spent in face-to-face interactions with the customer. 
C)  They enforce more rigorous security measures than brick-and-mortar versions. 
D)  They reduce customer loyalty in the long term. 
A)  They reduce understanding of customer requirements and motives in the long term. 
B)  They increase the amount of time spent in face-to-face interactions with the customer. 
C)  They enforce more rigorous security measures than brick-and-mortar versions. 
D)  They reduce customer loyalty in the long term.

Question 5

The use of information systems in achieving excellence in operations can result in ________.

Accepted Answer

A)  higher cost savings 
B)  improved organizational justice 
C)  increased brand dilution 
D)  increased employee turnover 
A)  higher cost savings 
B)  improved organizational justice 
C)  increased brand dilution 
D)  increased employee turnover

Question 6

Disconnects in communication between IT staff and others in the organization often arise because of the jargon barrier.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements is true of information systems (IS)?

Accepted Answer

A)  Despite the success of social networking, information systems have failed at improving virtual collaboration. 
B)  The ability to provide companies with competitive advantage makes IS a core feature of a company's strategic vision. 
C)  IS, although versatile, is not beneficial for government agencies or voluntary organizations. 
D)  Information systems are not a fundamental part of a company's strategic vision. 
A)  Despite the success of social networking, information systems have failed at improving virtual collaboration. 
B)  The ability to provide companies with competitive advantage makes IS a core feature of a company's strategic vision. 
C)  IS, although versatile, is not beneficial for government agencies or voluntary organizations. 
D)  Information systems are not a fundamental part of a company's strategic vision.

Question 8

Which of the following statements is true of data, information, and knowledge?

Accepted Answer

A)  They blend together and form a continuum. 
B)  They are mutually exclusive categories. 
C)  They fail to help in understanding how information systems work. 
D)  They are diverse terms and may not be used interchangeably. 
A)  They blend together and form a continuum. 
B)  They are mutually exclusive categories. 
C)  They fail to help in understanding how information systems work. 
D)  They are diverse terms and may not be used interchangeably.

Question 9

Which of the following poses a hindrance to the adoption of information systems in nonprofit organizations and government?

Accepted Answer

A)  the complexity of information systems 
B)  the absence of tech-savvy employees in the market 
C)  the lack of dedicated funding 
D)  the weak security of information systems 
A)  the complexity of information systems 
B)  the absence of tech-savvy employees in the market 
C)  the lack of dedicated funding 
D)  the weak security of information systems

Question 10

________ refers to the processes by which electronic data that might be used as legal evidence are requested, secured, and searched.

Accepted Answer

A)  Drive-by download 
B)  Key logging 
C)  Pharming 
D)  E-discovery 
A)  Drive-by download 
B)  Key logging 
C)  Pharming 
D)  E-discovery

Question 11

Explain how web-based shopping and online self-service improves customer relationships.

Accepted Answer

Web-based shopping and self-service tran

Question 12

The success of web-based shopping hinges on ________.

Accepted Answer

A)  building stronger customer relationships and identifying the unique needs of each customer 
B)  building a reputation for exclusivity by offering a limited number and smaller variety of goods 
C)  providing goods at prices that are at par or just a little higher than brick-and-mortar stores 
D)  reducing security and identification checks and increasing the modes of payment available 
A)  building stronger customer relationships and identifying the unique needs of each customer 
B)  building a reputation for exclusivity by offering a limited number and smaller variety of goods 
C)  providing goods at prices that are at par or just a little higher than brick-and-mortar stores 
D)  reducing security and identification checks and increasing the modes of payment available

Question 13

Anything that gives a firm a lead over its rivals is called ________.

Accepted Answer

A)  economies of scale 
B)  business growth 
C)  break-even 
D)  competitive advantage 
A)  economies of scale 
B)  business growth 
C)  break-even 
D)  competitive advantage

Question 14

Which of the following is a concern regarding information systems that support virtual teamwork?

Accepted Answer

A)  the lack of social networking capabilities 
B)  the restriction of the number of simultaneous users 
C)  the relative stage of infancy of such systems 
D)  the inability to use video conferencing 
A)  the lack of social networking capabilities 
B)  the restriction of the number of simultaneous users 
C)  the relative stage of infancy of such systems 
D)  the inability to use video conferencing

Question 15

Chloe's, a chain of supermarkets, is conducting a customer survey in its largest store, which is in California. Customers are asked to fill out questionnaires as they enter the store. The questionnaire is divided into sections that polls customers on the store's products and the e-commerce website. Which of the following is a drawback of the data collected through this poll?

Accepted Answer

A)  It is not authentic. 
B)  It is incomplete. 
C)  It is not a valid method of soliciting customer feedback. 
D)  It is an unscientific method of collecting data. 
A)  It is not authentic. 
B)  It is incomplete. 
C)  It is not a valid method of soliciting customer feedback. 
D)  It is an unscientific method of collecting data.

Question 16

Organizations implement information systems to support and streamline business processes, but never to eliminate them.

Accepted Answer

A) True 
 B)False

Question 17

In certain situations, such as fund-raising for an NGO, information systems are not of any use.

Accepted Answer

A) True 
 B)False

Question 18

A patient lodges a complaint with the management of a hospital because he is unsatisfied with their policies on safeguarding patient information. In this situation, which of the following individuals is responsible for ensuring that the hospital policies safeguard the information of the patients?

Accepted Answer

A)  the Chief Executive Officer 
B)  the Chief Technology Officer 
C)  the Chief Knowledge Officer 
D)  the Chief Privacy Officer 
A)  the Chief Executive Officer 
B)  the Chief Technology Officer 
C)  the Chief Knowledge Officer 
D)  the Chief Privacy Officer

Question 19

The development and application of innovative information systems improve the operations of an organization; however, they do not lead to any competitive advantage.

Accepted Answer

A) True 
 B)False

Question 20

In order to safeguard individuals' sensitive information, which of the following organizations would typically restrict its employees' Internet usage?

Accepted Answer

A)  a hospital 
B)  a start-up IT company 
C)  a travel agency 
D)  a child development NGO 
A)  a hospital 
B)  a start-up IT company 
C)  a travel agency 
D)  a child development NGO

Which of the following questions pertains to maintaining security in an information system?

The use of an information system in a grocery store would improve customer satisfaction by ________.

Which of the following statements is true of web-based shopping and online self-service applications?

The use of information systems in achieving excellence in operations can result in ________.

Disconnects in communication between IT staff and others in the organization often arise because of the jargon barrier.

Which of the following statements is true of information systems (IS)?

Which of the following statements is true of data, information, and knowledge?

Which of the following poses a hindrance to the adoption of information systems in nonprofit organizations and government?

________ refers to the processes by which electronic data that might be used as legal evidence are requested, secured, and searched.

Explain how web-based shopping and online self-service improves customer relationships.

The success of web-based shopping hinges on ________.

Anything that gives a firm a lead over its rivals is called ________.

Which of the following is a concern regarding information systems that support virtual teamwork?

Organizations implement information systems to support and streamline business processes, but never to eliminate them.

In certain situations, such as fund-raising for an NGO, information systems are not of any use.

A patient lodges a complaint with the management of a hospital because he is unsatisfied with their policies on safeguarding patient information. In this situation, which of the following individuals is responsible for ensuring that the hospital policies safeguard the information of the patients?

The development and application of innovative information systems improve the operations of an organization; however, they do not lead to any competitive advantage.

In order to safeguard individuals' sensitive information, which of the following organizations would typically restrict its employees' Internet usage?

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Databases and DataWarehouses

Information Systems for the Enterprise

The Web, E-Commerce, and M-Commerce

Business Intelligence and Decision Making

Collaborating with Technology

Knowledge Management and E-Learning

Ethics, Privacy, and Security

Systems Development and Procurement

Project Management and Strategic Planning

Filters

Exam 1: Information Systems and People

Which of the following questions pertains to maintaining security in an information system?

The use of an information system in a grocery store would improve customer satisfaction by ________.

Which of the following statements is true of web-based shopping and online self-service applications?

The use of information systems in achieving excellence in operations can result in ________.

Disconnects in communication between IT staff and others in the organization often arise because of the jargon barrier.

Which of the following statements is true of information systems (IS)?

Which of the following statements is true of data, information, and knowledge?

Which of the following poses a hindrance to the adoption of information systems in nonprofit organizations and government?

________ refers to the processes by which electronic data that might be used as legal evidence are requested, secured, and searched.

Explain how web-based shopping and online self-service improves customer relationships.

The success of web-based shopping hinges on ________.

Anything that gives a firm a lead over its rivals is called ________.

Which of the following is a concern regarding information systems that support virtual teamwork?

Organizations implement information systems to support and streamline business processes, but never to eliminate them.

In certain situations, such as fund-raising for an NGO, information systems are not of any use.

A patient lodges a complaint with the management of a hospital because he is unsatisfied with their policies on safeguarding patient information. In this situation, which of the following individuals is responsible for ensuring that the hospital policies safeguard the information of the patients?

The development and application of innovative information systems improve the operations of an organization; however, they do not lead to any competitive advantage.

In order to safeguard individuals' sensitive information, which of the following organizations would typically restrict its employees' Internet usage?

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Databases and DataWarehouses

Information Systems for the Enterprise

The Web, E-Commerce, and M-Commerce

Business Intelligence and Decision Making

Collaborating with Technology

Knowledge Management and E-Learning

Ethics, Privacy, and Security

Systems Development and Procurement

Project Management and Strategic Planning

Filters