Question 1

Many multinational corporations use _____ as the common language for international communication.

Accepted Answer

A) French 
B) English 
C) Spanish 
D) Japanese 
A) French 
B) English 
C) Spanish 
D) Japanese B

Question 2

Chromatics:

Accepted Answer

A) Is the use of sound to communicate messages 
B) Is the use of symbols to communicate messages 
C) Is the use of gestures to communicate messages 
D) Is the use of color to communicate messages 
A) Is the use of sound to communicate messages 
B) Is the use of symbols to communicate messages 
C) Is the use of gestures to communicate messages 
D) Is the use of color to communicate messages D

Question 3

In contrast to the contextual style, the personal style is more popular in:

Accepted Answer

A) Low-power distance, collective, high-context cultures 
B) Low-power distance, individualistic, low-context cultures 
C) High-power distance, individualistic, low-context cultures 
D) High-power distance, collective, high-context cultures 
A) Low-power distance, collective, high-context cultures 
B) Low-power distance, individualistic, low-context cultures 
C) High-power distance, individualistic, low-context cultures 
D) High-power distance, collective, high-context cultures B

Question 4

The transmission of information from manager to subordinate is referred to as:

Accepted Answer

A) Lateral communication 
B) Upward communication 
C) Downward communication 
D) Horizontal communication 
A) Lateral communication 
B) Upward communication 
C) Downward communication 
D) Horizontal communication

Question 5

Timing and pauses within verbal behavior are one of the many common forms of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 6

In terms of communication styles, which of the following countries has a high-context society?

Accepted Answer

A) Germany 
B) Scandinavia 
C) Canada 
D) Japan 
A) Germany 
B) Scandinavia 
C) Canada 
D) Japan

Question 7

Steps can be taken to improve communication effectiveness in the international arena; these include all but:

Accepted Answer

A) Improving feedback systems 
B) Incorporating U.S. values regarding time into international operations 
C) Providing language and cultural training 
D) Increasing flexibility and cooperation 
A) Improving feedback systems 
B) Incorporating U.S. values regarding time into international operations 
C) Providing language and cultural training 
D) Increasing flexibility and cooperation

Question 8

Office layout is a good example of:

Accepted Answer

A) Proxemics 
B) Haptics 
C) Oculesics 
D) Kinesics 
A) Proxemics 
B) Haptics 
C) Oculesics 
D) Kinesics

Question 9

In terms of communication styles, which of the following countries has a low-context society?

Accepted Answer

A) The United States 
B) Japan 
C) Italy 
D) Arab countries 
A) The United States 
B) Japan 
C) Italy 
D) Arab countries

Question 10

Research conducted by John L.Graham shows that during a buyer-seller negotiation simulation:

Accepted Answer

A) Brazilians use a discussion of rewards and commands less than Americans 
B) Brazilians use self-disclosures more than the Americans 
C) Americans make first offers that have equal profit levels as their opponents 
D) Americans make more use of commands than their Japanese counterparts 
A) Brazilians use a discussion of rewards and commands less than Americans 
B) Brazilians use self-disclosures more than the Americans 
C) Americans make first offers that have equal profit levels as their opponents 
D) Americans make more use of commands than their Japanese counterparts

Question 11

_____ distance is used when calling across the room or giving a talk to a group.

Accepted Answer

A) Personal 
B) Public 
C) Intimate 
D) Social 
A) Personal 
B) Public 
C) Intimate 
D) Social

Question 12

What is communication? What is the key to effective communication?

Accepted Answer

Communication is the transfer

Question 13

Which of the following places would be the best neutral site for a Chilean firm carrying on negotiations with a German firm?

Accepted Answer

A) Santiago 
B) Munich 
C) Berlin 
D) New York City 
A) Santiago 
B) Munich 
C) Berlin 
D) New York City

Question 14

All parties to an offshoring arrangement should understand that mutual respect for cultures, both national and corporate, is negotiable.
A. T. Kearney recommended: "All parties to the offshoring arrangement should understand that mutual respect for cultures, both national and corporate, is not negotiable."

Accepted Answer

A) True 
 B)False

Question 15

When negotiators make a definitive decision before engaging in discussion, they may soon find out that the terms never even surface.

