Exam 12: Outsourcing: Managing Interorganizational Relations

Many companies recognize that major benefits can be enjoyed when outsourcing arrangements extend across multiple projects and are long term.Identify and describe three advantages for establishing long-term partnerships.

Advantages of outsourcing project work may likely include all of the following EXCEPT

When negotiating,the tendency is to want to win! Give two reasons why this is not a good approach when managing contracted relationships.

Contracting project services can increase a firm's _________ by no longer being constrained by their own resources.

Experience indicates that co-location of project teams is not worth the extra costs.

Outsourced projects are susceptible to conflicts since people are unaccustomed to working together.Which of the following is a primary control mechanism for dealing with and resolving problems?

The term __________ has traditionally been applied to the transferring of business functions or processes to other,often foreign,companies.

_______ satisfaction is measured by the ratio of perceived performance to expected performance.

Mathematically,customer satisfaction is a function of the extent to which perceived performance exceeds expectations.A customer satisfaction ratio of .95 indicates that a customer is

A value of 1.5 is the optimal target for the Met-Expectations model of customer satisfaction.

The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT

More and more companies are using online _________ to collect data from all project participants about the quality of working relations.

Since different participants do not share the same values,priorities,and culture,projects are more prone to interpersonal ___________ when outsourcing.

Which of the following is true in regard to negotiation when managing projects?