Question 1

Increasing the service offered to the customer makes it more difficult to compete on the basis of ______.

Accepted Answer

A) order qualifiers 
B) customization 
C) quality 
D) price 
E) flexibility 
A) order qualifiers 
B) customization 
C) quality 
D) price 
E) flexibility

Question 2

One major shortcoming of the Balanced Scorecard is that it doesn't tend to take into account sustainability issues.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not typically considered a cure for poor competitiveness?

Accepted Answer

A) remove communications barriers within organizations 
B) minimize attention to the operations function 
C) put less emphasis on short-term financial results 
D) recognize labor as a valuable asset and act to develop it 
E) improve quality 
A) remove communications barriers within organizations 
B) minimize attention to the operations function 
C) put less emphasis on short-term financial results 
D) recognize labor as a valuable asset and act to develop it 
E) improve quality

Question 4

Suppose a country's productivity last year was 84.If this country's productivity growth rate of 5% is to be maintained, this means that this year's productivity will have to be _______.

Accepted Answer

A) 88.2 
B) 79.8 
C) 82.8 
D) 78.9 
E) 4.2 
A) 88.2 
B) 79.8 
C) 82.8 
D) 78.9 
E) 4.2

Question 5

Productivity tends to be only a very minor factor in an organization's ability to compete.

Accepted Answer

A) True 
 B)False

Question 6

Productivity is directly related to the ability of an organization to compete.

Accepted Answer

A) True 
 B)False

Question 7

The weekly output of a fabrication process is shown below together with data for labor and material inputs.Standard selling price is $125 per unit.Overhead is charged weekly at the rate of $1,500 plus .5 times direct labor cost.Assume a 40-hour week and an hourly wage of $16.Material cost is $10 per foot.What is the average multifactor productivity?

Accepted Answer

A) 1.463 
B) 1.457 
C) 1.431 
A) 1.463 
B) 1.457 
C) 1.431

Question 8

Functional strategies should be designed to directly support a firm's mission.

Accepted Answer

A) True 
 B)False

Question 9

The weekly output of a production process is shown below, together with data for labor and material inputs.The standard inventory value of the output is $125 per unit.Overhead is charged weekly at the rate of $1500 plus .5 times direct labor cost.Assume a 40-hour week and an hourly wage of $16.Material cost is $10 per running foot.What is the average multi-factor productivity for this process?

Accepted Answer

The answer of The weekly output of a production process...

Question 10

The ratio of good output to quantity of raw material input is called

Accepted Answer

A) non-defective productivity 
B) process yield 
C) worker quality measurement 
D) total quality productivity 
E) quantity/quality ratio 
A) non-defective productivity 
B) process yield 
C) worker quality measurement 
D) total quality productivity 
E) quantity/quality ratio

Question 11

A productivity increase in one operation that doesn't improve overall productivity of the business isn't

Accepted Answer

A) worthwhile 
B) trivial 
C) competence-destroying 
D) an order winner 
E) an order qualifier 
A) worthwhile 
B) trivial 
C) competence-destroying 
D) an order winner 
E) an order qualifier

Question 12

The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:

Accepted Answer

A) Sustainability; Flexibility; Efficiency; Technology 
B) Customers; Financial; Internal Business Processes; Learning and Growth 
C) Customization; Standardization; Efficiency; Effectiveness 
D) The Environment; The Community; Suppliers; Other Stakeholders 
E) Strategy; Tactics; Productivity; Profitability 
A) Sustainability; Flexibility; Efficiency; Technology 
B) Customers; Financial; Internal Business Processes; Learning and Growth 
C) Customization; Standardization; Efficiency; Effectiveness 
D) The Environment; The Community; Suppliers; Other Stakeholders 
E) Strategy; Tactics; Productivity; Profitability

Question 13

___________ is generally used to facilitate an organization strategy that emphasizes low cost.

Accepted Answer

A) Speed to market 
B) Flexibility 
C) Customization 
D) Sustainability 
E) None of the above 
A) Speed to market 
B) Flexibility 
C) Customization 
D) Sustainability 
E) None of the above

Question 14

Time-based strategies focus on reducing the time required to accomplish certain activities, such as new product development or delivery to the customer.

Accepted Answer

A) True 
 B)False

Question 15

The manager of a carpet store is trying to determine the best installation crew size.He has tried various crew sizes with the results shown below.Based on productivity, what crew size do you recommend?

Accepted Answer

A) 2 
B) 3 
C) 4 
A) 2 
B) 3 
C) 4

Question 16

An example of a strategic operations management decision is the choice of where to locate.

Accepted Answer

A) True 
 B)False

Question 17

Value added can be calculated by:

Accepted Answer

A) average productivity gains over time 
B) inputs divided by the outputs 
C) outputs divided by the inputs 
D) input plus output divided by two 
E) outputs minus inputs 
A) average productivity gains over time 
B) inputs divided by the outputs 
C) outputs divided by the inputs 
D) input plus output divided by two 
E) outputs minus inputs

Question 18

The external elements of SWOT analysis are:

Accepted Answer

A) strengths and weaknesses 
B) strengths and threats 
C) opportunities and threats 
D) weaknesses and opportunities 
E) strengths and opportunities 
A) strengths and weaknesses 
B) strengths and threats 
C) opportunities and threats 
D) weaknesses and opportunities 
E) strengths and opportunities

Question 19

For an organization to grow its market share, it must:

Accepted Answer

A) advertise using multimedia 
B) lower prices 
C) exceed minimum standards of acceptability for its products or services 
D) establish an internet website 
E) broaden its mission statement 
A) advertise using multimedia 
B) lower prices 
C) exceed minimum standards of acceptability for its products or services 
D) establish an internet website 
E) broaden its mission statement

Question 20

Productivity is defined as the ratio of input to output.

Accepted Answer

A) True 
 B)False

Exam 2: Competitiveness, Strategy, and Productivity

Increasing the service offered to the customer makes it more difficult to compete on the basis of ______.

One major shortcoming of the Balanced Scorecard is that it doesn't tend to take into account sustainability issues.

Which of the following is not typically considered a cure for poor competitiveness?

Suppose a country's productivity last year was 84.If this country's productivity growth rate of 5% is to be maintained, this means that this year's productivity will have to be _______.

Productivity tends to be only a very minor factor in an organization's ability to compete.

Productivity is directly related to the ability of an organization to compete.

Functional strategies should be designed to directly support a firm's mission.

The ratio of good output to quantity of raw material input is called

A productivity increase in one operation that doesn't improve overall productivity of the business isn't

The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:

___________ is generally used to facilitate an organization strategy that emphasizes low cost.

Time-based strategies focus on reducing the time required to accomplish certain activities, such as new product development or delivery to the customer.

The manager of a carpet store is trying to determine the best installation crew size.He has tried various crew sizes with the results shown below.Based on productivity, what crew size do you recommend?

An example of a strategic operations management decision is the choice of where to locate.

Value added can be calculated by:

The external elements of SWOT analysis are:

For an organization to grow its market share, it must:

Productivity is defined as the ratio of input to output.

Introduction to Operations Management

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Extension 4: Reliability

Extension 5: Decision Theory

Extension 7: Learning Curves

Extension 8: The Transportation Model

Extension 10: Acceptance Sampling

Extension 14: Maintenance

Filters