Accepted Answer

A) True 
 B)False

Question 16

Research by Trompenaars and Hampden-Turner shows that Arab negotiators:

Accepted Answer

A) Tend to open negotiations with a neutral initial position 
B) Analyze things subjectively and treat deadlines as only general guidelines for wrapping up negotiations 
C) Do not believe in making concessions and never reciprocate an opponent's concessions 
D) Never use an emotional appeal in their negotiation style 
A) Tend to open negotiations with a neutral initial position 
B) Analyze things subjectively and treat deadlines as only general guidelines for wrapping up negotiations 
C) Do not believe in making concessions and never reciprocate an opponent's concessions 
D) Never use an emotional appeal in their negotiation style

Question 17

To negotiate effectively, which of the following is not recommended?

Accepted Answer

A) Do not identify the counterpart's home culture too quickly. 
B) Accept the tendency to formulate simple, consistent, stable images. 
C) Beware of the Western bias toward "doing." 
D) Do not overestimate your familiarity with your counterpart's culture. 
A) Do not identify the counterpart's home culture too quickly. 
B) Accept the tendency to formulate simple, consistent, stable images. 
C) Beware of the Western bias toward "doing." 
D) Do not overestimate your familiarity with your counterpart's culture.

Question 18

In communicating on a face-to-face basis, _____ distance is used to handle most business transactions.

Accepted Answer

A) Social 
B) Public 
C) Personal 
D) Intimate 
A) Social 
B) Public 
C) Personal 
D) Intimate

Question 19

Written communication has been getting increased attention, because poor writing is proving to be a greater barrier than poor talking.

Accepted Answer

A) True 
 B)False

Question 20

Work hours, vacation accrual, general business practices, and human resource issues vary widely from country to country.

Accepted Answer

A) True 
 B)False

Many multinational corporations use _____ as the common language for international communication.

Chromatics:

In contrast to the contextual style, the personal style is more popular in:

The transmission of information from manager to subordinate is referred to as:

Timing and pauses within verbal behavior are one of the many common forms of nonverbal communication.

In terms of communication styles, which of the following countries has a high-context society?

Steps can be taken to improve communication effectiveness in the international arena; these include all but:

Office layout is a good example of:

In terms of communication styles, which of the following countries has a low-context society?

Research conducted by John L.Graham shows that during a buyer-seller negotiation simulation:

_____ distance is used when calling across the room or giving a talk to a group.

What is communication? What is the key to effective communication?

Which of the following places would be the best neutral site for a Chilean firm carrying on negotiations with a German firm?

When negotiators make a definitive decision before engaging in discussion, they may soon find out that the terms never even surface.

Research by Trompenaars and Hampden-Turner shows that Arab negotiators:

To negotiate effectively, which of the following is not recommended?

In communicating on a face-to-face basis, _____ distance is used to handle most business transactions.

Written communication has been getting increased attention, because poor writing is proving to be a greater barrier than poor talking.

Work hours, vacation accrual, general business practices, and human resource issues vary widely from country to country.

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics, Social Responsibility, and Sustainability

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Management Decision and Control

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters

Exam 7: Cross-Cultural and Negotiation

Many multinational corporations use _____ as the common language for international communication.

Chromatics:

In contrast to the contextual style, the personal style is more popular in:

The transmission of information from manager to subordinate is referred to as:

Timing and pauses within verbal behavior are one of the many common forms of nonverbal communication.

In terms of communication styles, which of the following countries has a high-context society?

Steps can be taken to improve communication effectiveness in the international arena; these include all but:

Office layout is a good example of:

In terms of communication styles, which of the following countries has a low-context society?

Research conducted by John L.Graham shows that during a buyer-seller negotiation simulation:

_____ distance is used when calling across the room or giving a talk to a group.

What is communication? What is the key to effective communication?

Which of the following places would be the best neutral site for a Chilean firm carrying on negotiations with a German firm?

When negotiators make a definitive decision before engaging in discussion, they may soon find out that the terms never even surface.

Research by Trompenaars and Hampden-Turner shows that Arab negotiators:

To negotiate effectively, which of the following is not recommended?

In communicating on a face-to-face basis, _____ distance is used to handle most business transactions.

Written communication has been getting increased attention, because poor writing is proving to be a greater barrier than poor talking.

Work hours, vacation accrual, general business practices, and human resource issues vary widely from country to country.

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics, Social Responsibility, and Sustainability

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Management Decision and Control

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters