Question 1

"Of course you get pushed around.I told you that's what would happen if you don't tell people what you want."

Accepted Answer

A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing 
A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing

Question 2

We have all been selective, insulated, defensive, insensitive, and ambushing listeners.Give an example of each type of listening from your own personal experience.Illustrate any misunderstandings that developed as a result of your listening behavior.

Accepted Answer

One example of selective listening from

Question 3

"You ought to give it a try.You've got nothing to lose."

Accepted Answer

A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing 
A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing

Question 4

"He's doing that because he doesn't think you'll care."

Accepted Answer

A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing 
A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing

Question 5

Of the many different elements in the listening process, hearing is the physiological dimension.

Accepted Answer

A) True 
 B)False

Question 6

According to your text, most people usually try their best to listen but their effectiveness is limited primarily by biological factors.

Accepted Answer

A) True 
 B)False

Question 7

"Don't worry about it" is an example of what type of "cold comfort" message?

Accepted Answer

A) ​denying others the right to their feelings 
B) ​minimizing the significance of the situation 
C) ​focusing on 'then and there' rather than 'here and now' 
D) ​casting judgment 
E) ​none of these answers are correct 
A) ​denying others the right to their feelings 
B) ​minimizing the significance of the situation 
C) ​focusing on 'then and there' rather than 'here and now' 
D) ​casting judgment 
E) ​none of these answers are correct

Question 8

Whereas hearing is a physiological process, attending is a psychological one.

Accepted Answer

A) True 
 B)False

Question 9

His supervisor asked Arturo to generate a PowerPoint presentation for the Thursday team meeting.On Thursday, Arturo showed up without the presentation.Which element of the listening process is where Arturo's listening failed?

Accepted Answer

A) ​hearing 
B) ​attending 
C) ​understanding 
D) ​remembering 
E) ​any of the above 
A) ​hearing 
B) ​attending 
C) ​understanding 
D) ​remembering 
E) ​any of the above

Question 10

Which is the best helping paraphrase response to the following statement? "My boss keeps kidding me about how we should have an affair.I don't know what to do.Sometimes I think he's just joking, and sometimes I think it's a real proposition."​

Accepted Answer

A) ​"Either way it's sexual harassment, which is illegal.You shouldn't let him get away with it!" 
B) ​"So you can't figure out his motives, is that it?" 
C) ​"You sound upset by this." 
D) ​"You sound worried and confused because you're not sure if he's coming on to you or not." 
E) ​"That's a common problem these days.I can see why you're upset, and I don't blame you." 
A) ​"Either way it's sexual harassment, which is illegal.You shouldn't let him get away with it!" 
B) ​"So you can't figure out his motives, is that it?" 
C) ​"You sound upset by this." 
D) ​"You sound worried and confused because you're not sure if he's coming on to you or not." 
E) ​"That's a common problem these days.I can see why you're upset, and I don't blame you."

Question 11

Research suggests that most people remember about 60 percent of what they hear immediately after hearing it.

Accepted Answer

A) True 
 B)False

Question 12

"Have you ever thought about just giving her what she wants?"

Accepted Answer

A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing 
A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing

Question 13

The residual message is

Accepted Answer

A) ​the part of the message we respond to. 
B) ​the part of the message we understand. 
C) ​the part of the message we remember. 
D) ​usually stated first. 
E) ​usually stated last. 
A) ​the part of the message we respond to. 
B) ​the part of the message we understand. 
C) ​the part of the message we remember. 
D) ​usually stated first. 
E) ​usually stated last.

Question 14

Accurate analysis of a problem may arouse defensiveness.

Accepted Answer

A) True 
 B)False

Question 15

"I'm here if you need me" is an example of what type of listening response?

Accepted Answer

A) ​prompting 
B) ​supporting 
C) ​understanding 
D) ​judging 
E) ​helping 
A) ​prompting 
B) ​supporting 
C) ​understanding 
D) ​judging 
E) ​helping

Question 16

It's impossible to listen effectively all of the time.

Accepted Answer

A) True 
 B)False

Question 17

"So you're upset because Chase didn't pay you back?"

Accepted Answer

A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing 
A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing

Question 18

Studies show that good listeners keep eye contact and react with appropriate facial expressions.

