Question 1

Subject lines are used in e-mail messages and memos but never in letters.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following instructions is in the imperative (command)mood?

Accepted Answer

A)  Your report should be submitted by Friday. 
B)  The fourth step involves rebooting your computer. 
C)  Sign and date the agreement. 
D)  All of these choices are in the imperative mood. 
A)  Your report should be submitted by Friday. 
B)  The fourth step involves rebooting your computer. 
C)  Sign and date the agreement. 
D)  All of these choices are in the imperative mood.

Question 3

Printed hard-copy ____________________ remain useful for important internal messages that require a permanent record or formality.

Accepted Answer

The answer of Printed hard-copy ____________________ remain useful for important...

Question 4

Allison is writing a recommendation for one of her former employees.What is the best communication channel for Allison to use to send this message to a potential employer?

Accepted Answer

A)  E-mail 
B)  Fax 
C)  Bound report 
D)  Letter 
A)  E-mail 
B)  Fax 
C)  Bound report 
D)  Letter

Question 5

____________________ messages describe how to complete a task.

Accepted Answer

The answer of ____________________ messages describe how to complete a...

Question 6

Instruction messages are used to

Accepted Answer

A)  establish rules of conduct to be followed within an organization. 
B)  explain clearly how to complete a task. 
C)  entertain customers by being witty and clever. 
D)  All of these choices. 
A)  establish rules of conduct to be followed within an organization. 
B)  explain clearly how to complete a task. 
C)  entertain customers by being witty and clever. 
D)  All of these choices.

Question 7

Which of the following is the best opening for a direct claim letter?

Accepted Answer

A)  I have been a loyal customer of Café Divine for many years. 
B)  Please credit my Visa account for $24, the amount I was overcharged on February 21. 
C)  I was extremely disappointed to be overcharged on my dinner bill. 
D)  All of these choices are effective openings for a routine claim letter. 
A)  I have been a loyal customer of Café Divine for many years. 
B)  Please credit my Visa account for $24, the amount I was overcharged on February 21. 
C)  I was extremely disappointed to be overcharged on my dinner bill. 
D)  All of these choices are effective openings for a routine claim letter.

Question 8

Madison is about to begin the second phase of the 3-x-3 writing process as she works on a letter to her clients.What will she do first in this phase?

Accepted Answer

A)  Analyze the purpose of her letter. 
B)  Collect any necessary information. 
C)  Proofread her first draft. 
D)  Compose the final draft of the letter. 
A)  Analyze the purpose of her letter. 
B)  Collect any necessary information. 
C)  Proofread her first draft. 
D)  Compose the final draft of the letter.

Question 9

____________________ is most appropriate for short messages, such as sharing "need-to-know" facts, setting up appointments, distributing documents, giving updates, requesting information, getting answers to specific questions, and documenting conversations when a paper trail is needed.

Accepted Answer

The answer of ____________________ is most appropriate for short messages,...

Question 10

Goodwill messages are used in business to express thanks, recognition, and sympathy.Explain why these messages are valuable in the workplace and the five Ss that apply when writing them.Then describe three work-related scenarios where it would be appropriate to send each of these types of messages.

Accepted Answer

Student answers will vary.
Goodwill mess

Question 11

As you prepare to write a business message, you should first ask, "What communication channel should I use?"

Accepted Answer

A) True 
 B)False

Question 12

You must ask a series of questions in a routine request e-mail message.What is the best way to present these questions?

Accepted Answer

A)  In a paragraph in the body of your letter 
B)  In a separate attached document 
C)  In a bulleted or numbered list in the body of your letter 
D)  In the closing paragraph of your letter so that they're not overlooked 
A)  In a paragraph in the body of your letter 
B)  In a separate attached document 
C)  In a bulleted or numbered list in the body of your letter 
D)  In the closing paragraph of your letter so that they're not overlooked

Question 13

Chandra wants to give her employees a brief update about an upcoming sales promotion.What is the best communication channel for Chandra to use to send this message to her employees?

Accepted Answer

A)  E-mail 
B)  Fax 
C)  Bound report 
D)  Letter 
A)  E-mail 
B)  Fax 
C)  Bound report 
D)  Letter

Question 14

Thank you for your letter congratulating me on my recent promotion to section supervisor; it was really nothing is an appropriate response to a letter congratulating an individual.

Accepted Answer

A) True 
 B)False

Question 15

Action information, including deadline dates, should be placed in the body of a routine request message.

Accepted Answer

A) True 
 B)False

Subject lines are used in e-mail messages and memos but never in letters.

Which of the following instructions is in the imperative (command)mood?

Printed hard-copy ____________________ remain useful for important internal messages that require a permanent record or formality.

Allison is writing a recommendation for one of her former employees.What is the best communication channel for Allison to use to send this message to a potential employer?

____________________ messages describe how to complete a task.

Instruction messages are used to

Which of the following is the best opening for a direct claim letter?

Madison is about to begin the second phase of the 3-x-3 writing process as she works on a letter to her clients.What will she do first in this phase?

____________________ is most appropriate for short messages, such as sharing "need-to-know" facts, setting up appointments, distributing documents, giving updates, requesting information, getting answers to specific questions, and documenting conversations when a paper trail is needed.

Goodwill messages are used in business to express thanks, recognition, and sympathy.Explain why these messages are valuable in the workplace and the five Ss that apply when writing them.Then describe three work-related scenarios where it would be appropriate to send each of these types of messages.

As you prepare to write a business message, you should first ask, "What communication channel should I use?"

You must ask a series of questions in a routine request e-mail message.What is the best way to present these questions?

Chandra wants to give her employees a brief update about an upcoming sales promotion.What is the best communication channel for Chandra to use to send this message to her employees?

Thank you for your letter congratulating me on my recent promotion to section supervisor; it was really nothing is an appropriate response to a letter congratulating an individual.

Action information, including deadline dates, should be placed in the body of a routine request message.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 8: Positive Messages

Subject lines are used in e-mail messages and memos but never in letters.

Which of the following instructions is in the imperative (command)mood?

Printed hard-copy ____________________ remain useful for important internal messages that require a permanent record or formality.

Allison is writing a recommendation for one of her former employees.What is the best communication channel for Allison to use to send this message to a potential employer?

____________________ messages describe how to complete a task.

Instruction messages are used to

Which of the following is the best opening for a direct claim letter?

Madison is about to begin the second phase of the 3-x-3 writing process as she works on a letter to her clients.What will she do first in this phase?

____________________ is most appropriate for short messages, such as sharing "need-to-know" facts, setting up appointments, distributing documents, giving updates, requesting information, getting answers to specific questions, and documenting conversations when a paper trail is needed.

Goodwill messages are used in business to express thanks, recognition, and sympathy.Explain why these messages are valuable in the workplace and the five Ss that apply when writing them.Then describe three work-related scenarios where it would be appropriate to send each of these types of messages.

As you prepare to write a business message, you should first ask, "What communication channel should I use?"

You must ask a series of questions in a routine request e-mail message.What is the best way to present these questions?

Chandra wants to give her employees a brief update about an upcoming sales promotion.What is the best communication channel for Chandra to use to send this message to her employees?

Thank you for your letter congratulating me on my recent promotion to section supervisor; it was really nothing is an appropriate response to a letter congratulating an individual.

Action information, including deadline dates, should be placed in the body of a routine request message.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters