Exam 4: Nonverbal Communication Skills

Holding hands near or over the mouth may present problems for those who ____.

The key to reading body language is to realize that your interpretation should be used only as an indicator of the true meaning.

An editorial eyebrow is most likely to be viewed as questioning a customer's honesty.

Acceptable rules,manners,and ceremonies for an organization,profession,or society are known as ____.

Zones in which interpersonal interactions can take place are known as ____.

Which of the following is an example of a negative nonverbal behavior?

Standing up when customers arrive or approach is an indicator of a customer-focused behavior.

What is the role of gender in nonverbal communication?

Nonverbal communication cues that send powerful messages through gestures,vocal qualities,manner of dress and grooming is called body language.

Pitch,volume,rate,quality,articulation and other attributes are known as ____.

The intimate distance which is typically reserved for family and intimate relationships is usually ____.

Service providers miss important vocal and visual clues related to customer feelings because of inattentiveness.

The number of service providers and customers with varied backgrounds has been declining at a rapid pace.

Groupings of nonverbal behavior,such as crossed arms and friendly touching,to indicate possible positive or negative intent are called ____.

Perception checking is one way to clarify a nonverbal cue that was received by stating what behavior was observed.

Hundreds of years ago,a handshake was used in many cultures to determine whether a person was holding a weapon.

Ensuring trash cans are emptied and keeping office environment neat and tidy projects a professional image.

When messages are transmitted between two people during communication,verbal messages are likely to contradict or override nonverbal signals.

The process of clarifying a nonverbal cue that was received by stating what behavior was observed,giving one or two possible interpretations,and then asking the message sender for clarification is called ____.

The average rate of speech for most adults in a work setting is 125 to 150 words per minute.