Exam 5: Listening Skills

Elaborate on faulty assumptions as a factor that influences listening skills.

Close-ended questions are typically used to:

Mental factors that can cause a shift in focus in interacting with others are known as ____.

Once your ears pick up sound waves,the brain goes to work to focus or attend to what was heard.

A passive physiological process of gathering sound waves and transmitting them to the brain for analysis is known as ____.

Describe attentiveness as a characteristic of a good listener.

_____ is the ability to gain,store and retain information in the brain for later application.

True listening is the physical action of gathering sound waves through the ear canal,as opposed to hearing,which is an active learned process.

Telling a customer,You really don't want that color,do you,Mrs.Brown? is a:

_____ refers to sending back verbal and nonverbal messages to a message originator.

The rate at which the human brain processes information is slower than the speed at which the average adult speaks.

Recognition is:

Which of the following is an example of an external obstacle to listening?

Hearing is usually a simple process.

Open-ended questions are a quick way to check what was already said or agreed on.