Question 1

________ focuses on the distribution of end products within the order-to-cash business process.

Accepted Answer

A)  Procure-and-pay process 
B)  Sales and marketing activity 
C)  Make-to-stock process 
D)  Inbound logistics 
E)  Outbound logistics 
A)  Procure-and-pay process 
B)  Sales and marketing activity 
C)  Make-to-stock process 
D)  Inbound logistics 
E)  Outbound logistics

Question 2

Internally focused systems coordinate business processes with customers,suppliers,and business partners.

Accepted Answer

A) True 
 B)False

Question 3

A(n)________ system coordinates business processes with customers,suppliers,and business partners of an organization.

Accepted Answer

A)  internally focused 
B)  legacy 
C)  stand-alone 
D)  intermediary 
E)  externally focused 
A)  internally focused 
B)  legacy 
C)  stand-alone 
D)  intermediary 
E)  externally focused

Question 4

Components which support employee recruitment,assignment tracking,performance reviews,payroll,and regulatory requirements are called ________ management.

Accepted Answer

A)  human resource 
B)  operations 
C)  financial 
D)  personal 
E)  organizing 
A)  human resource 
B)  operations 
C)  financial 
D)  personal 
E)  organizing

Question 5

Assembly processes are ________ activities.

Accepted Answer

A)  outbound logistics 
B)  marketing and sale 
C)  customer sales 
D)  administrative and marketing 
E)  operations and manufacturing 
A)  outbound logistics 
B)  marketing and sale 
C)  customer sales 
D)  administrative and marketing 
E)  operations and manufacturing

Question 6

Applications that are designed and developed exclusively for a specific organization are known as ________ software.

Accepted Answer

A)  collaborative 
B)  custom 
C)  groupware 
D)  ready-made application 
E)  packaged 
A)  collaborative 
B)  custom 
C)  groupware 
D)  ready-made application 
E)  packaged

Question 7

The order-to-cash process entails subprocesses such as price and terms negotiations,issuing of the purchase order,receiving the goods,and receiving and paying the invoice.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a core business process?

Accepted Answer

A)  time-to-purchase 
B)  make-to-stock 
C)  plan-to-produce 
D)  account-to-report 
E)  hire-to-retire 
A)  time-to-purchase 
B)  make-to-stock 
C)  plan-to-produce 
D)  account-to-report 
E)  hire-to-retire

Question 9

The make-to-stock process is typically used for ________.

Accepted Answer

A)  customizable goods 
B)  commodities 
C)  big-ticket items 
D)  building aircrafts 
E)  building highways 
A)  customizable goods 
B)  commodities 
C)  big-ticket items 
D)  building aircrafts 
E)  building highways

Question 10

How does getting help from outside experts contribute to an enterprise's resource planning success?

Accepted Answer

Enterprise systems are complex.Even the

Question 11

Subprocesses of the procure-to-pay process include ________.

Accepted Answer

A)  collecting the payment 
B)  creating customer records 
C)  price and terms negotiations 
D)  creating customer satisfaction 
E)  speeding up the collection process 
A)  collecting the payment 
B)  creating customer records 
C)  price and terms negotiations 
D)  creating customer satisfaction 
E)  speeding up the collection process

Question 12

According to business process management,identify the next step taken by management after identifying the ways in which the information systems can be used.

Accepted Answer

A)  identifying the critical processes that are to be redesigned 
B)  understanding and measuring the existing processes as a baseline for future improvements 
C)  reducing costs and shortening the time it takes to get products to market 
D)  designing and implementing a prototype of the new process 
E)  developing a vision for the organization that specifies the business objectives 
A)  identifying the critical processes that are to be redesigned 
B)  understanding and measuring the existing processes as a baseline for future improvements 
C)  reducing costs and shortening the time it takes to get products to market 
D)  designing and implementing a prototype of the new process 
E)  developing a vision for the organization that specifies the business objectives

Question 13

In the procure-to-pay process,the negotiation of price and terms is followed by ________.

Accepted Answer

A)  settling the payment 
B)  creating the customer record 
C)  issuing the purchase order 
D)  receiving the goods 
E)  receiving the invoice 
A)  settling the payment 
B)  creating the customer record 
C)  issuing the purchase order 
D)  receiving the goods 
E)  receiving the invoice

Question 14

Components to simplify,standardize,and automate business processes related to inbound and outbound logistics,product development,manufacturing,and sales and service are called ________ management.

Accepted Answer

A)  human resource 
B)  operations 
C)  financial 
D)  personal 
E)  organizing 
A)  human resource 
B)  operations 
C)  financial 
D)  personal 
E)  organizing

Question 15

In the order-to-cash process,checking credit is followed by ________.

Accepted Answer

A)  collecting payment 
B)  creating an order 
C)  allocating stock 
D)  picking, packing, and shipping 
E)  preparing and sending the invoice 
A)  collecting payment 
B)  creating an order 
C)  allocating stock 
D)  picking, packing, and shipping 
E)  preparing and sending the invoice

Question 16

Buying a book at Amazon.com illustrates which of the following core business processes?

Accepted Answer

A)  time-to-purchase 
B)  order-to-cash 
C)  plan-to-produce 
D)  account-to-report 
E)  hire-to-retire 
A)  time-to-purchase 
B)  order-to-cash 
C)  plan-to-produce 
D)  account-to-report 
E)  hire-to-retire

Question 17

In an order-to-cash process,identify the next step that the online retailer takes after creating an order for a customer.

