Question 1

Stonewalling sends a(n) __________ message to the other person.

Accepted Answer

A) ​assertive message 
B) ​confirming 
C) ​disagreeing 
D) ​disconfirming 
E) ​competing 
A) ​assertive message 
B) ​confirming 
C) ​disagreeing 
D) ​disconfirming 
E) ​competing

Question 2

A constructive conflict style is rarely used, due in part to people not being aware that it is a viable alternative to a competitive approach.

Accepted Answer

A) True 
 B)False

Question 3

All of the following are true about conflict, except​

Accepted Answer

A) ​conflict is natural. 
B) ​every relationship of any depth at all has conflict. 
C) ​conflict can be beneficial. 
D) ​people typically have similar conflict styles. 
A) ​conflict is natural. 
B) ​every relationship of any depth at all has conflict. 
C) ​conflict can be beneficial. 
D) ​people typically have similar conflict styles.

Question 4

Instead of expressing her feelings honestly, this person explains what her partner "really" means or what's "really wrong."​

Accepted Answer

A) ​mind reader 
B) ​crisis tickler 
C) ​guilt maker 
D) ​pseudoaccommodator 
E) ​avoider 
A) ​mind reader 
B) ​crisis tickler 
C) ​guilt maker 
D) ​pseudoaccommodator 
E) ​avoider

Question 5

Alicia wanted to see a movie with her friends Friday night, but ended up at a bar since that's where most of the girls wanted to go.Alicia used what conflict style in this situation?

Accepted Answer

A) ​avoiding 
B) ​collaborating 
C) ​compromising 
D) ​competing 
E) ​accommodating 
A) ​avoiding 
B) ​collaborating 
C) ​compromising 
D) ​competing 
E) ​accommodating

Question 6

Define the term conflict as described in your text.Explain in detail each element of the definition.

Accepted Answer

Conflict is a term used to describe a di

Question 7

Studies of different cultures and conflict reveal that

Accepted Answer

A) ​assertiveness is valued worldwide. 
B) ​North Americans avoid confrontation more than other cultures studied. 
C) ​individualistic cultures are less assertive than collective ones. 
D) ​the assertiveness appropriate in North America could be perceived as rude and insensitive in collectivist cultures. 
E) ​All of these answers are correct are true. 
A) ​assertiveness is valued worldwide. 
B) ​North Americans avoid confrontation more than other cultures studied. 
C) ​individualistic cultures are less assertive than collective ones. 
D) ​the assertiveness appropriate in North America could be perceived as rude and insensitive in collectivist cultures. 
E) ​All of these answers are correct are true.

Question 8

In a symmetrical conflict style, the partners use different but mutually reinforcing behaviors.

Accepted Answer

A) True 
 B)False

Question 9

You and your partner's pattern of managing disagreements that repeats itself over time is called your​

Accepted Answer

A) ​relational conflict style. 
B) ​cognitive dissonance pattern. 
C) ​harmony/disharmony pattern. 
D) ​"Vesuvius." 
E) ​assertive message format. 
A) ​relational conflict style. 
B) ​cognitive dissonance pattern. 
C) ​harmony/disharmony pattern. 
D) ​"Vesuvius." 
E) ​assertive message format.

Question 10

Although avoidance of conflict is tempting, your partner is likely to experience more frustration and discomfort than he/she would if you were to face your conflicts in a constructive way.

Accepted Answer

A) True 
 B)False

Question 11

An uncontrolled, spontaneous "explosion," a "Vesuvius," is​

Accepted Answer

A) ​encouraged by your text as a first step to solving conflict. 
B) ​therapeutic when you feel it's impossible to be relational and your partner understands what you're doing. 
C) ​a great way of eliminating defensive behaviors by "clearing the air." 
D) ​one way to make sure your partner will listen to you. 
E) ​All of these answers are correct. 
A) ​encouraged by your text as a first step to solving conflict. 
B) ​therapeutic when you feel it's impossible to be relational and your partner understands what you're doing. 
C) ​a great way of eliminating defensive behaviors by "clearing the air." 
D) ​one way to make sure your partner will listen to you. 
E) ​All of these answers are correct.

Question 12

Rhonda complains to Collin that she's tired of their weekend routine.Irritated, Collin snaps back that he's tired of her complaining.Their conflict pattern reflects which of the following conflict styles?

Accepted Answer

A) ​complementary 
B) ​symmetrical 
C) ​tangential 
D) ​conditional 
E) ​None of these answers are correct 
A) ​complementary 
B) ​symmetrical 
C) ​tangential 
D) ​conditional 
E) ​None of these answers are correct

Question 13

The "ownership" of a problem almost always belongs to

Accepted Answer

A) ​the person who is dissatisfied. 
B) ​the person to whom the complaint is directed. 
C) ​the person with the lowest amount of self-disclosure. 
D) ​the person with the greatest amount of passive aggressive behavior. 
E) ​the most assertive person. 
A) ​the person who is dissatisfied. 
B) ​the person to whom the complaint is directed. 
C) ​the person with the lowest amount of self-disclosure. 
D) ​the person with the greatest amount of passive aggressive behavior. 
E) ​the most assertive person.

Question 14

At which step in the win-win, collaborative process would you utilize the assertive message format?​

Accepted Answer

A) ​Identify your problem and unmet needs. 
B) ​Negotiate a solution. 
C) ​Make a date. 
D) ​Describe your problem and needs. 
E) ​Consider your partner's point of view. 
A) ​Identify your problem and unmet needs. 
B) ​Negotiate a solution. 
C) ​Make a date. 
D) ​Describe your problem and needs. 
E) ​Consider your partner's point of view.

Question 15

Interdependence must exist between two parties in order for a conflict to exist.

Accepted Answer

A) True 
 B)False

Question 16

In a short essay, defend or refute the following statement: "Conflict is a destructive behavior."​

Accepted Answer

Conflict is often viewed as a destructiv

Question 17

Of the following statements, which most accurately describes the part gender plays in conflict style?​

Accepted Answer

A) ​Gender is less important in determining conflict style than the behavior of the other person in the conflict. 
B) ​Research indicates that the stereotype of women as passive is nearly 90% accurate. 
C) ​There are virtually no discernible differences between the conflict styles of men and women. 
D) ​When actual behaviors are observed, women are more likely to withdraw from discussion issues than men are. 
A) ​Gender is less important in determining conflict style than the behavior of the other person in the conflict. 
B) ​Research indicates that the stereotype of women as passive is nearly 90% accurate. 
C) ​There are virtually no discernible differences between the conflict styles of men and women. 
D) ​When actual behaviors are observed, women are more likely to withdraw from discussion issues than men are.

Question 18

In order to decide which conflict style you should use, you should consider

Accepted Answer

A) ​the situation. 
B) ​the other person. 
C) ​your goals. 
D) ​the relationship. 
E) ​All of these answers are correct. 
A) ​the situation. 
B) ​the other person. 
C) ​your goals. 
D) ​the relationship. 
E) ​All of these answers are correct.

Question 19

Conflict rituals are​

Accepted Answer

A) ​inherently wrong. 
B) ​the best way to solve the variety of conflicts that are part of any relationship. 
C) ​almost always positive. 
D) ​unacknowledged but repeating patterns of dealing with conflict. 
E) ​All of these answers are correct. 
A) ​inherently wrong. 
B) ​the best way to solve the variety of conflicts that are part of any relationship. 
C) ​almost always positive. 
D) ​unacknowledged but repeating patterns of dealing with conflict. 
E) ​All of these answers are correct.

Question 20

Direct aggression is described as physical attacks and swearing, but does not include teasing or nonverbal gestures.

Accepted Answer

A) True 
 B)False

Stonewalling sends a(n) __________ message to the other person.

A constructive conflict style is rarely used, due in part to people not being aware that it is a viable alternative to a competitive approach.

All of the following are true about conflict, except

Instead of expressing her feelings honestly, this person explains what her partner "really" means or what's "really wrong."

Alicia wanted to see a movie with her friends Friday night, but ended up at a bar since that's where most of the girls wanted to go.Alicia used what conflict style in this situation?

Define the term conflict as described in your text.Explain in detail each element of the definition.

Studies of different cultures and conflict reveal that

In a symmetrical conflict style, the partners use different but mutually reinforcing behaviors.

You and your partner's pattern of managing disagreements that repeats itself over time is called your

Although avoidance of conflict is tempting, your partner is likely to experience more frustration and discomfort than he/she would if you were to face your conflicts in a constructive way.

An uncontrolled, spontaneous "explosion," a "Vesuvius," is

Rhonda complains to Collin that she's tired of their weekend routine.Irritated, Collin snaps back that he's tired of her complaining.Their conflict pattern reflects which of the following conflict styles?

The "ownership" of a problem almost always belongs to

At which step in the win-win, collaborative process would you utilize the assertive message format?

Interdependence must exist between two parties in order for a conflict to exist.

In a short essay, defend or refute the following statement: "Conflict is a destructive behavior."

Of the following statements, which most accurately describes the part gender plays in conflict style?

In order to decide which conflict style you should use, you should consider

Conflict rituals are

Direct aggression is described as physical attacks and swearing, but does not include teasing or nonverbal gestures.

A First Look at Interpersonal Communication

Interpersonal Communication and Social Media

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Listening

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Filters

Exam 12: Managing Interpersonal Conflicts

Stonewalling sends a(n) __________ message to the other person.

A constructive conflict style is rarely used, due in part to people not being aware that it is a viable alternative to a competitive approach.

All of the following are true about conflict, except​

Instead of expressing her feelings honestly, this person explains what her partner "really" means or what's "really wrong."​

Alicia wanted to see a movie with her friends Friday night, but ended up at a bar since that's where most of the girls wanted to go.Alicia used what conflict style in this situation?

Define the term conflict as described in your text.Explain in detail each element of the definition.

Studies of different cultures and conflict reveal that

In a symmetrical conflict style, the partners use different but mutually reinforcing behaviors.

You and your partner's pattern of managing disagreements that repeats itself over time is called your​

Although avoidance of conflict is tempting, your partner is likely to experience more frustration and discomfort than he/she would if you were to face your conflicts in a constructive way.

An uncontrolled, spontaneous "explosion," a "Vesuvius," is​

Rhonda complains to Collin that she's tired of their weekend routine.Irritated, Collin snaps back that he's tired of her complaining.Their conflict pattern reflects which of the following conflict styles?

The "ownership" of a problem almost always belongs to

At which step in the win-win, collaborative process would you utilize the assertive message format?​

Interdependence must exist between two parties in order for a conflict to exist.

In a short essay, defend or refute the following statement: "Conflict is a destructive behavior."​

Of the following statements, which most accurately describes the part gender plays in conflict style?​

In order to decide which conflict style you should use, you should consider

Conflict rituals are​

Direct aggression is described as physical attacks and swearing, but does not include teasing or nonverbal gestures.

A First Look at Interpersonal Communication

Interpersonal Communication and Social Media

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Listening

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Filters

All of the following are true about conflict, except

Instead of expressing her feelings honestly, this person explains what her partner "really" means or what's "really wrong."

You and your partner's pattern of managing disagreements that repeats itself over time is called your

An uncontrolled, spontaneous "explosion," a "Vesuvius," is

At which step in the win-win, collaborative process would you utilize the assertive message format?

In a short essay, defend or refute the following statement: "Conflict is a destructive behavior."

Of the following statements, which most accurately describes the part gender plays in conflict style?

Conflict rituals are