Exam 32: The Complete PC Tech

What software tool allows you to reset a lost or forgotten password?

Explain the troubleshooting theory.

If you can't get the computer or peripheral working in a fairly short period of time,what should you do?

What helps you track the troubleshooting history of a machine over time?

After you test a theory to determine cause,you should establish a (n)____________________ to resolve the problem and implement a solution.

What are the six major steps in troubleshooting?

The ____________________ is nothing more than a set of steps you use along with the computing process to diagnose and fix a computer.

An FRU is also known as a (n)____________________.

What is the best way to verify full system functionality?

____________________ requires specific devices,such as the keyboard and mouse,that enable you to tell the computer to do something,such as open a program or type a word.

What is a critical preventive measure to consider in almost every case?

What are the four primary stages of the computing process?

All of the following are part of the computing process EXCEPT:

What is always recommended before making any major changes to a critical system?

Explain escalation.

What is the first step of the troubleshooting theory?

What is the process of continuous or constant downloading from a game server called?

What are the four primary stages of the computing process?

What kind of report should detail what happened and where it happened?

Spare RAM sticks,a video card,a NIC,and a power supply are all examples of __________.