Question 1

________ is a support activity.

Accepted Answer

A)  Outbound logistics 
B)  Operations and manufacturing 
C)  Technology development 
D)  Customer service 
E)  Marketing and sales 
A)  Outbound logistics 
B)  Operations and manufacturing 
C)  Technology development 
D)  Customer service 
E)  Marketing and sales C

Question 2

An online retailer has finished creating a customer record.Identify the retailer's next step in an order-to-cash process.

Accepted Answer

A)  create order 
B)  allocate stock 
C)  pick, pack, and ship 
D)  prepare and send invoice 
E)  check customer's creditworthiness 
A)  create order 
B)  allocate stock 
C)  pick, pack, and ship 
D)  prepare and send invoice 
E)  check customer's creditworthiness E

Question 3

Companies that have successfully installed enterprise systems are found to follow a basic set of recommendations related to enterprise system implementations.

Accepted Answer

A) True 
 B)False  True

Question 4

One of the traditional functional areas that companies are organized around is information systems management.

Accepted Answer

A) True 
 B)False

Question 5

Briefly explain enterprise resource planning (ERP)control.

Accepted Answer

Enterprise resource planning (ERP)contro

Question 6

Write a short note on the rise of enterprise systems.

Accepted Answer

In order to efficiently conduct the core

Question 7

Legacy systems can prove problematic when information from multiple departmental systems is required to support business processes and decision making.Which of the following scenarios is most similar to the above-mentioned statement?

Accepted Answer

A)  Chuck's is a retail chain that has an inventory management system that is tied to an RFID system. This system notifies Chuck's managers when the inventory in its stores falls below a certain level. 
B)  Quick Software Solutions has an automated system to track employee absence. It also uses a non-automated system like attendance registers that employees sign every day. This information is updated to Quick's database management system on a weekly basis. 
C)  Nuok Tires supplies its products to Fresto, an automobile manufacturer. Nuok Tires' factories are located close to Fresto's factories to minimize transportation costs. 
D)  Fender, a guitar manufacturer, allows customers to design their guitars online. Potential buyers need to send the design with the order to receive their customized guitars. 
E)  Jsutmi successfully pursues a just-in-time inventory system. Recently, however, it has not been able to meet demand due to labor problems. 
A)  Chuck's is a retail chain that has an inventory management system that is tied to an RFID system. This system notifies Chuck's managers when the inventory in its stores falls below a certain level. 
B)  Quick Software Solutions has an automated system to track employee absence. It also uses a non-automated system like attendance registers that employees sign every day. This information is updated to Quick's database management system on a weekly basis. 
C)  Nuok Tires supplies its products to Fresto, an automobile manufacturer. Nuok Tires' factories are located close to Fresto's factories to minimize transportation costs. 
D)  Fender, a guitar manufacturer, allows customers to design their guitars online. Potential buyers need to send the design with the order to receive their customized guitars. 
E)  Jsutmi successfully pursues a just-in-time inventory system. Recently, however, it has not been able to meet demand due to labor problems.

Question 8

A system that communicates across organizational boundaries is sometimes referred to as an interorganizational system (IOS).

Accepted Answer

A) True 
 B)False

Question 9

Customers can purchase ________ software off the shelf to help them with their personal documents and communications.

Accepted Answer

A)  personalized 
B)  tailored 
C)  packaged 
D)  custom 
E)  bespoke 
A)  personalized 
B)  tailored 
C)  packaged 
D)  custom 
E)  bespoke

Question 10

In the ________ process,goods are produced based on forecasts and are stored in a warehouse,and sales orders are then fulfilled from inventory.

Accepted Answer

A)  configure-to-stock 
B)  make-to-stock 
C)  make-to-order 
D)  engineer-to-order 
E)  assemble-to-order 
A)  configure-to-stock 
B)  make-to-stock 
C)  make-to-order 
D)  engineer-to-order 
E)  assemble-to-order

Question 11

Customer relationship management applications concentrate on the activities involved in promoting and selling products to the customers as well as providing customer service and nourishing long-term relationships.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following types of software is best suited for tasks that are unique to a particular business?

Accepted Answer

A)  collaborative 
B)  custom 
C)  groupware 
D)  packaged 
E)  ready-made application 
A)  collaborative 
B)  custom 
C)  groupware 
D)  packaged 
E)  ready-made application

Question 13

The make-to-order process uses the pull-based approach.

Accepted Answer

A) True 
 B)False

Question 14

In the 1990s,business process management was known as ________.

Accepted Answer

A)  business systems management 
B)  business process reengineering 
C)  business service reengineering 
D)  application performance management 
E)  application service management 
A)  business systems management 
B)  business process reengineering 
C)  business service reengineering 
D)  application performance management 
E)  application service management

Question 15

Administrative activities focus on the ________.

Accepted Answer

A)  design and development of applications that support the primary business activities 
B)  hardware and software that must be implemented to support the applications that the primary activities use 
C)  business activities associated with employee management 
D)  processes and decision making to orchestrate the day-to-day operations of an organization 
E)  purchasing of goods and services that are required as inputs for the primary activities 
A)  design and development of applications that support the primary business activities 
B)  hardware and software that must be implemented to support the applications that the primary activities use 
C)  business activities associated with employee management 
D)  processes and decision making to orchestrate the day-to-day operations of an organization 
E)  purchasing of goods and services that are required as inputs for the primary activities

Question 16

Enterprise resource planning (ERP)extended components focus primarily on ________.

Accepted Answer

A)  customer relationship management and product lifecycle management 
B)  product lifecycle management and supply chain management 
C)  customer relationship management and human capital management 
D)  human capital management and supply chain management 
E)  customer relationship management and supply chain management 
A)  customer relationship management and product lifecycle management 
B)  product lifecycle management and supply chain management 
C)  customer relationship management and human capital management 
D)  human capital management and supply chain management 
E)  customer relationship management and supply chain management

Question 17

In core business processes,which of the following uses a push-based approach?

