Question 1

Spiers has shown that politeness theory can enhance communication by

Accepted Answer

A) disclosing the stark nature of many interactions. 
B) masking embarrassment and fear. 
C) easing social interaction by providing a realistic form of verbal interaction. 
D) easing social interaction through a ritualistic form of verbal interaction. 
A) disclosing the stark nature of many interactions. 
B) masking embarrassment and fear. 
C) easing social interaction by providing a realistic form of verbal interaction. 
D) easing social interaction through a ritualistic form of verbal interaction. D

Question 2

Doctors should set the pace of the health care interview.

Accepted Answer

A) True 
 B)False  False

Question 3

Most health care workers are task oriented.

Accepted Answer

A) True 
 B)False  True

Question 4

Telephone calls account for 75% of health care interviews.

Accepted Answer

A) True 
 B)False

Question 5

Discuss suggested solutions to breaches in confidentiality.

Accepted Answer

There are several suggested solutions to

Question 6

Patients are ordinarily compliant to physician's instructions.

Accepted Answer

A) True 
 B)False

Question 7

When getting information in health care interviews, use a

Accepted Answer

A) funnel sequence. 
B) inverted funnel sequence. 
C) tunnel sequence. 
D) quintamensional design sequence. 
A) funnel sequence. 
B) inverted funnel sequence. 
C) tunnel sequence. 
D) quintamensional design sequence.

Question 8

Why is a funnel sequence of questions best for health care interviews?

Accepted Answer

A funnel sequence of questions is consid

Question 9

Which of the following technique is NOT listed as a way to improve information getting?

Accepted Answer

A) pauses 
B) nodding the head 
C) interrupting 
D) eye contact 
A) pauses 
B) nodding the head 
C) interrupting 
D) eye contact

Question 10

How do "lay theories" affect the communication of risk to patients?

Accepted Answer

"Lay theories" can significantly affect

Question 11

Which of the following cultures highly prize nonverbal communication?

Accepted Answer

A) American 
B) German 
C) Asian 
D) none of the above 
A) American 
B) German 
C) Asian 
D) none of the above

Question 12

Which of the following is not a barrier to information getting in health care interviews?

Accepted Answer

A) Mothers spontaneously recall only about half of their children's major illnesses. 
B) When patients feel ashamed, they tend to make allegorical statements such as "You know how old people are." 
C) Patients may give short answers to end an uncomfortable interview. 
D) Frightened patients may unintentionally minimize symptoms. 
A) Mothers spontaneously recall only about half of their children's major illnesses. 
B) When patients feel ashamed, they tend to make allegorical statements such as "You know how old people are." 
C) Patients may give short answers to end an uncomfortable interview. 
D) Frightened patients may unintentionally minimize symptoms.

Question 13

One study found that 20% of patients did not know the meaning of common medical terms.

Accepted Answer

A) True 
 B)False

Question 14

Patients seen as lower class tend to get more optimistic diagnoses and prognoses than do those of the upper class.

Accepted Answer

A) True 
 B)False

Question 15

How can interviewers improve information getting in health care interviews?

Accepted Answer

Interviewers can improve information gat

Question 16

How can patients create a collaborative health care interview relationship?

Accepted Answer

Patients can create a collaborative heal

Question 17

List five ways for patients and providers to enhance relationships.

Accepted Answer

1. Open communication: Patients and prov

Question 18

When should a health care provider use an inverted funnel question sequence with caution?

Accepted Answer

A health care provider should use an inv

Question 19

How can differences in the cultures of the interview parties affect the health care interview?

Accepted Answer

Differences in the cultures of the inter

Question 20

Which of the following is a growing movement in U.S. health care?

Accepted Answer

A) diversity movement 
B) anti-malpractice movement 
C) patient-centered care 
D) none of the above 
A) diversity movement 
B) anti-malpractice movement 
C) patient-centered care 
D) none of the above

Spiers has shown that politeness theory can enhance communication by

Doctors should set the pace of the health care interview.

Most health care workers are task oriented.

Telephone calls account for 75% of health care interviews.

Discuss suggested solutions to breaches in confidentiality.

Patients are ordinarily compliant to physician's instructions.

When getting information in health care interviews, use a

Why is a funnel sequence of questions best for health care interviews?

Which of the following technique is NOT listed as a way to improve information getting?

How do "lay theories" affect the communication of risk to patients?

Which of the following cultures highly prize nonverbal communication?

Which of the following is not a barrier to information getting in health care interviews?

One study found that 20% of patients did not know the meaning of common medical terms.

Patients seen as lower class tend to get more optimistic diagnoses and prognoses than do those of the upper class.

How can interviewers improve information getting in health care interviews?

How can patients create a collaborative health care interview relationship?

List five ways for patients and providers to enhance relationships.

When should a health care provider use an inverted funnel question sequence with caution?

How can differences in the cultures of the interview parties affect the health care interview?

Which of the following is a growing movement in U.S. health care?

An Introduction to Interviewing

An Interpersonal Communication Process

Questions and Their Uses

Structuring the Interview

The Informational Interview

The Survey Interview

The Recruiting Interview

The Employment Interview

The Performance Interview

The Persuasive Interview

The Counseling Interview

Filters

Exam 12: The Health Care Intervie

Spiers has shown that politeness theory can enhance communication by

Doctors should set the pace of the health care interview.

Most health care workers are task oriented.

Telephone calls account for 75% of health care interviews.

Discuss suggested solutions to breaches in confidentiality.

Patients are ordinarily compliant to physician's instructions.

When getting information in health care interviews, use a

Why is a funnel sequence of questions best for health care interviews?

Which of the following technique is NOT listed as a way to improve information getting?

How do "lay theories" affect the communication of risk to patients?

Which of the following cultures highly prize nonverbal communication?

Which of the following is not a barrier to information getting in health care interviews?

One study found that 20% of patients did not know the meaning of common medical terms.

Patients seen as lower class tend to get more optimistic diagnoses and prognoses than do those of the upper class.

How can interviewers improve information getting in health care interviews?

How can patients create a collaborative health care interview relationship?

List five ways for patients and providers to enhance relationships.

When should a health care provider use an inverted funnel question sequence with caution?

How can differences in the cultures of the interview parties affect the health care interview?

Which of the following is a growing movement in U.S. health care?

An Introduction to Interviewing

An Interpersonal Communication Process

Questions and Their Uses

Structuring the Interview

The Informational Interview

The Survey Interview

The Recruiting Interview

The Employment Interview

The Performance Interview

The Persuasive Interview

The Counseling Interview

Filters