Accepted Answer

A) True 
 B)False

Question 19

"The best thing for you to do is break up with him."

Accepted Answer

A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing 
A) ​paraphrasing 
B) ​judging 
C) ​supporting 
D) ​advising 
E) ​analyzing

Question 20

The theory that describes the different ways we listen (mindfully or mindlessly) is called __________.

Accepted Answer

A) ​selectivity theory 
B) ​dual-process theory 
C) ​listening fidelity 
D) ​unconditional positive regard 
E) ​none of the above 
A) ​selectivity theory 
B) ​dual-process theory 
C) ​listening fidelity 
D) ​unconditional positive regard 
E) ​none of the above

"Of course you get pushed around.I told you that's what would happen if you don't tell people what you want."

We have all been selective, insulated, defensive, insensitive, and ambushing listeners.Give an example of each type of listening from your own personal experience.Illustrate any misunderstandings that developed as a result of your listening behavior.

"You ought to give it a try.You've got nothing to lose."

"He's doing that because he doesn't think you'll care."

Of the many different elements in the listening process, hearing is the physiological dimension.

According to your text, most people usually try their best to listen but their effectiveness is limited primarily by biological factors.

"Don't worry about it" is an example of what type of "cold comfort" message?

Whereas hearing is a physiological process, attending is a psychological one.

His supervisor asked Arturo to generate a PowerPoint presentation for the Thursday team meeting.On Thursday, Arturo showed up without the presentation.Which element of the listening process is where Arturo's listening failed?

Which is the best helping paraphrase response to the following statement? "My boss keeps kidding me about how we should have an affair.I don't know what to do.Sometimes I think he's just joking, and sometimes I think it's a real proposition."

Research suggests that most people remember about 60 percent of what they hear immediately after hearing it.

"Have you ever thought about just giving her what she wants?"

The residual message is

Accurate analysis of a problem may arouse defensiveness.

"I'm here if you need me" is an example of what type of listening response?

It's impossible to listen effectively all of the time.

"So you're upset because Chase didn't pay you back?"

Studies show that good listeners keep eye contact and react with appropriate facial expressions.

"The best thing for you to do is break up with him."

The theory that describes the different ways we listen (mindfully or mindlessly) is called __________.

A First Look at Interpersonal Communication

Interpersonal Communication and Social Media

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Managing Interpersonal Conflicts

Filters

Exam 8: Listening

"Of course you get pushed around.I told you that's what would happen if you don't tell people what you want."

We have all been selective, insulated, defensive, insensitive, and ambushing listeners.Give an example of each type of listening from your own personal experience.Illustrate any misunderstandings that developed as a result of your listening behavior.

"You ought to give it a try.You've got nothing to lose."

"He's doing that because he doesn't think you'll care."

Of the many different elements in the listening process, hearing is the physiological dimension.

According to your text, most people usually try their best to listen but their effectiveness is limited primarily by biological factors.

"Don't worry about it" is an example of what type of "cold comfort" message?

Whereas hearing is a physiological process, attending is a psychological one.

His supervisor asked Arturo to generate a PowerPoint presentation for the Thursday team meeting.On Thursday, Arturo showed up without the presentation.Which element of the listening process is where Arturo's listening failed?

Which is the best helping paraphrase response to the following statement? "My boss keeps kidding me about how we should have an affair.I don't know what to do.Sometimes I think he's just joking, and sometimes I think it's a real proposition."​

Research suggests that most people remember about 60 percent of what they hear immediately after hearing it.

"Have you ever thought about just giving her what she wants?"

The residual message is

Accurate analysis of a problem may arouse defensiveness.

"I'm here if you need me" is an example of what type of listening response?

It's impossible to listen effectively all of the time.

"So you're upset because Chase didn't pay you back?"

Studies show that good listeners keep eye contact and react with appropriate facial expressions.

"The best thing for you to do is break up with him."

The theory that describes the different ways we listen (mindfully or mindlessly) is called __________.

A First Look at Interpersonal Communication

Interpersonal Communication and Social Media

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Communication and Relational Dynamics

Communication in Close Relationships

Improving Communication Climates

Managing Interpersonal Conflicts

Filters

Which is the best helping paraphrase response to the following statement? "My boss keeps kidding me about how we should have an affair.I don't know what to do.Sometimes I think he's just joking, and sometimes I think it's a real proposition."