Exam 14: Performance Measurement Along the Supply Chain

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A model used for integrating supply chains and measuring partner performance is the SCOR model which separates supply chain operations into four categories: Sourcing,Costs,Operations,and Returns.

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The Balanced Scorecard approach to performance measurement seeks in to improve managerial decision-making by aligning an organization's performance measures with its strategic plan and goals.

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SCORmark allows Supply Chain Council (SCC)members to benchmark performance against selected peer companies using a benchmarking portal at SCC's website.

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One of the primary steps in developing world-class performance measures is to define a product's functions and attributes.

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Supply chain perfect order fulfillment performance measures the average percentage of orders that are filled on or before the requested delivery date.

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When departments operate in ____,departments are more focused on meeting functional standards instead of optimizing overall supply chain performance.

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Using cost as a departmental or business unit performance measure can actually result in actions that raise costs for the organization.

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Companies typically like to design scorecards that fit their business and industry.As a result there are now software applications that can help companies design scorecards that fit their individual needs.These web-based balanced scorecard applications are often referred to as:

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A company produces 400 bicycles every day.Each bicycle is worth $250.The inputs used to make those bicycles are labor,materials,and machine costs.The company pays their employees a total of $10,000 per day,the materials to make those bicycles cost $50 per bike,and the cost to operate the machines is $3000 per day.Based only on the data provided,what is this company's total productivity for one day?

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A current high stock price means the firm is performing well.

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A company produces 750 bicycles every day.Each bicycle is worth $250.The inputs used to make those bicycles are labor,materials,and machine costs.The company pays their employees a total of $7500 per day,the materials to make those bicycles cost $75 per bike,and the cost to operate the machines is $2500 per day.Based only on the data provided,what is this company's total productivity for one day?

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When utilizing performance standards,the difference between the standard and the actual performance is called:

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