Exam 12: Outsourcing: Managing Interorganizational Relations

In project negotiation each negotiator is out to win as much as he or she can for their side.

Describe the Met-Expectations Model of Customer Satisfaction including the formula to calculate it.

Dividing perceived performance by expected performance will calculate __________.

In terms of Fisher and Ury's approach to negotiation, what is a BATNA and why is it important?

When you call your Internet provider to solve a technical problem and you end up talking to a technician in India or Romania, you have just experienced:

Contracting project services can increase a firm's _________ by no longer being constrained by their own resources.

In the traditional method of managing projects, total company involvement requires commitment from CEO to team members.

In Ohio before starting a bond-financed ____________, projects management consultants and the related parties get together to figure out how to talk to each others and how to handle problems.

The result of teambuilding among the project's participants is a:

Projects are more prone to interpersonal _________ because the different participants do not share the same values, priorities, and culture.

To avoid problems with schedules and deadlines you should:

There is a potential loss of __________ over a project when the core team depends on other organizations that they do not have direct authority over.

Explaining why a critical task must be done by a specific time is an example of the ___________ key point of negotiation.

The term __________ has traditionally been applied to the transferring of business functions or processes to other, often foreign, companies.

In the Snapshot from Practice involving SATT Control, a Swedish electronics firm, the company referred to one of its competencies as being a ________ who subcontracts the subsystems to other firms.

The dovetailing technique is used in which of the following keys to good negotiation?

Discuss how key practices in partnering relationships vary with those in traditional practice for 1.working relationships, 2.goals, and 3.communications.

In the research highlight on IT project managers, which of the following was not one of the roles taken by project managers?

Contracting project work has long been the norm in the __________ industry.

"Team-building is nice to have for a project, but we really need to concentrate on the planning and technical challenges-that is the make-or-break point for this project." Agree or disagree? Support your answer.