Accepted Answer

A)  collect payment 
B)  create customer record 
C)  check and allocate stock 
D)  pick, pack, and ship 
E)  prepare and send invoice 
A)  collect payment 
B)  create customer record 
C)  check and allocate stock 
D)  pick, pack, and ship 
E)  prepare and send invoice

Question 18

How is business process management similar to quality improvement approach such as total quality management?

Accepted Answer

A)  They are intended to be cross-functional approaches to improve an organization. 
B)  They focus on radical redesign and drastic improvement of processes. 
C)  They focus on incremental change of processes. 
D)  They focus on the activities typically occurring at the operational level of the organization. 
E)  They focus on providing capabilities for discovering "hidden" predictive relationships while conducting a forecast. 
A)  They are intended to be cross-functional approaches to improve an organization. 
B)  They focus on radical redesign and drastic improvement of processes. 
C)  They focus on incremental change of processes. 
D)  They focus on the activities typically occurring at the operational level of the organization. 
E)  They focus on providing capabilities for discovering "hidden" predictive relationships while conducting a forecast.

Question 19

Rather than storing information in separate places throughout the organization,enterprise systems provide a central repository common to all corporate users.

Accepted Answer

A) True 
 B)False

Question 20

Enterprise resource planning replaces stand-alone applications by providing various modules based on a common database and similar application interfaces that service the entire enterprise rather than portions of it.

Accepted Answer

A) True 
 B)False

________ focuses on the distribution of end products within the order-to-cash business process.

Internally focused systems coordinate business processes with customers,suppliers,and business partners.

A(n)________ system coordinates business processes with customers,suppliers,and business partners of an organization.

Components which support employee recruitment,assignment tracking,performance reviews,payroll,and regulatory requirements are called ________ management.

Assembly processes are ________ activities.

Applications that are designed and developed exclusively for a specific organization are known as ________ software.

The order-to-cash process entails subprocesses such as price and terms negotiations,issuing of the purchase order,receiving the goods,and receiving and paying the invoice.

Which of the following is a core business process?

The make-to-stock process is typically used for ________.

How does getting help from outside experts contribute to an enterprise's resource planning success?

Subprocesses of the procure-to-pay process include ________.

According to business process management,identify the next step taken by management after identifying the ways in which the information systems can be used.

In the procure-to-pay process,the negotiation of price and terms is followed by ________.

Components to simplify,standardize,and automate business processes related to inbound and outbound logistics,product development,manufacturing,and sales and service are called ________ management.

In the order-to-cash process,checking credit is followed by ________.

Buying a book at Amazon.com illustrates which of the following core business processes?

In an order-to-cash process,identify the next step that the online retailer takes after creating an order for a customer.

How is business process management similar to quality improvement approach such as total quality management?

Rather than storing information in separate places throughout the organization,enterprise systems provide a central repository common to all corporate users.

Enterprise resource planning replaces stand-alone applications by providing various modules based on a common database and similar application interfaces that service the entire enterprise rather than portions of it.

Managing in the Digital World

Gaining Competitive Advantage Through Information Systems

Managing the Information Systems Infrastructure and Services

Enabling Business-To-Consumer Electronic Commerce

Enhancing Organizational Communication and Collaboration Using Social Media

Enhancing Business Intelligence Using Information Systems

Strengthening Business-To-Business Relationships Via Supply Chain and Customer Relationship Management

Developing and Acquiring Information Systems

Securing Information Systems

Appendix: Technology Briefing: Foundations of Information Systems Infrastructure

Filters

Exam 7: Enhancing Business Processes Using Enterprise Information Systems

________ focuses on the distribution of end products within the order-to-cash business process.

Internally focused systems coordinate business processes with customers,suppliers,and business partners.

A(n)________ system coordinates business processes with customers,suppliers,and business partners of an organization.

Components which support employee recruitment,assignment tracking,performance reviews,payroll,and regulatory requirements are called ________ management.

Assembly processes are ________ activities.

Applications that are designed and developed exclusively for a specific organization are known as ________ software.

The order-to-cash process entails subprocesses such as price and terms negotiations,issuing of the purchase order,receiving the goods,and receiving and paying the invoice.

Which of the following is a core business process?

The make-to-stock process is typically used for ________.

How does getting help from outside experts contribute to an enterprise's resource planning success?

Subprocesses of the procure-to-pay process include ________.

According to business process management,identify the next step taken by management after identifying the ways in which the information systems can be used.

In the procure-to-pay process,the negotiation of price and terms is followed by ________.

Components to simplify,standardize,and automate business processes related to inbound and outbound logistics,product development,manufacturing,and sales and service are called ________ management.

In the order-to-cash process,checking credit is followed by ________.

Buying a book at Amazon.com illustrates which of the following core business processes?

In an order-to-cash process,identify the next step that the online retailer takes after creating an order for a customer.

How is business process management similar to quality improvement approach such as total quality management?

Rather than storing information in separate places throughout the organization,enterprise systems provide a central repository common to all corporate users.

Enterprise resource planning replaces stand-alone applications by providing various modules based on a common database and similar application interfaces that service the entire enterprise rather than portions of it.

Managing in the Digital World

Gaining Competitive Advantage Through Information Systems

Managing the Information Systems Infrastructure and Services

Enabling Business-To-Consumer Electronic Commerce

Enhancing Organizational Communication and Collaboration Using Social Media

Enhancing Business Intelligence Using Information Systems

Strengthening Business-To-Business Relationships Via Supply Chain and Customer Relationship Management

Developing and Acquiring Information Systems

Securing Information Systems

Appendix: Technology Briefing: Foundations of Information Systems Infrastructure

Filters