Question 1

In the case of a manufacturing company,which of the following is an example of a value-creation process?

Accepted Answer

A) Product designing 
B) Human resource services 
C) Public relations 
D) Legal services 
A) Product designing 
B) Human resource services 
C) Public relations 
D) Legal services

Question 2

After-action review or debrief is a process control approach used by organizations to:

Accepted Answer

A) reduce the cost of conducting a process. 
B) improve the process by increasing the efficiency of the manufacturing systems. 
C) decrease the time required for completing a process. 
D) prevent the errors in a process from occurring again in the future. 
A) reduce the cost of conducting a process. 
B) improve the process by increasing the efficiency of the manufacturing systems. 
C) decrease the time required for completing a process. 
D) prevent the errors in a process from occurring again in the future.

Question 3

How does K&N identify work process improvements?

Accepted Answer

At K&N,data that indicate the

Question 4

What is meant by operational steps?

Accepted Answer

Operational steps are a set of

Question 5

What are shipping quality audits at the Lexus plant in Cambridge?

Accepted Answer

At the end of the production line at the

Question 6

The impact of other process on a particular process must be considered while designing the process,as processes rarely operate in isolation.

Accepted Answer

A) True 
 B)False

Question 7

Value-creation processes are sometimes called _____ processes.

Accepted Answer

A) core 
B) support 
C) job enrichment 
D) quality circle 
A) core 
B) support 
C) job enrichment 
D) quality circle

Question 8

As customization of services increases,_____ become(s) a bigger factor in the ability to provide high quality service to the customers.

Accepted Answer

A) professional judgement of the employees 
B) processes and procedures 
C) employee behavior 
D) physical facilities 
A) professional judgement of the employees 
B) processes and procedures 
C) employee behavior 
D) physical facilities

Question 9

Benchmarking encourages employees to continuously innovate.

Accepted Answer

A) True 
 B)False

Question 10

A kaizen blitz is an improvement initiative that is gradual and continuous and is performed on a part-time basis.

Accepted Answer

A) True 
 B)False

Question 11

Processes must be measurable and repeatable in order to apply the techniques of process management.

Accepted Answer

A) True 
 B)False

Question 12

After using an ATM machine,Deborah forgets to remove her card from the machine.This is an example of:

Accepted Answer

A) a treatment error between the server and the customer. 
B) a customer error in preparation. 
C) a customer error at the resolution stage of a service. 
D) a customer error during an encounter. 
A) a treatment error between the server and the customer. 
B) a customer error in preparation. 
C) a customer error at the resolution stage of a service. 
D) a customer error during an encounter.

Question 13

Reengineering focuses on improving the existing procedures rather than eliminating them and reinventing the process.

Accepted Answer

A) True 
 B)False

Question 14

Explain the concept of "quality gates" at the Cambridge plant of Lexus with an example.

Accepted Answer

At the Cambridge plant,Lexus has taken q

Question 15

Briefly discuss the K&N process management framework.

Accepted Answer

K&N uses a comprehensive system for proc

Question 16

Which of the following statements best describes process owners?

Accepted Answer

A) They have the authority to certify the processes used by the suppliers of their organization. 
B) They have the authority to design the processes that will be used by the top management team in their organization. 
C) They test the accuracy of the processes used in the marketing management. 
D) They are accountable for process performance and have the authority to control and improve their process. 
A) They have the authority to certify the processes used by the suppliers of their organization. 
B) They have the authority to design the processes that will be used by the top management team in their organization. 
C) They test the accuracy of the processes used in the marketing management. 
D) They are accountable for process performance and have the authority to control and improve their process.

Question 17

Which of the following is the first step involved in designing a manufacturing process?

Accepted Answer

A) Defining the sequence of steps that need to be performed 
B) Documenting the procedures and requirements in a flowchart 
C) Analyzing the processes prior to implementation to improve quality 
D) Conducting a detailed technical analysis of the characteristics of the product 
A) Defining the sequence of steps that need to be performed 
B) Documenting the procedures and requirements in a flowchart 
C) Analyzing the processes prior to implementation to improve quality 
D) Conducting a detailed technical analysis of the characteristics of the product

Question 18

Breakthrough improvement refers to discontinuous change,as opposed to the gradual,continuous improvement philosophy of kaizen.

Accepted Answer

A) True 
 B)False

Question 19

The outputs of service processes are not as well defined as manufactured products.

Accepted Answer

A) True 
 B)False

Question 20

How does the cleanliness process at the Lexus plant in Cambridge support the achievement of high product quality?

Accepted Answer

In order to foster the kaizen philosophy

In the case of a manufacturing company,which of the following is an example of a value-creation process?

After-action review or debrief is a process control approach used by organizations to:

How does K&N identify work process improvements?

What is meant by operational steps?

What are shipping quality audits at the Lexus plant in Cambridge?

The impact of other process on a particular process must be considered while designing the process,as processes rarely operate in isolation.

Value-creation processes are sometimes called _____ processes.

As customization of services increases,_____ become(s) a bigger factor in the ability to provide high quality service to the customers.

Benchmarking encourages employees to continuously innovate.

A kaizen blitz is an improvement initiative that is gradual and continuous and is performed on a part-time basis.

Processes must be measurable and repeatable in order to apply the techniques of process management.

After using an ATM machine,Deborah forgets to remove her card from the machine.This is an example of:

Reengineering focuses on improving the existing procedures rather than eliminating them and reinventing the process.

Explain the concept of "quality gates" at the Cambridge plant of Lexus with an example.

Briefly discuss the K&N process management framework.

Which of the following statements best describes process owners?

Which of the following is the first step involved in designing a manufacturing process?

Breakthrough improvement refers to discontinuous change,as opposed to the gradual,continuous improvement philosophy of kaizen.

The outputs of service processes are not as well defined as manufactured products.

How does the cleanliness process at the Lexus plant in Cambridge support the achievement of high product quality?

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 5: Process Focus

In the case of a manufacturing company,which of the following is an example of a value-creation process?

After-action review or debrief is a process control approach used by organizations to:

How does K&N identify work process improvements?

What is meant by operational steps?

What are shipping quality audits at the Lexus plant in Cambridge?

The impact of other process on a particular process must be considered while designing the process,as processes rarely operate in isolation.

Value-creation processes are sometimes called _____ processes.

As customization of services increases,_____ become(s) a bigger factor in the ability to provide high quality service to the customers.

Benchmarking encourages employees to continuously innovate.

A kaizen blitz is an improvement initiative that is gradual and continuous and is performed on a part-time basis.

Processes must be measurable and repeatable in order to apply the techniques of process management.

After using an ATM machine,Deborah forgets to remove her card from the machine.This is an example of:

Reengineering focuses on improving the existing procedures rather than eliminating them and reinventing the process.

Explain the concept of "quality gates" at the Cambridge plant of Lexus with an example.

Briefly discuss the K&N process management framework.

Which of the following statements best describes process owners?

Which of the following is the first step involved in designing a manufacturing process?

Breakthrough improvement refers to discontinuous change,as opposed to the gradual,continuous improvement philosophy of kaizen.

The outputs of service processes are not as well defined as manufactured products.

How does the cleanliness process at the Lexus plant in Cambridge support the achievement of high product quality?

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters