Question 1

What does Telekom mean by achieving "data traffic instead of road traffic"?

Accepted Answer

A)  using wireless technologies to help customers leave less of a "carbon footprint" 
B)  using fuel efficient service vehicles 
C)  facilitating smartphone purchases 
D)  achieving a complete reliance on m-commerce for all its transactions 
E)  none of the above 
A)  using wireless technologies to help customers leave less of a "carbon footprint" 
B)  using fuel efficient service vehicles 
C)  facilitating smartphone purchases 
D)  achieving a complete reliance on m-commerce for all its transactions 
E)  none of the above A

Question 2

A sustainable behavior that Telekom encourages in its customers might mean paying more for an environmentally friendly phone that has its recycle fee built into its cost.

Accepted Answer

A) True 
 B)False  True

Question 3

As part of its customer service,Telekom is a full-service green company so that customers can effortlessly participate without changing their own personal behaviors.

Accepted Answer

A) True 
 B)False  False

Question 4

In setting a corporate goal for itself in order to satisfy its broad constituency of stakeholders,which of the following is not explicitly stated?

Accepted Answer

A)  sustainability 
B)  innovation 
C)  quality 
D)  responsibility 
E)  diversity 
A)  sustainability 
B)  innovation 
C)  quality 
D)  responsibility 
E)  diversity

Question 5

Why does Telekom follow guidelines issued by the Global Reporting Initiative (the GRI is an NGO based in Amsterdam)in auditing its sustainability performance?

Accepted Answer

A)  The GRI is a European Union agency and it is the law. 
B)  Telekom desires to cooperate with a nonprofit organization for their mutual benefit. 
C)  Such audits also reveal Telekom's financial performance, which is really its primary goal. 
D)  Telekom seeks to compare its initiatives to generally accepted indicators of sustainability. 
E)  Telekom has international subsidiaries that must legally have uniform sustainability goals. 
A)  The GRI is a European Union agency and it is the law. 
B)  Telekom desires to cooperate with a nonprofit organization for their mutual benefit. 
C)  Such audits also reveal Telekom's financial performance, which is really its primary goal. 
D)  Telekom seeks to compare its initiatives to generally accepted indicators of sustainability. 
E)  Telekom has international subsidiaries that must legally have uniform sustainability goals.

Question 6

ICT stands for information and customer technologies,which states Telekom's market orientation.

Accepted Answer

A) True 
 B)False

Question 7

Telekom's commitment to sustainability can be translated into bottom line performance.

Accepted Answer

A) True 
 B)False

Question 8

Telekom,in finding ways to benefit its stakeholders,exercises __________ as a guiding principle.

Accepted Answer

A)  resource conservation 
B)  ethical decision making 
C)  corporate social responsibility 
D)  ethical culture 
E)  all of the above 
A)  resource conservation 
B)  ethical decision making 
C)  corporate social responsibility 
D)  ethical culture 
E)  all of the above

Question 9

Which of the following would you expect to read in Telekom's mission statement?

Accepted Answer

A)  Telekom is above all a green company. 
B)  Telekom means sustainability. 
C)  Telekom seeks to integrate all its resources into the welfare of his customers. 
D)  Telekom desires to be the most innovative and efficient telecommunications provider in its market. 
E)  Telekom is an environmentally friendly company that serves its investors. 
A)  Telekom is above all a green company. 
B)  Telekom means sustainability. 
C)  Telekom seeks to integrate all its resources into the welfare of his customers. 
D)  Telekom desires to be the most innovative and efficient telecommunications provider in its market. 
E)  Telekom is an environmentally friendly company that serves its investors.

Question 10

Telekom's Kundiologie (literally,"customerology")program is intended to improve __________ as well as customer service.

Accepted Answer

A)  its cellular phones 
B)  its employees' ability to interact with clients 
C)  its automated answering system 
D)  611 online support 
E)  none of the above 
A)  its cellular phones 
B)  its employees' ability to interact with clients 
C)  its automated answering system 
D)  611 online support 
E)  none of the above

Exam 41: Telekom Austria Group: Sustainability to Increase Value

What does Telekom mean by achieving "data traffic instead of road traffic"?

A sustainable behavior that Telekom encourages in its customers might mean paying more for an environmentally friendly phone that has its recycle fee built into its cost.

As part of its customer service,Telekom is a full-service green company so that customers can effortlessly participate without changing their own personal behaviors.

In setting a corporate goal for itself in order to satisfy its broad constituency of stakeholders,which of the following is not explicitly stated?

Why does Telekom follow guidelines issued by the Global Reporting Initiative (the GRI is an NGO based in Amsterdam)in auditing its sustainability performance?

ICT stands for information and customer technologies,which states Telekom's market orientation.

Telekom's commitment to sustainability can be translated into bottom line performance.

Telekom,in finding ways to benefit its stakeholders,exercises __________ as a guiding principle.

Which of the following would you expect to read in Telekom's mission statement?

Telekom's Kundiologie (literally,"customerology")program is intended to improve __________ as well as customer service.

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