Accepted Answer

A)  order-to-cash 
B)  procure-to-pay 
C)  production-to-order 
D)  make-to-stock 
E)  make-to-order 
A)  order-to-cash 
B)  procure-to-pay 
C)  production-to-order 
D)  make-to-stock 
E)  make-to-order

Question 18

The processes associated with buying goods from external vendors are together referred to as the procure-to-pay process.

Accepted Answer

A) True 
 B)False

Question 19

Outbound logistics activities focus on the ________.

Accepted Answer

A)  processing of orders 
B)  distribution of end products within the order-to-cash business process 
C)  pricing of goods and services 
D)  transformation of raw materials into end products 
E)  receiving and stocking of raw materials, parts, and products 
A)  processing of orders 
B)  distribution of end products within the order-to-cash business process 
C)  pricing of goods and services 
D)  transformation of raw materials into end products 
E)  receiving and stocking of raw materials, parts, and products

Question 20

________ management is a systematic,structured approach to improvement,in which people critically examine,rethink,and redesign business processes in order to achieve dramatic improvements in one or more performance measures,such as quality,cycle time,or cost.

Accepted Answer

A)  Business process 
B)  Business activity 
C)  Business service 
D)  Application performance 
E)  Application service 
A)  Business process 
B)  Business activity 
C)  Business service 
D)  Application performance 
E)  Application service

________ is a support activity.

An online retailer has finished creating a customer record.Identify the retailer's next step in an order-to-cash process.

Companies that have successfully installed enterprise systems are found to follow a basic set of recommendations related to enterprise system implementations.

One of the traditional functional areas that companies are organized around is information systems management.

Briefly explain enterprise resource planning (ERP)control.

Write a short note on the rise of enterprise systems.

Legacy systems can prove problematic when information from multiple departmental systems is required to support business processes and decision making.Which of the following scenarios is most similar to the above-mentioned statement?

A system that communicates across organizational boundaries is sometimes referred to as an interorganizational system (IOS).

Customers can purchase ________ software off the shelf to help them with their personal documents and communications.

In the ________ process,goods are produced based on forecasts and are stored in a warehouse,and sales orders are then fulfilled from inventory.

Customer relationship management applications concentrate on the activities involved in promoting and selling products to the customers as well as providing customer service and nourishing long-term relationships.

Which of the following types of software is best suited for tasks that are unique to a particular business?

The make-to-order process uses the pull-based approach.

In the 1990s,business process management was known as ________.

Administrative activities focus on the ________.

Enterprise resource planning (ERP)extended components focus primarily on ________.

In core business processes,which of the following uses a push-based approach?

The processes associated with buying goods from external vendors are together referred to as the procure-to-pay process.

Outbound logistics activities focus on the ________.

________ management is a systematic,structured approach to improvement,in which people critically examine,rethink,and redesign business processes in order to achieve dramatic improvements in one or more performance measures,such as quality,cycle time,or cost.

Managing in the Digital World

Gaining Competitive Advantage Through Information Systems

Managing the Information Systems Infrastructure and Services

Enabling Business-To-Consumer Electronic Commerce

Enhancing Organizational Communication and Collaboration Using Social Media

Enhancing Business Intelligence Using Information Systems

Strengthening Business-To-Business Relationships Via Supply Chain and Customer Relationship Management

Developing and Acquiring Information Systems

Securing Information Systems

Appendix: Technology Briefing: Foundations of Information Systems Infrastructure

Filters

Exam 7: Enhancing Business Processes Using Enterprise Information Systems

________ is a support activity.

An online retailer has finished creating a customer record.Identify the retailer's next step in an order-to-cash process.

Companies that have successfully installed enterprise systems are found to follow a basic set of recommendations related to enterprise system implementations.

One of the traditional functional areas that companies are organized around is information systems management.

Briefly explain enterprise resource planning (ERP)control.

Write a short note on the rise of enterprise systems.

Legacy systems can prove problematic when information from multiple departmental systems is required to support business processes and decision making.Which of the following scenarios is most similar to the above-mentioned statement?

A system that communicates across organizational boundaries is sometimes referred to as an interorganizational system (IOS).

Customers can purchase ________ software off the shelf to help them with their personal documents and communications.

In the ________ process,goods are produced based on forecasts and are stored in a warehouse,and sales orders are then fulfilled from inventory.

Customer relationship management applications concentrate on the activities involved in promoting and selling products to the customers as well as providing customer service and nourishing long-term relationships.

Which of the following types of software is best suited for tasks that are unique to a particular business?

The make-to-order process uses the pull-based approach.

In the 1990s,business process management was known as ________.

Administrative activities focus on the ________.

Enterprise resource planning (ERP)extended components focus primarily on ________.

In core business processes,which of the following uses a push-based approach?

The processes associated with buying goods from external vendors are together referred to as the procure-to-pay process.

Outbound logistics activities focus on the ________.

________ management is a systematic,structured approach to improvement,in which people critically examine,rethink,and redesign business processes in order to achieve dramatic improvements in one or more performance measures,such as quality,cycle time,or cost.

Managing in the Digital World

Gaining Competitive Advantage Through Information Systems

Managing the Information Systems Infrastructure and Services

Enabling Business-To-Consumer Electronic Commerce

Enhancing Organizational Communication and Collaboration Using Social Media

Enhancing Business Intelligence Using Information Systems

Strengthening Business-To-Business Relationships Via Supply Chain and Customer Relationship Management

Developing and Acquiring Information Systems

Securing Information Systems

Appendix: Technology Briefing: Foundations of Information Systems Infrastructure

Filters