Exam 32: The Complete PC Tech

The operating system (OS)provides a (n)____________________ and tools so that the microprocessor and other chips can process your request.

Input,processing,storage,and output are collectively referred to as the ____________________.

At what stage of the troubleshooting theory process should backups be performed?

Sally has fixed a multitray printer that was jamming.After cleaning it and installing a maintenance kit,she verifies the original problem is no longer present.What else should she do?

What usually contains a Torx wrench,a Phillips-head screwdriver,and a pair of tweezers?

When you press a keyboard key,the _________________ reads the grid of your keyboard,discovers your input,and then sends the information to the CPU.

When you encounter a partially functional computer,you should consider making backups.What should you include in the backup?

List three tools found in a typical technician toolkit.

List five FRU examples.

If a user or a technician becomes injured on the job,what should be done?

What software utilities should you include in your traveling toolkit for troubleshooting purposes?

After you have successfully solved the user's problem,have the user sit down and ____________________ the task to ensure full system functionality.

After verifying full system functionality,you should document ____________________,___________________,and ____________________.

If a theory is not confirmed,what should you do next?

What are spare parts that you take with you to a worksite or workstation called?

While attempting to identify the problem,you should ____________________ the user and identify user changes to the computer.

What is an FRU?